How do I upload voicemail greetings?
Upload your own voicemail greetings in sipgate - file formats, requirements, and instructions.
On sipgate neo
The sipgate Voicemail is a free, smart voicemail for your sipgate phone line. If you are unable to answer a call, voicemail takes over. Callers can leave a message, which can be saved as an audio and text file is.
Admins can set it so that all users receive an email notification as soon as a voicemail in a personal channel or a shared channel, of which they are a member, is received. The notification includes the Call data, which audio file as well as the transcription of the message. Voicemails can be up to four hours long. After that, the recording ends automatically.
Adjust voicemail settings
All user can customize their voicemail settings in the personal Channels individually:
Waiting time define until forwarding to voicemail
Custom greetings as upload MP3 file\
Alternatively via text-to-speech a generate a voice announcement\
You can find the settings in the section Telephony under your respective personal routing.
Voicemail in the sipgate app
Incoming voicemails appear in the sipgate App as event with the title “Missed call with voicemail”. There you can see at a glance:
Time and duration of the call
audio file of the voicemail for playing\
transcription for viewing or copying\
By a right click (desktop) or touch & hold (mobile device) opening the event opens further Options in the context menu:
Call: Direct dialing of the displayed phone number or contact\
Checkbox: Event mark as “open”\
Copy phone number: phone number to the copy to clipboard\
Download voicemail: audio file locally save
Delete: event incl. all information, notes, and transcription remove irreversibly\
Delete transcription: Only the transcript will be permanently deleted
On sipgate classic
As a user, you can decide whether you want your virtual voicemail to play the standard greeting for incoming calls when you are absent, or instead set a custom voice greeting. If you choose your own greeting, you can either record it directly in the account (Click2Record, dial 50001) or upload an MP3 file (128 kbit / 44100 Hz / 89% volume) with the desired text.
To do so, click under Telephony on your voicemail – you will find this at the top under your devices. Then click on Manage greeting. Here you can start the recording or upload the file. You can also use the gear icon to set whether callers can leave a message after the greeting, or whether the greeting is for information only. 
As admin you can also create and edit greetings for specific groups within your account. These greetings will then be used for all participants within the respective group. To do so, click in the group overview the desired group. Here you can manage the greetings by clicking the corresponding button. 
Do not leave any messages after the voicemail greeting
If no messages are to be left and only a greeting should be played, go to Manage greetings and click the gear icon next to a greeting. This setting can only be applied to uploaded greetings.
In the next step, remove the checkmark next to Recording and finally click on Save.
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