How do I set up call forwarding?

Set up call forwarding in sipgate – as a user or admin, define destinations for unreachable lines.

If you are unavailable, you can set up call forwarding. This way, calls are not lost. This article explains how you can set up call forwarding as user or admin a user. Please note that there are differences between sipgate classic and sipgate neo .

sipgate classic

Set up call forwarding as a user

1. Open the Telephony.

2. Click on Edit routing.

3. Select Add forwarding. Define:

• Time until forwarding in seconds.

• Forwarding destination: contact, group, or phone number.

Set up call forwarding for users as an admin

1. Go to the account management.

2. Select the desired user . Edit its routing and set up the forwarding.

Immediate forwarding in all cases

• Open the Edit routing.

• Check the box for Immediate forwarding in all cases.

• Confirm the prompt that existing rules will be overwritten.

To switch back to individual rules (e.g. online, busy, offline), remove the checkmark again.

sipgate help center call forwarding 2.png

Forwarding to voicemail Calls can be sent directly or after an unsuccessful forwarding attempt to the voicemail . Further details can be found in the article on voicemail.

sipgate help center set up forwarding new 2.jpg

Forward anonymous calls or block them

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do this, go to the desired routing and click Edit there. Then move the slider at Block anonymous calls to the right. Using the gear next to the slider, you can specify whether you want to forward these calls to voicemail or block them completely.

sipgate neo