# How can I listen to my voicemails?

{% tabs %}
{% tab title="sipgate classic" %}
**Free retrieval via your sipgate phone line:**

To listen to your personal voicemail, call the free phone number **55000** . If you have assigned voicemail to a group, it also has its own phone number (e.g. 55004) for retrieving messages. You can find all information by clicking on the corresponding **voicemail** under **Telephony ➔** **Devices**.

**You can control voicemail with the following commands:**

* Press **3**, to **listen to your message**
* Press **4**, to **delete it**
* Press **\*** button, to **go back to the main menu** to get there

**Retrieve directly via the event list:**

Clicking on the voicemail entry in the **event list** the menu opens with detailed information about your incoming messages. Here you can listen to the messages, download them, or call the callers back. You will also find the transcript of the message left and the option to add the callers to your contacts.

**Retrieve via external phones using a PIN:**

**sipgate Voicemail also allows you to retrieve the messages left from any phone, even outside your account. To listen to your messages from an external phone, dial the account's phone number, wait until voicemail picks up, and then enter \*\* and your PIN while the announcement is playing.**

**You can define the PIN in advance for one or more voicemails in your account.** First click on **Telephony** Then click on the corresponding voicemail. **Under the PIN menu item** click the gear icon to enter your personal PIN.

Optionally, you can define phone numbers from which retrieval is also possible without a PIN. To do this, click on **Listen to voicemail without PIN** on the gear icon to store phone numbers.

![sipgate-help-center-voicemail4.png](/files/bec0bcb7e00c3fb38825dff864c1af21564a07a2)
{% endtab %}

{% tab title="sipgate neo" %}
As soon as a message has been left on your **voicemail** appears in the **sipgate app** an event titled **"Missed call with voicemail"**. There you can see **date, time, phone number** and can directly **listen**, **download**, **call back** or **read and copy the transcription**. Additional actions can be performed via the context menu, e.g. **delete** or **mark as open**.

Would you also like to be informed? Activate the **email notification**. The email contains all call details as well as **Audio** and **transcription** of the message as an attachment.

Alternatively, you can also **by phone** listen to your voicemail: call the **55000** from your sipgate line. Group voicemails have their own phone numbers (e.g. **55004**), which you can find under **Telephony > Devices** .

Using **keypad input** you control the voicemail:

* **3**: listen to message
* **4**: delete message
* **\***: back to the main menu
  {% endtab %}
  {% endtabs %}


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