> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-ein-mehrstufiges-sprachmenue-ivr-ein.md).

# How do I set up a multi-level voice menu (IVR)?

You can connect multiple voice menus so that callers are automatically routed through different selection levels — e.g. by location or inquiry.

**example**

* **Key 1:** connects to **Frankfurt branch**\
  → there: **1 = Opening hours**, **2 = Customer support**
* **Key 2:** connects to **Hamburg branch**\
  → there: **1 = Opening hours**, **2 = Customer support**

**Step-by-step guide**

**1. Create the main voice menu**

* Create a new voice menu, e.g. **“IVR Central"**.
* One **phone number** assign.
* Example announcement:\
  “Press 1 for Frankfurt. Press 2 for Hamburg.”

**2. Create a voice menu for Frankfurt**

* New voice menu **“IVR Frankfurt"** set up.
* Example announcement:\
  “Press 1 for our opening hours. Press 2 for support.”
* Key 1 → assign announcement (opening hours).
* Key 2 → forward to the group **Customer support Frankfurt**.

**3. Create a voice menu for Hamburg**

* New voice menu **“IVR Hamburg"** set up.
* Same structure as in Frankfurt (1 = Opening hours, 2 = Customer support).

**4. Link the menus together**

* Open the main voice menu **(IVR Central)**.
* Link:
  * **Key 1 → IVR Frankfurt**
  * **Key 2 → IVR Hamburg**

{% hint style="info" %}
**Tip:** Test all selection paths with a call to make sure each key routes correctly and the prompts are played.
{% endhint %}


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