> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-visual-routing-ein.md).

# How do I set up Visual Routing?

Set up Visual Routing in sipgate – create and manage call flows graphically.

**What is Visual Routing?**\
Visual Routing is a graphical interface in which you can create and edit call flows for users and shared channels. The feature is available in the Business plans S, L and XL.

{% tabs %}
{% tab title="sipgate classic" %}
As **user** you log in to your account and click on the left on **Telephony**.\
As **Admin** open the **account management**, select **user** and then the desired person.

![sipgate-Hilfecenter-adminuser1.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-bf281c228e40e72686766e9437fb2aeb7445ab03%2Fsipgate-Hilfecenter-adminuser1.png?alt=media)

In the routing overview you see:

* **Phone numbers** left: all extensions you want to use.
* **Devices** in the middle: phones or other end devices on which it should ring.
* **Forwardings** right: rules for the case that you are unreachable.

You can set up call forwards flexibly, e.g. first to a VoIP phone, then after 10 seconds to the team or directly to voicemail. Time-based routing is also possible.

For more complex scenarios, you can **create additional routings** and link them with different phone numbers or extensions. In addition, calls can be forwarded to **Channels** with up to 20 participants.
{% endtab %}

{% tab title="sipgate neo" %}
As **Administrator** log in to the account. You can find the Visual Routing for users in the section **user**. To create or edit the routing for shared channels, select **Channel**.

![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-1252b5f98591d9cf7cba45ce6ac6493c2533b121%2Fmceclip0.png?alt=media)

The Visual Routing shows:

* All routing elements that currently belong to your call flow, more on that below.
* A sidebar from which you can drag additional routing elements into the call flow.
* Status of the user or users (logged in / logged out)
* A button with which you can view the Visual Routing in full screen

You can add the following routing elements to the call flow via drag and drop:

* Incoming phone numbers and extensions
* Anonymous filter as well as filters by date and time
* Greeting and queue
* User(s) belonging to the channel
* Various forwards in different cases, including to AI agents, announcements or voicemail

Depending on which rights a user of the account has, Visual Routing looks different:

* **Administrators** can edit everything
* **Editors** of a channel can edit everything except incoming phone numbers and settings that concern other users
* **user** can only view the call flow for shared channels. In their Personal Routing, users can edit the anonymous filter, their online status and forwards.
  {% endtab %}
  {% endtabs %}


---

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