How do I automatically reject calls when I am already on a call?

Disable call waiting in sipgate – automatically reject incoming calls when you are already on the phone.

Important: Depending on the platform, the feature has different names: On sipgate classic you can find it under Reject calls if busy, on sipgate neo under Busy on Busy.

Enable the feature Reject calls if busy, so that callers hear a busy tone when you are in another call.

On the home page, click My telephony. Now go to settings on user settings.

Then move the slider Reject calls if busy on yes.

If Reject calls if busy is disabled, you will hear a call waiting tone during an active call when another call comes in. However, if you are in a channel with call queuing enabled, call waiting is automatically suppressed to avoid disruptions.

If Reject calls if busy is enabled, callers will receive a busy signal if you are already on a call — regardless of which of your phone numbers the call comes in on.

Exception: If you use the sipgate App 2.x to make calls, Reject calls if busy does not work. In this case, a separate app extension for outgoing calls is used, which is not captured by monitoring. The user remains reachable, and calls are delivered to VoIP phones and other endpoints.