# Briefly explained: This is how the sipgate help center works Our help center has a new address: **help.sipgate.de**. To help you quickly find what you’re looking for, here is a brief guide. *** ### The home page: your starting point On the home page of [help.sipgate.de](https://help.sipgate.de) you will see four topic areas as tiles: * **Getting started** – get to know sipgate, choose a plan, set up your account * **Using sipgate** – functions, settings, and everything to do with telephony * **Account management** – admins will find management and administration here * **Connections and integrations** – APIs, Asterisks, trunking, and CRM integrations A click on a tile takes you directly to the relevant section. *** ### The main navigation: three product areas At the top of the page, you will find the main navigation with three product areas: * **Cloud telephone system** – guides on telephony, app, voicemail, mobile, fax, sipgate AI Agents, and account management * **AI Agents** – everything about the AI phone assistant: setup, behavior, use cases, statistics, and integrations * **Trunking** – technical guides for sipgate trunking: configuration, tariffs, and connecting it to your phone system The house icon takes you back to the home page from anywhere. *** ### The sidebar: navigation within a section As soon as you open a product area, a sidebar appears on the left with all subcategories and articles. The structure is expandable, meaning you can open and close sections to find the right article specifically. **Example: Cloud telephone system:** The sidebar is divided into “Getting started”, “Using sipgate”, “Account management”, and “Connections and integrations”. Under “Using sipgate”, you will find, for example, telephony, the sipgate app, voicemails and IVR, mobile services, or sipgate AI Agents. *** ### The search: quickly to the right article You can access the search field via the magnifying glass icon at the top right or with the keyboard shortcut **Ctrl + K** (Windows) or **⌘ + K** (Mac). #### How to use the search filters After entering a search term, you can filter the results by product area. Filter tabs appear above the results list: * **All** – shows results from the entire help center * **Cloud telephone system** – only articles about the Cloud telephone system * **AI Agents** – only articles about sipgate AI Agents * **Trunking** – only articles about sipgate trunking This is especially helpful when a search term such as “phone number” or “setup” appears in several product areas. *** ### Contact support Stuck? Use the link **Contact** at the top right of any page to go directly to the support form. *** ### In brief | What you are looking for | Where to find it | | --------------------------------- | ------------------------------------------- | | Getting started and overview | Home page → tiles | | Articles about a product | Main navigation at the top | | A specific topic within a product | Sidebar on the left | | A quick answer to a question | Search (Ctrl/⌘ + K), then filter by product | | Direct line to support | “Contact” at the top right | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sipgate.de/help-center/en/readme/briefly-explained-this-is-how-the-sipgate-help-center-works.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.