How do I set up sipgate Softphone for Windows?
Set up sipgate Softphone on Windows - download, installation, and configuration step by step.
With the sipgate softphone you can use your Windows PC to make calls. Calls are started and received from the app.
The following steps are required to use the sipgate softphone on your PC:
1. Installation
Requirement: 64-bit CPU with Windows 10/11 (no ARM CPU)
If installation fails:
Symantec (SEP) blocks the installation: If you have Symantec (SEP) enabled, disable it first. Then start the installation again and enable Symantec (SEP) again. McAfee LifeSafe deletes softphone.exe after installation: If you have McAfee LifeSafe installed, temporarily exclude the softphone.exe file from scans.
Incompatible Windows devices: Surface with ARM chip: Surface Pro X SQ1 / SQ2
2. Log in
Start the sipgate softphone and click on Log in via browser. Your browser transfers the authentication code to the softphone and you are logged in. If your browser blocks the pop-up with the authentication code, you will be redirected to a webpage with the code. Copy the code and paste it into the app. Then click on Log in.
3. Functions and settings
Make calls: Enter the desired phone number using the keypad. Alternatively, you can copy and paste the phone number from a document or a website using Ctrl + C and Ctrl + V . The phone number may contain spaces, minus signs, plus signs and round brackets.
Accept and reject calls: To accept a call, click the green button in the menu. You can reject a call by pressing the red button.
Pick up a call from another phone (pick-up): Enter *9 + extension via the keypad and click the green button.
Transfer calls: Answer the call. Click on the keypad keypad and enter *3 + phone number + # in. Alternatively, press the transfer key, enter the phone number and press the transfer keytransfer key again.
Cancel transfer: Press Cancel transfer or enter *8 .
Set up three-way conferences: First call your first participant. Then click the button Transfer and select the number of the second participant. Using the button 3-way conference you can now connect the two calls. If you want to leave the conference, press the button Hang up.
Conferences with more than three participants: If you want to organize a conference with more than three participants, you can do so via the sipgate conference room or use an external conference room.
Recording calls: You can record. To do this, during the call click the button Record. Both participants will receive an automatic announcement that recording has started. By clicking the button Record again, the recording can be ended. After you have ended the call, you will find the recording in your account in the event list. For calls longer than 30 minutes, it may take a few minutes until the recording is available.
Set up desktop notifications: Click at the bottom of the overview screen of your softphone on Settings. Turn on the push notifications . If you use multiple monitors, please note that the notifications only appear on the first monitor .
Set up Click2Dial for tel URL:
Go to Windows ➔ Default apps ➔ Default apps by protocol ➔ TEL:URL:tel ➔ sipgate softphone.
Special features in different browsers:
Firefox: As a rule, sipgate is suggested for every call and must then be confirmed manually. By clicking on save permanently the softphone is automatically selected for every call.
If the sipgate softphone is not offered for selection: Click on Browse and go to the path C:\Users\Benutzername\AppData\Local\Programs\@web-appsapp-web\sipgate softphone.exe. Select the file softphone.exe there. When you click on a phone number again, the sipgate softphone will now be suggested permanently.
Change audio device during a call: In the softphone menu go to Microphone/Audio settings and switch to "default". In your computer's or laptop's operating system then go to Settings ➔ Audio ➔ Change output / microphone.
Set up a separate output for ringing: Click the audio settings at the bottom of the softphone. Enable Additional device for ringtone. You can then select the desired device for audio output and ringtone output.
Test numbers for audio tests: Using the number 10 000 you can incoming audio test. Two-way audio can be tested using the number 10 005.
Voice codec: The sipgate softphone uses G.711 (60-100 kbit/s) and G.722 (160-200 kbit/s) for transmitting voice.
Voice and signal encryption: Signals are encrypted via TLS . Voice encryption runs via SRTP.
Automatic updates:
From version 1.10.50 onward, updates are checked and installed every 8 hours. You can disable automatic updates manually. This is expressly not recommended. To disable it, add the following lines to the host file of the computer under Windows in the directory "c:\windows\system32\drivers\etc": 127.0.0.1 s3-w.eu-central-1.amazonaws.com or block the address in your firewall/router: s3-w.eu-central-1.amazonaws.com\
4. Uninstallation
Open Windows settings ➔ Open Apps and Features ➔ Tap sipgate Softphone 1.16.4 Then in the menu Uninstall click.
To remove all files and settings from the PC, the following folders must also be deleted manually:
C:\Users\Benutzer\AppData\Local\Programs\sipgate-softphone
C:\Users\Benutzername\AppData\Roaming\sipgate-softphone
Error: Softphone is installed, but is not offered under Apps for uninstallation: Reinstall the sipgate softphone. Under Apps and Features there will then be a sipgate softphone entry to uninstall. Otherwise: try using a registry cleaner software to find and delete entries for "sipgate"\
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