How do I record a phone call?

Record calls with sipgate – activate call recording and observe legal notices.

sipgate Call Recorder is a feature that allows all incoming and outgoing calls of a sipgate account to be recorded. After admins book sipgate Call Recorder, the recording function still has to be activated for the respective users.

Note: On sipgate classic, the user interface may look slightly different. However, the functions are the same. On sipgate neo, you can switch the Call Recorder on or off for individual calls directly in the sipgate app.

Here's how:

1

Choose access

➔ As administrator: First open the account management, then click on user and select the desired user.

➔ As User: Log in to your sipgate user interface and click on Telephony

2

Select phone

The remaining steps are identical for admins and users:

➔ In the top bar, you will see the device overview. Click on the desired phone and a window will open.

3

Activate recording

➔ Go to Additional settings at the bottom and activate Record all calls.

Individual announcements

If call recording is activated, a standard announcement is automatically played before each call, informing both participant A and participant B that the following call will be recorded. This announcement can be replaced by an individual announcement in MP3 format. To do so, as an admin, click on Customization in the account management and find the option at the bottom of the page to upload a personal announcement for call recording. Uploading it automatically deletes the standard announcement or an announcement that already exists.

End call recording early

To stop the recording during a call, press the keys *6 on your phone. In your event list, you will then find the recording up to the time recording was ended.

Storage of recordings

You can find all recorded calls in the event list of the respective user. There, the recordings can also be downloaded or deleted. The files are available to you for at least 12 months. Please note that the event list must be set to Store for the entire contract term is set. If the event list is set to Store for a period of 1 month, the recorded calls will be deleted after one month. You can make the event list settings in the account management under the menu item Account & invoices there. There you click on Account settings and on the event list storage.