# How do I set up visual routing?

**What is Visual Routing?**\
Visual Routing determines on which devices calls ring and how forwarding works when busy or unavailable. The feature is available in the Business plans S, L, and XL.

{% tabs %}
{% tab title="sipgate classic" %}
As **user** log in to your account and click on the left on **Telephony**.\
As **Admin** open the **account management**, select **user** and then the desired person.

![sipgate help center adminuser1.png](/files/e6235c2bd634830db883ecd22f969c600fa5130a)

In the routing overview, you can see:

* **Phone numbers** left: all extensions you want to use.
* **Devices** in the middle: phones or other end devices on which it should ring.
* **Forwardings** right: rules for the case that you are not reachable.

You can create forwardings flexibly, e.g. first to a VoIP phone, then after 10 seconds to the team or directly to voicemail. Time-based routing is also possible.

For more complex scenarios, you can **create additional routings** and link them with different phone numbers or extensions. In addition, calls can be forwarded to **Channels** with up to 20 participants.
{% endtab %}

{% tab title="sipgate neo" %}
As **Administrator** log in to the account, go in the menu to **user** and select the desired person or the desired shared channel. ![](/files/5a32b6c9284b11149e556584a49700e6affbcffa)

The overview shows:

* Personal phone number and internal extension
* Set forwardings (including waiting time)
* User status (logged in/logged out)
* Associated channels with availabilities
* If booked: mobile network info

Admins can centrally manage all end devices, forwardings, and channel routings and adjust them as needed.

Admins can also give a channel member editor rights. This means the admin can now delegate work and responsibility for channels to users. Editors of a channel can configure everything - except phone numbers and settings that directly affect other users.

For users, there is a non-editable version of the routing that only shows the nodes where something is actually configured.
{% endtab %}
{% endtabs %}


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