> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/voicemails-und-ivr/voicemail-ihr-intelligenter-anrufbeantworter.md).

# Voicemail: your intelligent answering machine

The sipgate voicemail: your free intelligent answering machine with email notifications and transcription.

{% tabs %}
{% tab title="sipgate classic" %}
sipgate voicemail is nothing more than a free intelligent answering machine for your sipgate phone line. If you cannot answer a call right now, voicemail comes into play. You have the option of recording a custom greeting or using a standard greeting. Callers then have the opportunity to leave a message during the time periods set by users. This message is saved as an audio and text file and sent to users by email.

Here you will find an overview of the sipgate voicemail features:

* Call acceptance when the phone is offline and/or unreachable
* Call acceptance for specific time periods and phone numbers
* Recording duration of incoming calls of up to two minutes
* Announcement with or without recording
* Announcement duration is a maximum of 180 seconds (Click2Record)
* Can be listened to free of charge from any sipgate line
* Remote retrieval is possible from any phone
* Record personal announcements by phone or by MP3 upload
* Free email notification with optional file attachment of the message in MP3 and/or text format
* Notification of received calls by email, SMS or fax

Create voice announcements for users and groups

As a user, you can decide for yourself whether you want the standard announcement to play for incoming calls when you are away or whether you want to set up a custom voice announcement instead. If you choose your own announcement, you can either record it directly in the account (Click2Record) or upload an MP3 file. To do this, click under **Telephony** on your **voicemail** – these can be found at the top under your **Devices**:

![Screenshot\_pers.VM\_Geraetekarten\_Ansageverwalten\_neu\_.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-7654a345c59adb2e0d6a0e9ce755be015a0f8b83%2FScreenshot_pers.VM_Geraetekarten_Ansageverwalten_neu_.png?alt=media)

The announcements in **Groups** can only be changed as an admin. First click on **Groups** and select the desired group.

![Group 1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-04748833d39bdc19891ff1e40c402381d005de6c%2FGroup%201.png?alt=media)

Then click the button **Voicemail from "group name".** Here you can set the desired announcement via a drop-down menu.

![Voicemails 2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-074293bde11c90d79ef46260d652e046b21f8562%2FVoicemails%202.png?alt=media)

All users have the option to set in their personal routing under which conditions voicemail should be activated. To do this, go to the right-hand area of your routing and set the corresponding routing rules.

![Screenshot taken on 2025-03-21 09-50-45.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-2adf57388b10943e60170997d9764eef505de376%2FBildschirmfoto%20vom%202025-03-21%2009-50-45.png?alt=media)

**This is how you will be notified about incoming voicemails:**

You can receive notifications about incoming voicemails by email or SMS. You can also specify whether individual users or an entire group should be informed. Click under **Telephony** on the corresponding **voicemail** and then on **email notifications.**

For further notifications and filters, click on **Notifications.** Under **Create new filter** can be entered for which event – a call, voicemail or SMS – you want to be informed.

In the next step, set how you want to be notified for the selected event. Either set up email notifications or choose SMS notification. In both cases, you must enter in the drop-down menu where the notification should be sent.

**Listening to voicemails:**

**The sipgate voicemail offers you the option of retrieving the messages left from any phone, even outside your account. To do this, you need a PIN, which you can easily set for one or more voicemails.**

* With a click on the voicemail entry in the **event list** the menu with detailed information about your received messages unfolds.
* Here you can listen to the messages, download them or call the callers back. You will also find the transcript of the message left as well as the option to add the callers to your contacts.

**Free retrieval via your sipgate phone:**

To listen to your personal voicemail, call the free phone number 55000. Each group voicemail also has its own phone number (e.g. 55004) for retrieval. You can find all information by clicking on the corresponding **voicemail** under **Devices**.

**The following commands can be used to control voicemail:**

* Press the **3**, to your message **listen to**
* Press the **4**, to your message **delete**
* Press the **\*** button, to **return to the main menu** to get

**The PIN:**

* Click on **Telephony**
* Click on the corresponding voicemail
* **Under PIN** click on the gear icon to enter your personal PIN
* In addition, you have the option to define phone numbers with which retrieval is possible without a PIN
* To do this, click on **Listen to voicemail without PIN** on the gear icon to store phone numbers.
  {% endtab %}

{% tab title="sipgate neo" %}
The **sipgate voicemail** is a free, intelligent **voicemail** for your **sipgate phone line**. If you cannot answer a call right now, voicemail takes over. You can **custom greeting** record a **standard greeting** use.

**Callers** have the option during defined periods to leave a **message**. This is stored as a **audio and text file saved** and sent to you **by email**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-22155cac27a12dcefe1042013658e8520fc1f155%2Fmceclip0.png?alt=media)

**Features of sipgate voicemail**

* **Call acceptance**, when the phone **offline** or **unreachable** is
* **Call acceptance at specific times** in a **shared channel**
* **Recording duration** of incoming messages up to **3 minutes**
* **Announcement with or without recording**\\
* **Maximum announcement duration**: **180 seconds** (**Click2Record**)
* **Personal announcement** record or **upload MP3 file**
* **Free email notification** with optional **MP3 and/or text attachment**
* **Notification** for incoming calls via **Email**, **SMS** or **Fax**

**Notifications about new voicemails**

Incoming **Voicemails** are shown in the **sipgate app** displayed – including **date**, **time** and **phone number**. In addition, all **User** a **email notification** activate as soon as a message in their **personal channel** arrives.

**Listen to voicemails**

You can listen to voicemails directly in the **sipgate app** app. In addition, the app offers:

* Display of all relevant information about the message
* Option to **phone number** directly from the app **call back**
* Option to **download the voicemail** and **save**
  {% endtab %}
  {% endtabs %}


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