# How do I set up a multi-level voice menu (IVR)?

You can connect several voice menus so that callers are automatically routed through different selection levels — e.g. by location or issue.

**example**

* **Key 1:** connects to the **Frankfurt branch**\
  → there: **1 = opening hours**, **2 = customer support**
* **Key 2:** connects to the **Hamburg branch**\
  → there: **1 = opening hours**, **2 = customer support**

**Step-by-step instructions**

**1. Create the main voice menu**

* Create a new voice menu, e.g. **“IVR Central”**.
* Assign **a phone number** .
* Example announcement:\
  “For Frankfurt, press 1. For Hamburg, press 2.”

**2. Create voice menu for Frankfurt**

* Create a new voice menu **“IVR Frankfurt”** .
* Sample announcement:\
  “Press 1 for our opening hours. Press 2 for support.”
* Key 1 → store announcement (opening hours).
* Key 2 → forwarding to the group **Customer support Frankfurt**.

**3. Create voice menu for Hamburg**

* Create a new voice menu **“IVR Hamburg”** .
* Same structure as in Frankfurt (1 = opening hours, 2 = customer support).

**4. Link the menus together**

* Open the main voice menu **(IVR Central)**.
* Link:
  * **Key 1 → IVR Frankfurt**
  * **Key 2 → IVR Hamburg**

{% hint style="info" %}
**Tip:** Test all selection paths with a call to ensure that each key routes correctly and the announcements are played.
{% endhint %}


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