# How do I set up time-based routing?

With time-based routing, you control when calls are forwarded where—for example, during office hours to your team and after hours to voicemail.

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{% tab title="sipgate classic" %}
In the routing overview, you will find the configured time profiles. Via **Edit routing** and the **gear icon** you open the settings.

![sipgate help center adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)

**On sipgate classic**\
With time-based routing, you can adapt your availability to specific times—for example, office hours, after work, or breaks.

In the routing overview, click on **Edit routing** and then on the **gear icon**. There you can set days and times for your routing.\
You have two views:

* **Graph view:** Times can be moved and set with a mouse click.
* **Table view:** Select weekdays and enter times directly.

Using the button **Time profile 2** you set up an additional profile. This way, for example, you can create a different routing for lunch breaks or regular meetings and forward calls to a substitute or voicemail.

![sipgate help center routing1.png](/files/028b67564955c4cde928dc34e379086a21001b85)

In addition to the time profiles, the area **Remaining time** is created automatically. Here you define what should happen outside the defined time periods—for example, forwarding to voicemail with a suitable announcement.

![sipgate help center routing2.png](/files/9fdb5ad1cf6a22fe0e9e684a9f8972618445672e)

Saved schedules can be reset at any time via **Reset schedule** delete the contact.

**Example:**

* Time profile 1: Mon.–Fri. 8:00–11:59 a.m. and 1:01–4:00 p.m.
* Time profile 2: Mon.–Fri. 12:00–1:00 p.m. (calls are forwarded to a substitute)
* Remaining time: Calls are automatically sent to voicemail
  {% endtab %}

{% tab title="sipgate neo" %}
![](/files/39a04cf882980157259c2c2a9076021eac98a513)

Time-based routing is available in **shared channels** available. Admins can set up two types of absences:

* **All-day absences**, e.g. company holidays
* **Hourly absences**, e.g. lunch break

Both types of absences can be combined with a custom forwarding option—for example, to an announcement, voicemail, or directly to a contact or channel.
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