> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-zeitbasiertes-routing-ein.md).

# How do I set up time-based routing?

With time-based routing, you control when calls are forwarded and how — for example, during office hours to your team and after hours to voicemail.

{% tabs %}
{% tab title="sipgate classic" %}
In the routing overview, you can find the time profiles you have set up. Via **Edit routing** and the **gear icon** you open the settings.

![sipgate-help-center-adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)

**On sipgate classic**\
With time-based routing, you can adjust your availability to specific times — e.g. office hours, after work, or breaks.

In the routing overview, click on **Edit routing** and then on the **gear icon**. There you can set days and times for your routing.\
You have two views:

* **Graph view:** Times can be moved and adjusted with a mouse click.
* **Table view:** Select weekdays and enter times directly.

Using the button **Time profile 2** you can set up an additional profile. This lets you create a different routing setup, for example for lunch breaks or regular meetings, and forward calls to a stand-in or voicemail.

![sipgate-Hilfecenter-routing1.png](/files/028b67564955c4cde928dc34e379086a21001b85)

In addition to the time profiles, the section **Remaining time** is created automatically. Here you define what should happen outside the defined time periods — for example, forwarding to voicemail with a suitable greeting.

![sipgate-Hilfecenter-routing2.png](/files/9fdb5ad1cf6a22fe0e9e684a9f8972618445672e)

You can reset saved schedules at any time via **Reset schedule** delete the contact.

**Example:**

* Time profile 1: Mon.–Fri. 8:00–11:59 and 13:01–16:00
* Time profile 2: Mon.–Fri. 12:00–13:00 (calls are forwarded to a stand-in)
* Remaining time: Calls are automatically sent to voicemail
  {% endtab %}

{% tab title="sipgate neo" %}
![](/files/39a04cf882980157259c2c2a9076021eac98a513)

Time-based routing is available in **shared channels** available. Admins can set up two types of absences:

* **All-day absences**, e.g. company holidays
* **Hourly absences**, e.g. lunch break

Both types of absence can be combined with a custom forwarding rule — for example to a greeting message, voicemail, or directly to a contact or channel.
{% endtab %}
{% endtabs %}


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