Briefly explained: This is how the sipgate help center works
Our help center has a new address: help.sipgate.de. To help you quickly find what you’re looking for, here is a brief guide.
The home page: your starting point
On the home page of help.sipgate.de you will see four topic areas as tiles:
Getting started – get to know sipgate, choose a plan, set up your account
Using sipgate – functions, settings, and everything to do with telephony
Account management – admins will find management and administration here
Connections and integrations – APIs, Asterisks, trunking, and CRM integrations
A click on a tile takes you directly to the relevant section.
The main navigation: three product areas
At the top of the page, you will find the main navigation with three product areas:
Cloud telephone system – guides on telephony, app, voicemail, mobile, fax, sipgate AI Agents, and account management
AI Agents – everything about the AI phone assistant: setup, behavior, use cases, statistics, and integrations
Trunking – technical guides for sipgate trunking: configuration, tariffs, and connecting it to your phone system
The house icon takes you back to the home page from anywhere.
The sidebar: navigation within a section
As soon as you open a product area, a sidebar appears on the left with all subcategories and articles. The structure is expandable, meaning you can open and close sections to find the right article specifically.
Example: Cloud telephone system: The sidebar is divided into “Getting started”, “Using sipgate”, “Account management”, and “Connections and integrations”. Under “Using sipgate”, you will find, for example, telephony, the sipgate app, voicemails and IVR, mobile services, or sipgate AI Agents.
The search: quickly to the right article
You can access the search field via the magnifying glass icon at the top right or with the keyboard shortcut Ctrl + K (Windows) or ⌘ + K (Mac).
How to use the search filters
After entering a search term, you can filter the results by product area. Filter tabs appear above the results list:
All – shows results from the entire help center
Cloud telephone system – only articles about the Cloud telephone system
AI Agents – only articles about sipgate AI Agents
Trunking – only articles about sipgate trunking
This is especially helpful when a search term such as “phone number” or “setup” appears in several product areas.
Contact support
Stuck? Use the link Contact at the top right of any page to go directly to the support form.
In brief
Getting started and overview
Home page → tiles
Articles about a product
Main navigation at the top
A specific topic within a product
Sidebar on the left
A quick answer to a question
Search (Ctrl/⌘ + K), then filter by product
Direct line to support
“Contact” at the top right
Last updated