> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lade-ich-die-voicemail-ansagen-hoch.md). # How do I upload voicemail greetings? Upload your own voicemail greetings in sipgate – file formats, requirements, and instructions. #### On sipgate neo The **sipgate Voicemail** is a free, smart **voicemail** for your **sipgate phone line**. If you are unable to answer a call, voicemail takes over. Callers can leave a **message**, which can be **saved as an audio and text file** is. **Admins** can set it so that all **users receive an email notification** as soon as a **voicemail** in a **personal channel** or a **shared channel**, of which they are a member, is received. The notification includes the **Call data**, which **audio file** as well as the **transcription** of the message. Voicemails can be up to **four hours** long. After that, the **recording ends automatically**. ### **Adjust voicemail settings** All **user** can customize their voicemail settings in the **personal Channels** individually: * **Waiting time** define until forwarding to voicemail * **Custom greetings** as **upload MP3 file**\\ * Alternatively via **text-to-speech** a **generate a voice announcement**\\ You can find the settings in the section **Telephony** under your respective **personal routing**. ### **Voicemail in the sipgate app** **Incoming voicemails** appear in the **sipgate App** as **event** with the title **“Missed call with voicemail”**. There you can see at a glance: * **Time and duration** of the call * **audio file** of the voicemail for **playing**\\ * **transcription** for **viewing or copying**\\ By a **right click (desktop)** or **touch & hold (mobile device)** opening the event opens further **Options** in the **context menu**: * **Call:** Direct dialing of the displayed **phone number or contact**\\ * **Checkbox:** Event **mark as “open”**\\ * **Copy phone number:** phone number to the **copy to clipboard**\\ * **Download voicemail:** audio file locally **save** * **Delete:** event incl. all **information, notes, and transcription** **remove irreversibly**\\ * **Delete transcription:** Only the **transcript** will be **permanently deleted** #### On sipgate classic As a user, you can decide whether you want your virtual voicemail to play the standard greeting for incoming calls when you are absent, or instead set a custom voice greeting. If you choose your own greeting, you can either record it directly in the account (Click2Record, dial 50001) or upload an MP3 file (128 kbit / 44100 Hz / 89% volume) with the desired text. To do so, click under **Telephony** on your voicemail – you will find this at the top under your devices. Then click on **Manage greeting**. Here you can start the recording or upload the file. You can also use the gear icon to set whether callers can leave a message after the greeting, or whether the greeting is for information only. ![sipgate-Hilfecenter-Voicemail1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-4e197879d59b6fffb87c12457082e3c9366dc80a%2Fsipgate-Hilfecenter-Voicemail1.png?alt=media) As **admin** you can also create and edit greetings for specific groups within your account. These greetings will then be used for all participants within the respective group. To do so, click in the [group overview](https://app.sipgate.com/groups) the desired group. Here you can manage the greetings by clicking the corresponding button. ![sipgate-Hilfecenter-Voicemail2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-b49fdf115b9348de921feaf2f565c697f1d1698d%2Fsipgate-Hilfecenter-Voicemail2.png?alt=media) ## **Do not leave any messages after the voicemail greeting** If no messages are to be left and only a greeting should be played, go to **Manage greetings** and click the gear icon next to a greeting. This setting can only be applied to uploaded greetings. ![sipgate-Hilfecenter-Voicemail-1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-eb0f6e89f63342823196702a1dd1f2b1574dd218%2Fsipgate-Hilfecenter-Voicemail-1.png?alt=media) In the next step, remove the checkmark next to **Recording** and finally click on **Save**. ![sipgate-Hilfecenter-Voicemail-2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-776cb3041cfb97ebb3466948995d607497fac160%2Fsipgate-Hilfecenter-Voicemail-2.png?alt=media) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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