> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-lade-ich-die-voicemail-ansagen-hoch.md). # How do I upload voicemail greetings? #### On sipgate neo The **sipgate voicemail** is a free, smart **voicemail** for your **sipgate phone line**. If you cannot answer a call, voicemail takes over. Callers can leave a **message**, which can be **audio and text file saved** is. **Admins** can set it so that all **users receive an email notification** as soon as a **voicemail** in a **personal channel** or a **shared channel**, in which they are a member, arrives. The notification contains the **Call data**, which **audio file** as well as the **transcription** of the message. Voicemails can be up to **four hours** long. After that, the **recording is automatically ended**. ### **Customize voicemail settings** All **user** can adjust the settings of their voicemail in the **personal channels** individually: * **Waiting time** before forwarding to voicemail * **Own greetings** as **upload MP3 file**\\ * Alternatively via **Text-to-Speech** a **generate a voice announcement**\\ You can find the settings in the area **Telephony** under your respective **personal routing**. ### **Voicemail in the sipgate app** **Incoming voicemails** appear in the **sipgate app** as **event** with the title **“Missed call with voicemail”**. There you can see at a glance: * **Time and duration** of the call * **audio file** of the voicemail to **play**\\ * **transcription** to **view or copy**\\ By a **right click (desktop)** or **Touch & Hold (mobile device)** opening the event opens further **Options** in the **context menu**: * **Call:** Direct dialing of the displayed **phone number or contact**\\ * **Checkbox:** Mark event as **“open”**\\ * **Copy phone number:** phone number into the **clipboard**\\ * **Download voicemail:** audio file locally **save** * **Delete:** event including all **information, notes, and transcription** **irreversibly remove**\\ * **Delete transcription:** Only the **transcript** will be **permanently deleted** #### On sipgate classic As a user, you can decide for yourself whether you want the standard announcement to be played on your virtual answering machine for incoming calls during your absence, or whether you want to set up an individual voice announcement instead. If you choose your own announcement, you can either record it directly in the account (Click2Record, dial 50001) or upload an MP3 file (128 kbit / 44100 Hz / 89% volume) with the desired text. To do this, click under **Telephony** on your voicemail – you can find this at the top under your devices. Then click on **Manage announcement**. Here you can start the recording or upload the file. You can also use the gear icon here to set whether a message can be left after the announcement, or whether the announcement is for information only. ![sipgate-Hilfecenter-Voicemail1.png](/files/77a6fbe7a7b457a977402fb01b3650bb576daefa) As **Admin** you can also create and edit announcements for specific groups within your account. These announcements are then used for all participants within the respective group. To do this, click in the [group overview](https://app.sipgate.com/groups) on the desired group. Here you can manage the announcements after clicking the corresponding button. ![sipgate-Hilfecenter-Voicemail2.png](/files/f89c4148d0ff24011d7a65aa0a9f5e340ae42c67) ## **Do not leave messages after the voicemail announcement** If no messages should be left and only an announcement should be played, go to **Manage announcements** and click the gear icon next to an announcement. This setting can only be applied to uploaded announcements. ![sipgate-Hilfecenter-Voicemail-1.png](/files/396ec2e92186218e17a151fec31b84c9b4463899) In the next step, remove the checkmark from **Recording** and finally click on **Save**. ![sipgate-Hilfecenter-Voicemail-2.png](/files/4bc809a6d14d70303ce2ba8f3b2f2117eb58be06) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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