How do I set up sipgate voicemail?
Set up sipgate voicemail – configure personal greeting, PIN, and notifications.
The sipgate voicemail is your intelligent answering machine. All users will find a personal voicemail in their sipgate account under Telephony. By clicking on the voicemail, most settings can be made directly.
Admins can create group voicemails via account management, which multiple participants can access.
You manage the periods in which the voicemail is active and which phone numbers and devices your voicemail is linked to in Visual Routing.
A default greeting for your callers is already preset in your voicemail. However, you can easily upload a custom greeting as an MP3 or record it directly.
Messages left by your callers are saved as audio and text files and can also be found in your event list . Listening by phone is possible from any device – with a PIN and/or from selected phone numbers. You can also be notified about new voicemail messages by email or SMS.
In the following articles you will find help for the individual functions and settings:
The sipgate voicemail is a free, intelligent answering machine for your sipgate phone line. If you cannot answer a call, the voicemail takes over. Callers can leave a message, which is saved as an audio and text file saved .
Admins can set up all users to receive an email notification as soon as a voicemail is received in a personal channel or a shared channelthat they are a member of. The notification contains the Call data, the audio file as well as the transcription of the message.
Note: Voicemails can be up to four hours long. After that, the recording ends automatically.
Customize voicemail settings
All user can customize the settings of their voicemail in their personal channels :
waiting time until forwarding to voicemail
Custom greetings upload as an MP3 file (maximum 10 MB)
Alternatively, via Text-to-Speech (maximum 225 characters).
You can find the settings in the section Telephony under your respective personal routing.
Voicemail in the sipgate app
Incoming voicemails appear in the sipgate app as an event with the title “Missed call with voicemail”. There you can see at a glance:
time and duration of the call
audio file of the voicemail to play
transcription to view or copy
By a right-click (desktop) or touch & hold (mobile device) on the event, further options open in the context menu:
Call: direct dial the displayed phone number or contact
checkbox: mark event as “open”
Copy phone number: phone number to the clipboard
Download voicemail: audio file locally save
Delete: event incl. all information, notes and transcription permanently remove
Delete transcription: Only the transcript will be permanently deleted
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