How do I set up time-based routing?

Set up time-based routing in sipgate – control calls based on office hours, holidays, and weekdays.

With time-based routing, you control when calls are forwarded where—for example, during office hours to your team and after hours to voicemail.

sipgate classic

In the routing overview, you will find the configured time profiles. Via Edit routing and the gear icon you open the settings.

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On sipgate classic With time-based routing, you can adapt your availability to specific times—for example, office hours, after work, or breaks.

In the routing overview, click on Edit routing and then on the gear icon. There you can set days and times for your routing. You have two views:

• Graph view: Times can be moved and set with a mouse click.

• Table view: Select weekdays and enter times directly.

Using the button Time profile 2 you set up an additional profile. This way, for example, you can create a different routing for lunch breaks or regular meetings and forward calls to a substitute or voicemail.

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In addition to the time profiles, the area Remaining time is created automatically. Here you define what should happen outside the defined time periods—for example, forwarding to voicemail with a suitable announcement.

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Saved schedules can be reset at any time via Reset schedule delete the contact.

Example:

• Time profile 1: Mon.–Fri. 8:00–11:59 a.m. and 1:01–4:00 p.m.

• Time profile 2: Mon.–Fri. 12:00–1:00 p.m. (calls are forwarded to a substitute)

• Remaining time: Calls are automatically sent to voicemail

sipgate neo