> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-die-sipgate-voicemail-ein.md).

# How do I set up sipgate voicemail?

Set up sipgate voicemail – configure personal announcement, PIN, and notifications.

{% tabs %}
{% tab title="sipgate classic" %}
The sipgate voicemail is your intelligent answering machine. All users will find a personal voicemail in their sipgate account under [Telephony](https://app.sipgate.com/routing). By clicking on the voicemail, most settings can be made directly.

Admins can manage **group voicemails** create, which multiple participants can access.

The periods during which the voicemail is active and which phone numbers and devices your voicemail is linked to are managed in [Visual Routing](https://help.sipgate.de/hc/de/articles/4407946739345-Visual-Routing-wo-klingelt-eigentlich-was-).

A standard greeting for your callers is already preset in your voicemail. However, you can easily upload a **custom greeting** as an MP3 or record it directly.

Messages left by your callers are saved as **audio and text file** saved and are also in your [event list](https://help.sipgate.de/hc/de/articles/4403663747985-Die-Ereignisliste-das-Postfach-f%C3%BCr-Ihre-Telefonie-) to be found. Listening by phone is possible from any device – with a PIN and/or from selected phone numbers. In addition, you can be informed about new voicemail messages by email or SMS.

![sipgate-help-center-voicemail3.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-b109471d122e2d1469a1de6112c8ff4051fa51c9%2Fsipgate-Hilfecenter-Voicemail3.png?alt=media)

In the following articles you will find **help** for the individual functions and settings:

* [Upload, record and manage voicemail greetings](https://help.sipgate.de/hc/de/articles/4413162923921-Voicemail-Ansagen-hochladen-aufnehmen-und-verwalten)
* [Listen to voicemails](https://help.sipgate.de/hc/de/articles/4413156895889-Voicemails-abh%C3%B6ren)
* [Create group voicemail](https://help.sipgate.de/hc/de/articles/4403558232849-Eine-Gruppen-Voicemail-anlegen)
  {% endtab %}

{% tab title="sipgate neo" %}
The **sipgate voicemail** is a free, intelligent **voicemail** for your **s**ipgate telephone line. If you cannot answer a call, voicemail takes over. Callers can leave a message, which is saved as a **audio and text file saved** is.

**Admins** can set that all users receive a **email notification** as soon as a voicemail arrives in a **personal channel** or a **shared channel**, in which they are members. The notification contains the **Call data**, which **audio file** as well as the **transcription** of the message.

{% hint style="info" %}
**Note:** Voicemails can be up to **four hours** long. After that the **recording ends automatically**.
{% endhint %}

**Customize voicemail settings**

All **User** can customize the settings of their voicemail in the **personal channels** individually:

* **Waiting time** define until forwarding to voicemail
* **Custom greetings** upload as MP3 file (maximum 10 MB)
* Alternatively via **Text-to-Speech** (maximum 225 characters).

You can find the settings in the section **Telephony** under your respective **personal routing**.

**Voicemail in the sipgate app**

**Incoming voicemails** appear in the sipgate app as a **event** with the title **“Missed call with voicemail”**. There you can see at a glance:

* **Time and duration** of the call
* **audio file** of the voicemail for **playback**
* **transcription** to **viewing or copying**

By a **right-click (desktop)** or **touch & hold (mobile device)** on the event, more options open in the **context menu**:

* **Call:** Direct dial of the displayed **phone number or contact**
* **Checkbox:** Mark event as **“open”**
* **Copy phone number:** phone number to the **clipboard**
* **Download voicemail:** audio file locally **save**
* **Delete:** event incl. all information, notes and transcription **permanently remove**
* **Delete transcription:** Only the **transcript** is **permanently deleted**
  {% endtab %}
  {% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-richte-ich-die-sipgate-voicemail-ein.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.