> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-weiterleitungen-ein.md).

# How do I set up call forwarding?

If you are unavailable, you can set up forwarding. This ensures calls are not lost. This article explains how you can set up forwarding as **user** or **admin** you can set it up.\
Please note that there are differences between **sipgate classic** and **sipgate neo** there are.

{% tabs %}
{% tab title="sipgate classic" %}
Set up forwarding as a user

1. Open the section in the menu **Telephony**.
2. Click on **Edit routing**.

![sipgate-Hilfecenter-weiterleitungen1.png](/files/aabcc89eb8f359e7e26f0a9bfb6f7962804c64a2) 3. Select **Add forwarding**.\
Define:

* **Time until forwarding** in seconds.
* **Forwarding destination**: contact, group, or phone number.

**Set up forwarding for users as an admin**

1. Go to the **account management**.
2. Select the desired **user** and\
   edit its routing and set up forwarding.

**Immediate forwarding in all cases**

* Open the **Edit routing**.
* Check the box for **Immediate forwarding in all cases**.
* Confirm the prompt that existing rules will be overwritten.

To switch back to individual rules (e.g. online, busy, offline), remove the checkmark again.

![sipgate-Hilfecenter-weiterleitungen2.png](/files/c906a5f4619b5c870f5db8f344f66f38015e4e22)

**Forwarding to voicemail**\
Calls can be sent directly or after an unsuccessful forwarding attempt to the **voicemail** be sent. More details can be found in the voicemail article.

![sipgate-Hilfecenter-Weiterleitungeneinstellen\_neu2.jpg](/files/2e5f06570fa822c3a188f49cb83eaf0e41f133ed)

**Forward or block anonymous calls**

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do so, go to the desired routing and click Edit there. Then move the slider for **Block anonymous calls** to the right. Using the gear icon next to the slider, you can specify whether you want to forward these calls to voicemail or block them completely.
{% endtab %}

{% tab title="sipgate neo" %}
**Set up forwarding as a user**

1. Open your **channel overview**.

![](/files/6a2e0ab47333b0f4c3b4fce2d3e653835a394e1d) 2. Specify after how many seconds a call is forwarded. 3. Determine the destination: **announcement, other phone number, user, shared channel or voicemail**

{% hint style="info" %}
**Note:** It is also possible to use the announcement via text-to-speech. Simply enter the desired text, which is automatically converted into speech. This allows callers to hear information, e.g. ("We are currently unavailable") instead of being forwarded.
{% endhint %}

**Forward or block anonymous calls**

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do so, go to the desired routing and click on **anonymous filter** and then on **Activate filter**. Afterwards, you can set whether the call should be ended immediately or forwarded to voicemail or another phone number.

Set up forwarding for users as an admin

1. Go to **user**.
2. Select the desired user.
3. Open the **Channel routing** and edit the forwarding rules.

![](/files/1fc6f879e276d6fa96090ebfacb6c28fa114bdfe)

**Forwardings for shared channels**

There are three rules available:

* **Date profile:** Forwarding depending on the date (e.g. holidays).
* **Time rule:** Forwarding according to times (e.g. outside business hours).
* **No answer:** If nobody in the channel answers the call, it is forwarded automatically.

Typical use cases

* Forwarding to colleagues when you are on vacation.
* Automatic forwarding to an announcement outside business hours.
* Holiday rules via date profiles.
* Direct forwarding to voicemail if you do not want to answer calls.
  {% endtab %}
  {% endtabs %}


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