> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-die-sipgate-voicemail-ein.md).

# How do I set up sipgate voicemail?

{% tabs %}
{% tab title="sipgate classic" %}
The sipgate voicemail is your intelligent answering machine. All users will find a personal voicemail in their sipgate account under [Telephony](https://app.sipgate.com/routing). By clicking on the voicemail, most settings can be made directly.

Admins can manage via the account administration **group voicemails** create, which several participants can access.

The periods in which the voicemail is active and which phone numbers and devices your voicemail is linked to are managed in the [Visual Routing](https://help.sipgate.de/hc/de/articles/4407946739345-Visual-Routing-wo-klingelt-eigentlich-was-).

A standard greeting for your callers is already preset in your voicemail. However, you can easily upload a **custom greeting** as an MP3 (maximum 10 MB) or record it directly.

Messages left by your callers are saved as **audio and text file** stored and are also in your [event list](https://help.sipgate.de/hc/de/articles/4403663747985-Die-Ereignisliste-das-Postfach-f%C3%BCr-Ihre-Telefonie-) to be found. Listening by phone is possible from any device – with a PIN and/or from selected phone numbers. You can also be notified of new voicemail messages by email or SMS.

![sipgate-Hilfecenter-Voicemail3.png](/files/6ba80c08a451ece6482cbb946d9e6ed9ef907bf6)

In the following articles you will find **assistance** for the individual functions and settings:

* [Upload, record and manage voicemail greetings](https://help.sipgate.de/hc/de/articles/4413162923921-Voicemail-Ansagen-hochladen-aufnehmen-und-verwalten)
* [Listen to voicemails](https://help.sipgate.de/hc/de/articles/4413156895889-Voicemails-abh%C3%B6ren)
* [Create group voicemail](https://help.sipgate.de/hc/de/articles/4403558232849-Eine-Gruppen-Voicemail-anlegen)
  {% endtab %}

{% tab title="sipgate neo" %}
The **sipgate Voicemail** is a free, intelligent **voicemail** for your **s**ipgate phone line. If you cannot answer a call, voicemail takes over. Callers can leave a message, which is saved as **audio and text file saved** is.

**Admins** can set it so that all users receive an **email notification** as soon as a voicemail in a **personal channel** or a **shared channel**, in which they are a member, is received. The notification contains the **Call data**, the **audio file** as well as the **transcription** of the message.

{% hint style="info" %}
**Note:** Voicemails can be up to **four hours** long. After that, the **recording ends automatically**.
{% endhint %}

**Adjust voicemail settings**

All **user** can individually customize their voicemail settings in the **personal channels** individually:

* **Waiting time** define until forwarding to voicemail
* **Custom greetings** upload as an MP3 file (maximum 10 MB)
* Alternatively via **Text-to-Speech** (maximum 225 characters).

You can find the settings in the area **Telephony** under your respective **personal routing**.

**Voicemail in the sipgate app**

**Incoming voicemails** appear in the sipgate app as a **event** with the title **“Missed call with voicemail”**. There you can see at a glance:

* **time and duration** of the call
* **audio file** of the voicemail for **play**
* **transcription** for **viewing or copying**

By a **right-click (desktop)** or **touch & hold (mobile device)** on the event, more options open in the **context menu**:

* **Call:** Direct dialing of the displayed **phone number or contact**
* **Checkbox:** mark event as **“open”**
* **Copy phone number:** phone number to the **clipboard**
* **Download voicemail:** audio file locally **save**
* **Delete:** event including all information, notes and transcription **remove irrevocably**
* **Delete transcription:** Only the **transcript** is **permanently deleted**
  {% endtab %}
  {% endtabs %}


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