# How do I set up sipgate voicemail?

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The sipgate voicemail is your intelligent answering machine. All users will find a personal voicemail in their sipgate account under [Telephony](https://app.sipgate.com/routing). By clicking on the voicemail, most settings can be made directly.

Admins can create **group voicemails** via account management, which multiple participants can access.

You manage the periods in which the voicemail is active and which phone numbers and devices your voicemail is linked to in [Visual Routing](https://help.sipgate.de/hc/de/articles/4407946739345-Visual-Routing-wo-klingelt-eigentlich-was-).

A default greeting for your callers is already preset in your voicemail. However, you can easily **upload a custom greeting** as an MP3 or record it directly.

Messages left by your callers are saved as **audio and text files** and can also be found in your [event list](https://help.sipgate.de/hc/de/articles/4403663747985-Die-Ereignisliste-das-Postfach-f%C3%BCr-Ihre-Telefonie-) . Listening by phone is possible from any device – with a PIN and/or from selected phone numbers. You can also be notified about new voicemail messages by email or SMS.

![sipgate-help-center-voicemail3.png](/files/6ba80c08a451ece6482cbb946d9e6ed9ef907bf6)

In the following articles you will find **help** for the individual functions and settings:

* [Upload, record, and manage voicemail greetings](https://help.sipgate.de/hc/de/articles/4413162923921-Voicemail-Ansagen-hochladen-aufnehmen-und-verwalten)
* [Listen to voicemails](https://help.sipgate.de/hc/de/articles/4413156895889-Voicemails-abh%C3%B6ren)
* [Create group voicemail](https://help.sipgate.de/hc/de/articles/4403558232849-Eine-Gruppen-Voicemail-anlegen)
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The **sipgate voicemail** is a free, intelligent **answering machine** for your **s**ipgate phone line. If you cannot answer a call, the voicemail takes over. Callers can leave a message, which is saved as an **audio and text file saved** .

**Admins** can set up all users to receive an **email notification** as soon as a voicemail is received in a **personal channel** or a **shared channel**that they are a member of. The notification contains the **Call data**, the **audio file** as well as the **transcription** of the message.

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**Note:** Voicemails can be up to **four hours** long. After that, the **recording ends automatically**.
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**Customize voicemail settings**

All **user** can customize the settings of their voicemail in their **personal channels** :

* **waiting time** until forwarding to voicemail
* **Custom greetings** upload as an MP3 file (maximum 10 MB)
* Alternatively, via **Text-to-Speech** (maximum 225 characters).

You can find the settings in the section **Telephony** under your respective **personal routing**.

**Voicemail in the sipgate app**

**Incoming voicemails** appear in the sipgate app as an **event** with the title **“Missed call with voicemail”**. There you can see at a glance:

* **time and duration** of the call
* **audio file** of the voicemail to **play**
* **transcription** to **view or copy**

By a **right-click (desktop)** or **touch & hold (mobile device)** on the event, further options open in the **context menu**:

* **Call:** direct dial the displayed **phone number or contact**
* **checkbox:** mark event as **“open”**
* **Copy phone number:** phone number to the **clipboard**
* **Download voicemail:** audio file locally **save**
* **Delete:** event incl. all information, notes and transcription **permanently remove**
* **Delete transcription:** Only the **transcript** will be **permanently deleted**
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