> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-zeichne-ich-ein-telefonat-auf.md).

# How do I record a phone call?

sipgate Call Recorder is a feature that allows all incoming and outgoing calls of a sipgate account to be recorded. After admins have booked sipgate Call Recorder, the recording function still has to be activated for the respective users.

{% hint style="info" %}
**Note:** In sipgate classic, the user interface may look slightly different. However, the functions are the same. In sipgate neo, you can switch the Call Recorder on or off directly for individual calls in the sipgate app.
{% endhint %}

**Here's how:**

{% stepper %}
{% step %}
**Select access**

➔ As **administrator:** First, open the **account management,** then click on **user** and select the desired user.

➔ As **User:** Log in to your sipgate user interface and click on **Telephony.**

![](/files/e7b80d252cf29aad76fd00f6173b3f88d8e7812d)

![](/files/8bb7b89eb73a2d8656c1d5cdb2bab4c70bfa670d)
{% endstep %}

{% step %}
**Select phone**

**The remaining steps are the same for admins and users:**

➔ In the top bar you can see the device overview. Click on the desired phone and a window will open.
{% endstep %}

{% step %}
**Activate recording**

➔ Go to **More settings** at the bottom and activate **Record all calls**.
{% endstep %}
{% endstepper %}

#### Individual announcements

If call recording is activated, a standard announcement is automatically played before each call, informing both participant A and participant B that the following call will be recorded. This announcement can be replaced by a custom announcement in MP3 format. To do this, as an admin click on Customization in account management and find the option at the bottom of the page to upload a personal announcement for call recording. Uploading automatically deletes the standard announcement or an already existing announcement.

**End call recording early**

To stop recording during a call, press the keys **\*6** on your phone. In your event list, you will then find the recording up to the time you ended the recording.

**Storage of recordings**

You can find all recorded calls in the **event list** event list of the respective users. There, the recordings can also be downloaded or deleted. The files are available to you for at least 12 months. Please make sure that the event list is set to **Store for the entire contract term** is set. **Store for a period of 1 month**, the recorded calls will be deleted after one month. You can make the event list settings in the account management under the menu item **Account & billing** . There, click on **Account settings** and on the **storage of the event list**.


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