> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-weiterleitungen-ein.md).

# How do I set up call forwarding?

Set up call forwarding in sipgate – define destinations for unreachable extensions as a user or admin.

If you are unreachable, you can set up call forwarding. This way calls are not lost. This article explains how you can set up forwarding as **user** or **admin** can be set up.\
Please note that there are differences between **sipgate classic** and **sipgate neo** there are.

{% tabs %}
{% tab title="sipgate classic" %}
Set up call forwarding as a user

1. Open the section in the menu **Telephony**.
2. Click on **Edit routing**.

![sipgate-Hilfecenter-weiterleitungen1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-9c66921995d3f1eeaef1e7201f8f2a3ce33f5984%2Fsipgate-Hilfecenter-weiterleitungen1.png?alt=media) 3. Select **Add forwarding**.\
Define:

* **Time until forwarding** in seconds.
* **Forwarding destination**: contact, group or phone number.

**Set up call forwarding for users as an admin**

1. Go to the **account management**.
2. Select the desired **user** from.\
   Edit its routing and set up the forwarding.

**Immediate forwarding in all cases**

* Open the **Edit routing**.
* Check the box for **Immediate forwarding in all cases**.
* Confirm the prompt that existing rules will be overwritten.

To switch back to individual rules (e.g. online, busy, offline), remove the check mark again.

![sipgate-Hilfecenter-weiterleitungen2.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-ede979a2b7651faeb255e2177b07985aa68be132%2Fsipgate-Hilfecenter-weiterleitungen2.png?alt=media)

**Forwarding to voicemail**\
Calls can be sent directly or after an unsuccessful forwarding attempt to the **voicemail** can be sent. More details can be found in the article on voicemail.

![sipgate-Hilfecenter-Weiterleitungeneinstellen\_neu2.jpg](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-81a524e33952290c2e0cf5de85c5d8b345bca12c%2Fsipgate-Hilfecenter-Weiterleitungeneinstellen_neu2.jpg?alt=media)

**Forward or block anonymous calls**

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do so, go to the desired routing and click Edit there. Then move the slider at **Block anonymous calls** to the right. Using the gear icon next to the slider, you can specify whether you want to forward these calls to voicemail or block them completely.
{% endtab %}

{% tab title="sipgate neo" %}
You can set up call forwarding for the case that users in channels are unreachable. But forwarding can also be set up for different filters (anonymous, date and time filters).

**Call forwarding when unreachable**

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-34e5de8d91dfefd29ab2a51ac6e34339b18a6aa1%2FChannelForwarding_User_Neo.png?alt=media)

1. Open the overview of the Personal or Shared Channel you want to edit and look at the bottom of the call flow.
2. Use the orange pill to define how many seconds it should ring before a call is forwarded.
3. Determine the destination below: **Announcement, other phone number, contact, user, shared channel, AI agent or voicemail**.
4. Forwarding can be multi-stage. For example, you can first forward to an announcement and then to another channel. Up to 4 forwarding steps are possible.
5. Define a forwarding for the "all users absent" branch that takes effect immediately when all users of the channel are absent or busy.

**Special feature: respect waiting time**

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-dfccdc01a0d0237c0243ef04ed757d747db8726f%2FWartezeit_respektieren_Neo.png?alt=media)

If a shared channel has a queue and "respect waiting time" is active for it, there is no forwarding for the "All users absent" case. Because regardless of whether all users are absent or busy, callers always remain in the queue for the maximum defined waiting time before they are forwarded.

**Forwarding after filter**

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-a1ad21671a305b0c15c619cea370066739d7caf0%2FWeiterleitung_nach_Filter_Neo.png?alt=media)

When a filter is activated, new branches are automatically created in the call flow, which have call end stored as the standard forwarding. Drag a different type of forwarding from the sidebar to this spot to replace it. In this way, you can also reject or forward anonymous callers with the anonymous filter.

**Fallback forwarding**

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-831ee865392d086809aa46710e6cfc4cf3d09fbd%2FAusfallweiterleitung_Neo.png?alt=media)

In the channel settings, you can set up a separate forwarding for the "offline" case. This can also be multi-stage and takes effect when all users of the channel are logged out and their configured devices are offline. If the fallback forwarding is not activated, then the forwarding for "All users absent" takes effect for the described case.

**Typical use cases**

* Forwarding to colleagues when you are on vacation.
* Automatic forwarding to an announcement outside business hours.
* Holiday rules via date profiles.
* Direct forwarding to voicemail if you do not want to accept calls.
  {% endtab %}
  {% endtabs %}


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