> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-zeichne-ich-ein-telefonat-auf.md).

# How do I record a call?

sipgate Call Recorder is a feature that allows all incoming and outgoing calls of a sipgate account to be recorded. After admins book sipgate Call Recorder, the recording function still has to be activated for the respective users.

{% hint style="info" %}
**Note:** On sipgate classic, the user interface may look slightly different. However, the functions are the same. On sipgate neo, you can switch the Call Recorder on or off for individual calls directly in the sipgate app.
{% endhint %}

**Here's how:**

{% stepper %}
{% step %}
**Choose access**

As **Admin:** First, open the **account management,** then click on **user** and select the desired user.

As **User:** Log in to your sipgate user interface and click on **Telephony.**

![](/files/e7b80d252cf29aad76fd00f6173b3f88d8e7812d)

![](/files/8bb7b89eb73a2d8656c1d5cdb2bab4c70bfa670d)
{% endstep %}

{% step %}
**Select phone**

**The remaining steps are identical for admins and users:**

In the top bar you can see the device overview. Click on the desired phone and a window will open.
{% endstep %}

{% step %}
**Activate recording**

Go to **More settings** at the bottom and activate **Record all calls**.
{% endstep %}
{% endstepper %}

#### Individual announcements

If Call Recording is activated, a standard announcement is played automatically before each call, informing both participant A and participant B that the following call will be recorded. This announcement can be replaced by a custom announcement in MP3 format. To do this, as an admin, click on Customization in the account management and you will find the option to upload a personal announcement for Call Recording at the bottom of the page. Uploading will automatically delete the standard announcement or any announcement already in place.

**End Call Recording early**

To end the recording during a call, press the buttons **\*6** on your phone. You will then find the recording in your event list up to the point at which your recording was ended.

**Storage of recordings**

If you still have a **Classic Account** you will find all recorded calls in the event list of the respective users.\
With a **Neo Account** you will find all recorded calls in the sipgate app desktop inbox of the respective users.\
The recordings are normally available for 30 days. As an admin, you have the option to set up permanent storage via Account management ➔ Customization.


---

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