> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/voicemail-ihr-intelligenter-anrufbeantworter.md).

# Voicemail: your intelligent answering machine

{% tabs %}
{% tab title="sipgate classic" %}
The sipgate voicemail is nothing more than a free, intelligent answering machine for your sipgate phone line. If you cannot take a call right now, voicemail comes into play. You have the option to record a custom greeting or use a standard greeting. Callers can leave a message for the time periods set by users. This message is saved as an audio and text file and sent to users by email.

Here you will find an overview of the sipgate voicemail features:

* Call answering when the phone is offline and/or unreachable
* Call answering for specific time periods and phone numbers
* Recording duration of incoming calls of up to two minutes
* Greeting with or without recording
* Greeting duration is a maximum of 180 seconds (Click2Record)
* Can be listened to free of charge from any sipgate line
* Remote retrieval is possible from any phone
* Record personal greetings by phone or via MP3 upload
* Free email notification with optional file attachment of the message in MP3 and/or text format
* Notification of incoming calls via email, SMS, or fax

Create voice greetings for users and groups

As a user, you can decide for yourself whether you want the standard greeting to be played for incoming calls when you are unavailable or whether you want to set a custom voice greeting instead. If you decide on your own greeting, you can either record it directly in the account (Click2Record) or upload an MP3 file. To do so, click under **Telephony** on your **voicemail** — you can find this above your **devices**:

![Screenshot\_pers.VM\_Geraetekarten\_Ansageverwalten\_neu\_.png](/files/6cab94e5d0ab0d4816e8c76d713947dd3eafc5cd)

The greetings in **groups** can only be changed by an admin. First click on **groups** and select the desired group.

![Group 1.png](/files/dd2bea3e5b631a7a12e52cb2445a10f53b1eba43)

Then click the button **Voicemail from "group name".** Here you can set the desired greeting via a dropdown menu.

![Voicemails 2.png](/files/bfbfbe2fcbc87716090a23cd6fe9210190827b6c)

All users have the option of setting in their personal routing under which conditions voicemail should be activated. To do this, go to the right-hand area of your routing and set the corresponding routing rules.

![Screenshot from 2025-03-21 09-50-45.png](/files/b0d39c6c2e748adcb369f03b69aa9f4773f5838e)

**This is how you are notified of incoming voicemails:**

You can receive notifications about incoming voicemails by email or SMS. You can also specify whether individual users or an entire group should be informed. Click under **Telephony** on the corresponding **voicemail** and then on **email notifications.**

For additional notifications and filters, click on **notifications.** Under **Create new filter** you can enter which event — a call, voicemail, or SMS — you want to be notified about.

One step further, you set how you are notified for the selected event. Either set up email notifications or select SMS notification. In both cases, you must enter in the drop-down menu where the notification should be sent.

**Listen to voicemails:**

**sipgate voicemail gives you the option to retrieve the messages left from any phone, even outside your account. For this, you need a PIN, which you can easily set for one or more voicemails.**

* With a click on the voicemail entry in the **event list** the menu with detailed information about your received messages expands.
* Here you can listen to, download, or call back the callers. You will also find the transcript of the left message as well as the option to add the callers to your contacts.

**Free retrieval via your sipgate phone:**

To listen to your personal voicemail, call the free phone number 55000. Each group voicemail also has its own phone number (e.g. 55004) for retrieval. You can find all information by clicking the corresponding **voicemail** under **devices**.

**You can control voicemail with the following commands:**

* Press the **3**, to your message **listen to**
* Press the **4**, to your message **to delete**
* Press the **\*** button, to **back to the main menu** to return

**The PIN:**

* Click in the left navigation on **Telephony**
* Click on the corresponding voicemail
* **Under PIN** click the gear icon to enter your personal PIN
* In addition, you have the option of defining phone numbers that allow retrieval without a PIN as well
* To do this, click on **Listen to voicemail without a PIN** the gear icon to store phone numbers.
  {% endtab %}

{% tab title="sipgate neo" %}
The **sipgate voicemail** is a free, intelligent **answering machine** for your **sipgate phone line**. If you cannot take a call right now, voicemail takes over. You can **custom greeting** record or a **standard greeting** use.

**Callers** have the option in defined time periods to leave a **message**. This is saved as an **audio and text file** and sent to you **by email**.

![](/files/2130632a7888acf82bac2548c1b97d56989a1d71)

**Features of the sipgate voicemail**

* **Call answering**, when the phone **is offline** or **unreachable** is
* **Call answering at specific times** in a **shared channel**
* **Recording duration** of incoming messages up to **3 minutes**
* **Greeting with or without recording**\\
* **Maximum greeting duration**: **180 seconds** (**Click2Record**)
* **Personal greeting** record or **upload MP3 file**
* **Free email notification** with optional **MP3 and/or text attachment**
* **Notification** for incoming calls via **email**, **SMS** or **fax**

**Notifications about new voicemails**

Incoming **voicemails** are displayed in the **sipgate app** displayed — including **date**, **time** and **phone number**. In addition, all **users** a **email notification** enable as soon as a message arrives in their **personal channel** arrives.

**Listen to voicemails**

You can listen to voicemails directly in the **sipgate app** listen to them. In addition, the app offers:

* Display of all relevant information about the message
* Option to **phone number** directly from the app **call back**
* Option to **download the voicemail** and **save it**
  {% endtab %}
  {% endtabs %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/voicemail-ihr-intelligenter-anrufbeantworter.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.