> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-sprachmenues-ivr-mit-sprach-anruf-und-telefonmenue-ein.md).

# How do I set up voice menus (IVR) with voice, call, and phone menu?

Set up voice menus (IVR) with voice, call, and phone menu in sipgate – instructions for admins.

With a voice menu or [IVR (Interactive Voice Response)](https://www.sipgate.de/funktionen/cloud-telefonanlage/anrufsteuerung/sprachmenue-ivr) as an admin you can **automatically answer inquiries** or pre-filter calls **select** and **forward**. You have the option to store up to **ten different announcements with individual DTMF key tones** or route callers within the account to any users, groups, devices, channels, or other voice menus.

If you have a sipgate account with the business L or business XL plan, the voice menu is automatically available to you. The number of voice menus is tailored to your account.

#### Create IVR voice menu

Under the navigation item you will find [**IVR|voice menus** ](https://app.sipgate.com/ivrs)the settings menu. Click the button **Create IVR** at the top right.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-25fa8a0346e00c509bd6e19ba15b4c9000850b94%2Fmceclip0.jpg?alt=media)

Now first enter the **general data** for the voice menu: the name and the associated phone number. You can also assign groups.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-b6f6e608a8a290084ca7442919f4da571fa1082e%2Fmceclip1.jpg?alt=media)

In the next step, you will see an overview of the voice menu. Here you can either record an announcement via the menu item **Click2Record** or **upload an existing MP3 file**. There are two types of announcements: the announcement for the voice menu, in which you tell your callers which key should be pressed for which information, and the announcements with the actual information (e.g. opening hours). You configure the latter with a **multi-level voice menu** After the information has been played, the caller is routed back to the voice menu and can perform further actions there.

#### Assign destination keys

Under the dial menu you will see the available keys for **forwarding destinations** and can explicitly assign them to a user or another destination. You can also play announcements here that, for example, provide general information or forward to another submenu.

{% hint style="info" %}
**Tip:** Each announcement can only be selected once per key.
{% endhint %}

If you delete a voice menu, all uploaded announcements will also be deleted. As long as no announcement is stored for the voice menu, callers will only hear a busy signal and cannot use the menu navigation. A selection in the voice menu can only be made by callers with the **dual-tone multi-frequency dialing** (DTMF). It is not possible to make a selection there using pulse dialing.

**Adjust IVR voice menu announcement later**

Of course, you have the option to adjust your announcement at any time without setting up a new voice menu. Go to the **account management** to **IVR|voice menu** and then select the corresponding voice menu. Then click on **the gear** next to the IVR announcement under **Settings.** You can now either record a new announcement via the Click2Record menu item or upload an existing MP3 file.

**Forwarding when no destination is entered**

In some cases, callers may not find the correct key for forwarding or may not understand the announcements in the voice menu. In such cases, it can be useful to automatically forward the call to a defined destination at a certain time. To do this, simply select via the **account management** in the **IVR/voice menu** the corresponding voice menu. Then under **Forwarding when no destination is entered** enter after how many repetitions of the announcement and to where it should be forwarded, e.g. user, group, VoIP additional extensions, other IVR, or external phone number.


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