# How do I set up voice menus (IVR) with voice, call, and phone menu?

With a voice menu or [IVR (Interactive Voice Response)](https://www.sipgate.de/funktionen/cloud-telefonanlage/anrufsteuerung/sprachmenue-ivr) you can, as an admin, **answer requests automatically** or pre-select calls **select** and **forward**. You have the option of storing up to **ten different announcements with individual DTMF key tones** or forwarding callers within the account to any users, groups, devices, channels, or other voice menus.

If you have a sipgate account with the business L or business XL plan, the voice menu is automatically available to you. The number of voice menus is tailored to your account.

#### Create IVR voice menu

You will find the settings menu under the navigation item [**IVR|Voice menus** ](https://app.sipgate.com/ivrs). Click the button **Create IVR** at the top right.

![](/files/2157760b6a410d6f04bdfb224faa39149724d1d3)

Now first enter the **general data** for the voice menu: the name and the associated phone number. You can also assign groups.

![](/files/bc6b925d6ff8f716d506c60ab789a6983d35b3fd)

In the next step, you will see an overview of the voice menu. Here you can either record an announcement via the menu item **Click2Record** or upload an **existing MP3 file**. There are two types of announcements: the announcement for the voice menu, in which you tell your callers which key should be pressed for which information, and the announcements with the actual information (e.g. opening hours). The latter is set up with a **multi-level voice menu** . After the information has been played, the caller is taken back to the voice menu and can carry out further actions there.

#### Assign destination keys

Under the dial menu you will see the available keys for **forwarding destinations** and can explicitly assign them to a user or another destination. You can also play announcements here, for example to provide general information or forward to another sub-menu.

{% hint style="info" %}
**Tip:** Each announcement can only be selected once per key.
{% endhint %}

If you delete a voice menu, all uploaded announcements will also be deleted. As long as no announcement is stored for the voice menu, callers will only hear a busy signal and cannot use the menu navigation. A selection in the voice menu can only be made by callers using the **DTMF tone dialing** . It is not possible to make a selection there using pulse dialing.

**Adjust IVR voice menu announcement afterward**

Of course, you have the option to adjust your announcement at any time without having to set up a new voice menu. Go to the **account management** to **IVR|voice menu** and then select the corresponding voice menu. Then click **the gear icon** next to the IVR announcement under **Settings.** Now you can either record a new announcement via the Click2Record menu item or upload an existing MP3 file.

**Forwarding if no destination is entered**

In some cases, callers may not find the appropriate key for forwarding or may not understand the announcements in the voice menu. In such cases, it may make sense to automatically forward the call to a defined destination at a certain time. To do this, simply select the appropriate voice menu via the **account management** in the **IVR/voice menu** . Then under **Forwarding if no destination is entered** enter after how many repetitions of the announcement it should be forwarded to where, e.g. user, group, VoIP additional lines, another IVR or external phone number.


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