# How do I upload voicemail greetings?

#### On sipgate neo

The **sipgate voicemail** is a free, intelligent **answering machine** for your **sipgate phone line**. If you cannot answer a call, voicemail takes over. Callers can leave a **message**, which as **audio and text file saved** .

**Admins** can set that all **users receive an email notification** as soon as a **voicemail** in a **personal channel** or a **shared channel**that they are a member of. The notification contains the **Call data**, the **audio file** as well as the **transcription** of the message. Voicemails can be up to **four hours** long. After that, the **recording ends automatically**.

### **Customize voicemail settings**

All **user** can customize the settings of their voicemail in their **personal channels** :

* **waiting time** until forwarding to voicemail
* **Custom greetings** as **upload MP3 file**\\
* Alternatively, via **Text-to-Speech** can activate a **generate voice announcement**\\

You can find the settings in the section **Telephony** under your respective **personal routing**.

### **Voicemail in the sipgate app**

**Incoming voicemails** appear in the **sipgate app** as **event** with the title **“Missed call with voicemail”**. There you can see at a glance:

* **time and duration** of the call
* **audio file** of the voicemail to **play**\\
* **transcription** to **view or copy**\\

By a **right-click (desktop)** or **touch & hold (mobile device)** opening the event reveals further **options** in the **context menu**:

* **Call:** direct dial the displayed **phone number or contact**\\
* **checkbox:** mark event as **“open”**\\
* **Copy phone number:** phone number to the **clipboard**\\
* **Download voicemail:** audio file locally **save**
* **Delete:** event incl. all **information, notes and transcription** **permanently remove**\\
* **Delete transcription:** Only the **transcript** will be **permanently deleted**

#### On sipgate classic

As a user, you can decide for yourself whether you want the default announcement to be played on your virtual answering machine for incoming calls when you are unavailable, or whether you want to set a custom voice announcement instead. If you choose your own announcement, you can either record it directly in the account (Click2Record, dial 50001) or upload an MP3 file (128 kbit / 44100 Hz / 89% volume) with the desired text.

Click for this under **Telephony** on your voicemail – you can find this at the top in your devices. Then click on **manage announcement**. Here you can start the recording or upload the file. In addition, you can click the gear icon here to set whether a message can be left after the announcement, or whether the announcement is only for information. ![sipgate-Hilfecenter-Voicemail1.png](/files/77a6fbe7a7b457a977402fb01b3650bb576daefa)

As **admin** you can also create and edit announcements for specific groups within your account. These announcements are then used for all participants within the respective group. To do this, click in the [group overview](https://app.sipgate.com/groups) on the desired group. Here you can manage the announcements by clicking the corresponding button. ![sipgate-Hilfecenter-Voicemail2.png](/files/f89c4148d0ff24011d7a65aa0a9f5e340ae42c67)

## **Do not leave any messages after the voicemail announcement**

If no messages are to be left, but only an announcement played, go to **Manage announcements** and click on the gear icon next to an announcement. This setting can only be applied to uploaded announcements.

![sipgate help center voicemail-1.png](/files/396ec2e92186218e17a151fec31b84c9b4463899)

In the next step, uncheck **recording** and finally go to **Save**.

![sipgate help center voicemail-2.png](/files/4bc809a6d14d70303ce2ba8f3b2f2117eb58be06)


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