# How do I set up forwarding?

If you are unavailable, you can set up call forwarding. This way, calls are not lost. This article explains how you can set up call forwarding as **user** or **admin** a user.\
Please note that there are differences between **sipgate classic** and **sipgate neo** .

{% tabs %}
{% tab title="sipgate classic" %}
Set up call forwarding as a user

1. Open the **Telephony**.
2. Click on **Edit routing**.

![sipgate-Hilfecenter-weiterleitungen1.png](/files/aabcc89eb8f359e7e26f0a9bfb6f7962804c64a2) 3. Select **Add forwarding**.\
Define:

* **Time until forwarding** in seconds.
* **Forwarding destination**: contact, group, or phone number.

**Set up call forwarding for users as an admin**

1. Go to the **account management**.
2. Select the desired **user** .\
   Edit its routing and set up the forwarding.

**Immediate forwarding in all cases**

* Open the **Edit routing**.
* Check the box for **Immediate forwarding in all cases**.
* Confirm the prompt that existing rules will be overwritten.

To switch back to individual rules (e.g. online, busy, offline), remove the checkmark again.

![sipgate help center call forwarding 2.png](/files/c906a5f4619b5c870f5db8f344f66f38015e4e22)

**Forwarding to voicemail**\
Calls can be sent directly or after an unsuccessful forwarding attempt to the **voicemail** . Further details can be found in the article on voicemail.

![sipgate help center set up forwarding new 2.jpg](/files/2e5f06570fa822c3a188f49cb83eaf0e41f133ed)

**Forward anonymous calls or block them**

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do this, go to the desired routing and click Edit there. Then move the slider at **Block anonymous calls** to the right. Using the gear next to the slider, you can specify whether you want to forward these calls to voicemail or block them completely.
{% endtab %}

{% tab title="sipgate neo" %}
**Set up call forwarding as a user**

1. Open your **channel overview**.

![](/files/6a2e0ab47333b0f4c3b4fce2d3e653835a394e1d) 2. Define after how many seconds a call is forwarded. 3. Determine the destination: **announcement, other phone number, user, shared channel, or voicemail**

{% hint style="info" %}
**Note:** It is also possible to use the announcement via text-to-speech. Simply enter the desired text, which is automatically converted into speech. This allows callers to hear information ("We are currently unavailable") instead of being forwarded, for example.
{% endhint %}

**Forward anonymous calls or block them**

If you want to reject anonymous calls directly as a user, you can forward them to voicemail or block them completely. To do this, go to the desired routing and click **anonymous filter** and then on **Activate filter**. You can then set whether the call should be ended immediately or forwarded to a voicemail or another phone number.

Set up call forwarding for users as an admin

1. Go to **user**.
2. Select the desired user.
3. Open the **channel routing** and edit the forwarding rules.

![](/files/1fc6f879e276d6fa96090ebfacb6c28fa114bdfe)

**Forwarding for shared channels**

There are three rules available:

* **Date profile:** Forwarding depending on the date (e.g. public holidays).
* **Time rule:** Forwarding by time (e.g. outside business hours).
* **No answer:** If no one in the channel answers the call, it is forwarded automatically.

Typical use cases

* Forwarding to colleagues when you are on vacation.
* Automatic forwarding outside business hours to an announcement.
* Holiday rules via date profiles.
* Direct forwarding to voicemail if you do not want to take calls.
  {% endtab %}
  {% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-stelle-ich-weiterleitungen-ein.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.