How do I set up time-based routing?
Set up time-based routing in sipgate - control calls by office hours, holidays and weekdays.
With time-based routing, you control when calls are forwarded and where — for example, during office hours to your team and after hours to voicemail.
In the routing overview, you will find the time profiles that have been set up. Via Edit routing and the gear icon open the settings.
On sipgate classic With time-based routing, you can adapt your availability to specific times — e.g. office hours, after hours, or breaks.
In the routing overview, click on Edit routing and then on the gear icon. There you can define days and times for your routing. You have two views:
Graph view: Times can be moved and adjusted with a mouse click.
Table view: Select weekdays and enter times directly.
Using the button Time profile 2 you set up an additional profile. This allows you, for example, to create a different routing for lunch breaks or regular meetings and forward calls to a substitute or voicemail.
In addition to the time profiles, the area Remaining time is created automatically. Here you define what should happen outside the defined time periods — for example, forwarding to voicemail with a suitable announcement.
Saved schedules can be reset at any time via Reset schedule delete the contact.
Example:
Time profile 1: Mon.–Fri. 8:00–11:59 and 13:01–16:00
Time profile 2: Mon.–Fri. 12:00–13:00 (calls are forwarded to a substitute)
Remaining time: Calls are sent to voicemail automatically
Time-based routing is available in shared channels available. Admins can set two types of absences:
All-day absences via date filter, e.g. company holidays
Hourly absences and presences via time filter, e.g. lunch break
With the time filter, you have 2 time profiles available, which you can define with a visual schedule. You can also specify what should happen to calls that are received on the channel outside the defined time profiles.
Date and time filters can be combined with custom forwarding — for example to an announcement, a voicemail, or directly to a contact or channel.
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