> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md).

# How can I listen to my voicemails?

Listen to voicemails in sipgate – by phone, app, or email notification.

{% tabs %}
{% tab title="sipgate classic" %}
**Free retrieval via your sipgate phone:**

To listen to your personal voicemail, call the free phone number **55000** to it. If you have assigned a voicemail to a group, it also has its own phone number (e.g. 55004) for retrieving messages. You can find all information by clicking the corresponding **voicemail** under **Telephony ➔** **Devices**.

**You can control voicemail with the following commands:**

* Press the **3**, to your message **to listen to**
* Press the **4**, to your message **to delete**
* Press the **\*** button, to **back to the main menu** to get

**Retrieve directly via the event list:**

With a click on the voicemail entry in the **activity list** the menu opens with detailed information about your incoming messages. Here you can listen to, download, or call back the callers. You will also find the transcription of the recorded message here as well as the option to add the callers to your contacts.

**Retrieve via external phones using a PIN:**

**Sipgate Voicemail also allows you to retrieve the messages left from any phone, even outside your account. To listen to your messages from an external phone, dial the account number, wait until voicemail picks up, and then enter \*\* and your PIN while the announcement is playing.**

**You can set the PIN in advance for one or more voicemails in your account.** First click on the left in the navigation on **Telephony.** Then click on the corresponding voicemail. **Under the PIN menu item** click the gear icon to enter your personal PIN.

Optionally, you have the possibility to define phone numbers with which retrieval is also possible without a PIN. To do this, click at **Listen to voicemail without PIN** on the gear icon to store phone numbers.

![sipgate-Hilfecenter-Voicemail4.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-889768ee81aaee927d76c994e9ba01beb15137ac%2Fsipgate-Hilfecenter-Voicemail4.png?alt=media)
{% endtab %}

{% tab title="sipgate neo" %}
As soon as a message has been left on your **voicemail** has been left, an event appears in the **sipgate App** an event with the title **“Missed call with voicemail”**. There you can see **date, time, phone number** and can directly **listen to it**, **download it**, **call back** or the **read and copy transcription**. More actions can be performed via the context menu, e.g. **delete** or **mark as open**.

Would you also like to be notified? Activate the **email notification**. The email contains all call details as well as **Audio** and **transcription** the message as an attachment.

Alternatively, you can also **by phone** listen to it: Call the **55000** from your sipgate line. Channel voicemails have their own phone numbers (e.g. **55004**), which you can find under **Telephony** ➔ **Devices** will be displayed to the person being called.

Using **keypad input** you control the voicemail:

* **3**: listen to message
* **4**: delete message
* **\***: back to the main menu
  {% endtab %}
  {% endtabs %}


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