How do I set up sipgate voicemail?
Set up sipgate voicemail - configure personal greeting, PIN, and notifications.
The sipgate voicemail is your intelligent answering machine. All users will find a personal voicemail in their sipgate account under Telephony. By clicking on the voicemail, most settings can be made directly.
Admins can create group voicemails via the account administration Group voicemails that several participants can access.
The time periods in which the voicemail is active and which phone numbers and devices your voicemail is linked to are managed in the Visual Routing.
A standard greeting for your callers is already preset in your voicemail. However, you can easily upload a custom greeting as an MP3 (max. 10 MB) or record it directly.
Messages left by your callers are audio and text file saved and are also in your event list to be found. Listening by phone is possible from any device – with a PIN and/or from selected phone numbers. In addition, you can have new voicemail messages reported to you by email or SMS.
In the following articles you will find help for the individual functions and settings:
The sipgate voicemail is a free, smart voicemail for your sipgate phone line. If you cannot answer a call, voicemail takes over. Callers can leave a message, which is saved as a audio and text file saved is.
Admins can set that all users receive a email notification as soon as a voicemail arrives in a personal channel or a shared channel, in which they are a member, arrives. The notification contains the Call data, which audio file as well as the transcription of the message.
Note: Voicemails can be up to four hours long. After that, the recording is automatically ended.
Customize voicemail settings
All user can adjust the settings of their voicemail in the personal channels individually:
Waiting time before forwarding to voicemail
Own greetings as MP3 file upload (max. 10 MB)
Alternatively via Text-to-Speech (max. 225 characters).
You can find the settings in the area Telephony under your respective personal routing.
Voicemail in the sipgate app
Incoming voicemails appear in the sipgate app as a event with the title “Missed call with voicemail”. There you can see at a glance:
Time and duration of the call
audio file of the voicemail to play
transcription to view or copy
By a right click (desktop) or Touch & Hold (mobile device) on the event, further options open in the context menu:
Call: Direct dialing of the displayed phone number or contact
Checkbox: Mark event as “open”
Copy phone number: phone number into the clipboard
Download voicemail: audio file locally save
Delete: event including all information, notes, and transcription irreversibly remove
Delete transcription: Only the transcript will be permanently deleted
Last updated