How do I set up visual routing?

Set up visual routing in sipgate – create and manage call flows graphically.

What is Visual Routing? Visual Routing determines on which devices calls ring and how forwarding works when busy or unavailable. The feature is available in the Business plans S, L, and XL.

sipgate classic

As user log in to your account and click on the left on Telephony. As Admin open the account management, select user and then the desired person.

sipgate help center adminuser1.png

In the routing overview, you can see:

• Phone numbers left: all extensions you want to use.

• Devices in the middle: phones or other end devices on which it should ring.

• Forwardings right: rules for the case that you are not reachable.

You can create forwardings flexibly, e.g. first to a VoIP phone, then after 10 seconds to the team or directly to voicemail. Time-based routing is also possible.

For more complex scenarios, you can create additional routings and link them with different phone numbers or extensions. In addition, calls can be forwarded to Channels with up to 20 participants.

sipgate neo