How do I record a call?
Record calls with sipgate – activate call recording and observe legal notes.
sipgate Call Recorder is a feature that allows all incoming and outgoing calls of a sipgate account to be recorded. After admins book sipgate Call Recorder, the recording function still has to be activated for the respective users.
Here's how:
Choose access
As Admin: First open the account management, then click on User and select the desired user.
As User: Log in to your sipgate user interface and click on Telephony.
Select phone
The remaining steps are identical for admins and users:
In the top bar you can see the device overview. Click on the desired phone and a window opens.
Activate recording
Go to Additional settings and activate Record all calls.
Individual announcements
If Call Recording is activated, a standard announcement is automatically played before each call, informing both participant A and participant B that the following call is being recorded. This announcement can be replaced by an individual announcement in MP3 format. To do this, as admin click on Individualization in the account management and you will find the option at the bottom of the page to upload a personal announcement for Call Recording. Uploading automatically deletes the standard announcement or an already existing announcement.
End Call Recording early
To stop the recording during a call, press the keys *6 on your phone. In your event list you will then find the recording up to the point when your recording was ended.
Storage of recordings
If you still have a Classic account you can find all recorded calls in the event list of the respective users. With a Neo account you can find all recorded calls in the sipgate app desktop inbox of the respective users. The recordings are normally available for 30 days. As admin you have the option to set permanent storage via Account management ➔ Individualization.
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