> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/contact-center/en/speed-dial.md).

# Speed dial

As an admin, you can specify in the settings whether calls should only be included in the analysis once they have rung for a certain duration. Calls that are shorter than the threshold value (in seconds) are counted as short dialers.

* You can set an individual threshold value between 1 and 10 seconds. This means that calls below the set threshold are counted as short dialers and are not included in the statistics (both for incoming and outgoing telephony).


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