> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-weise-ich-die-anrufe-automatisch-ab-wenn-ich-bereits-telefoniere.md).

# How do I automatically reject calls when I am already on the phone?

Deactivate call waiting in sipgate – automatically reject incoming calls when you are already on the phone.

{% hint style="info" %}
**Important:** Depending on the platform, the function has different names: On **sipgate classic** you can find it under *Reject calls when busy*, on **sipgate neo** under *Busy on Busy*.
{% endhint %}

Enable the function **Reject calls when busy**, so that callers hear a busy signal when you are in another call.

On the home page, click **My telephony.** Now go via the left menu bar under **settings** to **User settings**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-140c2db393f31544d8fe0b8cf6ce72779f778374%2Fmceclip1.png?alt=media)

Then slide the toggle **Reject calls when busy** to **yes**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-e78f008c9287d41a4d5f1c5de7af9011457b364a%2Fmceclip2.jpg?alt=media)

Is **Reject calls when busy disabled**, you will hear a call waiting tone during an ongoing call when another call comes in. However, if you are in a channel with call queue enabled, call waiting is automatically suppressed to avoid disruptions.

Is **Reject calls when busy enabled**, callers receive a busy signal if you are already on a call — regardless of which of your phone numbers the call comes in on.

{% hint style="warning" %}
**Exception:** If you use the sipgate app 2.x for calling, it works **Reject calls when busy** not. In this case, a separate app extension for outgoing calls is used, which is not captured by monitoring. The user remains reachable, and calls are delivered to VoIP phones and other endpoints.
{% endhint %}


---

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