> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md).

# How can I listen to my voicemails?

{% tabs %}
{% tab title="sipgate classic" %}
**Free retrieval via your sipgate phone:**

To listen to your personal voicemail, call the free phone number **55000** dial it. If you have assigned a voicemail to a group, it also has its own phone number (e.g. 55004) for retrieving the messages. You can find all information by clicking the corresponding **voicemail** under **Telephony ➔** **Devices**.

**You can control voicemail with the following commands:**

* Press the **3**key **to listen to**
* Press the **4**key **to delete**
* Press the **\*** key, to **go back to the main menu** to get there

**Retrieving directly via the event list:**

With one click on the voicemail entry in the **event list** the menu with detailed information about your incoming messages opens. Here you can listen to the messages, download them, or call the callers back. You will also find a transcript of the message left here, as well as the option to add the callers to your contacts.

**Retrieving via external phones using a PIN:**

**sipgate Voicemail also lets you retrieve messages left on any phone, even outside your account. To listen to your messages from an external phone, dial the account number, wait for the voicemail to answer, and then enter \*\* and your PIN while the announcement is playing.**

**You can set the PIN in advance for one or more voicemails in your account.** First, click on **Telephony.** Then click on the corresponding voicemail. **Under the PIN menu item** click the gear icon to enter your personal PIN.

Optionally, you can define phone numbers from which retrieval is also possible without a PIN. To do so, click at **Listen to voicemail without PIN** the gear icon to add phone numbers.

![sipgate-Hilfecenter-Voicemail4.png](/files/bec0bcb7e00c3fb38825dff864c1af21564a07a2)
{% endtab %}

{% tab title="sipgate neo" %}
As soon as a message has been left on your **voicemail** a message has been left, it appears in the **sipgate app** an event titled **“Missed call with voicemail”**. There you can see **date, time, phone number** and can directly **listen to it**, **download**, **call back** or the **read and copy transcript**. Further actions can be performed via the context menu, e.g. **delete** or **mark as open**.

Would you like to be informed as well? Activate the **email notification**. The email contains all call data as well as **Audio** and **transcription** the message as an attachment.

Alternatively, you can also **by phone** listen to it: Call the **55000** from your sipgate line. Group voicemails have their own phone numbers (e.g. **55004**), which you can find under **Telephony > Devices** .

Using **key input** you control the voicemail:

* **3**: listen to message
* **4**: delete message
* **\***: back to main menu
  {% endtab %}
  {% endtabs %}


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