How do I set up call forwarding?
Set up call forwarding in sipgate - as a user or admin, define destinations for unreachable lines.
If you are not reachable, you can set up call forwarding. This ensures calls are not lost. This article explains how you can set up forwarding as User or Admin a user. Please note that there are differences between sipgate classic and sipgate neo there are.
Set up forwarding as a user
Open the section in the menu Telephony.
Click on Edit routing.
3. Select Add forwarding.
Define:
Time until forwarding in seconds.
Forwarding destination: contact, group, or phone number.
Set up forwarding for users as an admin
Go to the account management.
Select the desired User from. Edit its routing and set up the forwarding.
Immediate forwarding in all cases
Open the Edit routing.
Check the box for Immediate forwarding in all cases.
Confirm the prompt that existing rules will be overwritten.
To switch back to individual rules (e.g. online, busy, offline), uncheck the box again.
Forwarding to voicemail Calls can be sent directly or after an unsuccessful forwarding attempt to the voicemail voicemail. You can find more details in the article on voicemail.
Forward or block anonymous calls
If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do this, go to the desired routing and click Edit there. Then move the slider at Block anonymous calls to the right. Using the gear icon next to the slider, you can specify whether you want to forward these calls to voicemail or block them completely.
You can set up forwarding for the case that users in channels are unreachable. But forwarding can also be set up for various filters (anonymous, date, and time filters).
Forwarding when unreachable
Open the overview of the Personal or Shared Channel you want to edit and look at the bottom of the call flow.
Use the orange pill to specify how many seconds it should ring before a call is forwarded.
Then specify the destination below: announcement, other phone number, contact, user, shared channel, AI agent, or voicemail.
The forwarding can have multiple stages. For example, you can first forward to an announcement and then to another channel. Up to 4 forwarding steps are possible.
Define a forwarding for the branch "all users absent" that takes effect immediately when all users of the channel are absent or busy.
Special feature: respect waiting time
If a shared channel has a queue and "respect waiting time" is active for it, then there is no forwarding for the case "All users absent". Because regardless of whether all users are absent or busy, callers always remain in the queue for the maximum defined waiting time before they are forwarded.
Forwarding by filter
When a filter is activated, new branches are automatically created in the call flow, which have a call end stored as the default forwarding. Drag another type of forwarding from the sidebar to this position to replace it. In this way, with the anonymous filter you can also reject or forward anonymous callers.
Failover forwarding
In the channel settings, you can set up a separate forwarding for the case "offline." This can also have multiple stages and takes effect when all users of the channel are logged out and their configured devices are offline. If failover forwarding is not activated, then the forwarding for "All users absent" applies in the described case.
Typical use cases
Forwarding to colleagues when you are on vacation.
Automatic forwarding to an announcement outside business hours.
Holiday rules via date profiles.
Direct forwarding to voicemail if you do not want to take calls.
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