> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md).

# How can I listen to my voicemails?

{% tabs %}
{% tab title="sipgate classic" %}
**Free retrieval via your sipgate phone:**

To listen to your personal answering machine, call the free phone number **55000** to it. If you have assigned a voicemail to a group, it also has its own phone number (e.g. 55004) for retrieving messages. You can find all information by clicking the corresponding **voicemail** under **Telephony ➔** **Devices**.

**You can control voicemail with the following commands:**

* Press the **3**, to hear your message **to listen to**
* Press the **4**, to hear your message **delete**
* Press the **\*** button, to **return to the main menu** to get

**Retrieving directly via the event list:**

With a click on the voicemail entry in the **event list** opens the menu with detailed information about your received messages. Here you can listen to the messages, download them, or call the callers back. You will also find the transcript of the message left here, as well as the option to add the callers to your contacts.

**Retrieving from external phones via PIN:**

**sipgate Voicemail also allows you to retrieve the messages left from any phone, even outside your account. To listen to your messages from an external phone, dial the account's phone number, wait until voicemail picks up, and then enter \*\* and your PIN while the announcement is playing.**

**You can set the PIN in advance for one or more voicemails in your account.** First, click on **Telephony.** Then click on the corresponding voicemail. **Under the PIN menu item** click the gear icon to enter your personal PIN.

Optionally, you can define phone numbers that allow retrieval without a PIN as well. To do this, click on **Listen to voicemail without PIN** the gear icon to store phone numbers.

![sipgate-Hilfecenter-Voicemail4.png](/files/bec0bcb7e00c3fb38825dff864c1af21564a07a2)
{% endtab %}

{% tab title="sipgate neo" %}
As soon as a message has been left on your **voicemail** was left, it appears in the **sipgate app** an event titled **“Missed call with voicemail”**. There you can see **date, time, phone number** and can directly **listen to it**, **download it**, **call back** or the **read and copy the transcription**. Through the context menu, additional actions can be performed, e.g. **delete** or **mark as open**.

Would you like to be informed additionally? Activate the **email notification**. The email contains all call details as well as **Audio** and **transcription** the message as an attachment.

Alternatively, you can also **listen to your voicemail by phone** listen to it: Call the **55000** from your sipgate line. Channel voicemails have their own phone numbers (e.g. **55004**), which you can find under **Telephony** ➔ **Devices** .

Using **keypad input** you control the voicemail:

* **3**: listen to message
* **4**: delete message
* **\***: back to main menu
  {% endtab %}
  {% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/wie-kann-ich-meine-voicemails-abhoeren.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.