How do I set up sipgate Softphone for Windows?
Set up sipgate Softphone on Windows – download, installation, and configuration step by step.
Note: In general, for Windows, MacOS, and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No more updates will be provided.
With the sipgate Softphone, you can use your Windows PC to make calls. Calls are initiated and received from the app.
The following steps are required to use the sipgate Softphone on your PC:
1. Installation
Requirement: 64-bit CPU with Windows 10/11 (no ARM CPU)
If installation fails:
Symantec (SEP) blocks the installation: If you have Symantec (SEP) enabled, disable it first. Then restart the installation and activate Symantec (SEP) again. McAfee LifeSafe deletes softphone.exe after installation: If you have McAfee LifeSafe installed, exclude the softphone.exe file temporarily from scans.
Incompatible Windows devices: Surface with ARM chip: Surface Pro X SQ1 / SQ 2
2. Log-in
Start the sipgate Softphone and click Log in via browser. Your browser passes the authentication code to the Softphone and you are logged in. If your browser blocks the pop-up with the authentication code, you will be redirected to a webpage with the code. Copy the code and paste it into the app. Then click on Log in.
3. Functions and settings
Making calls: Enter the desired phone number using the keypad. Alternatively, you can also use Ctrl + C and Ctrl + V to copy and paste it from a document or website. The phone number may contain spaces, hyphens, plus signs, and parentheses.
Accept and reject calls: To accept a call, click the green button in the menu. You can reject a call by pressing the red button.
Pick up a call from another phone: Enter *9 + extension via the keypad and click the green button.
Transferring calls: Accept the call. Click on the keypad and enter *3 + phone number + # . Alternatively, press the transfer button, enter the phone number and press the transfer button. When the connection to the transfer recipient has been established, end the call with the red hang-up button.
Cancel transfer: Press Cancel transfer or enter on the keypad *8 .
Setting up three-way conferences: First call your first participant. Then click the Transfer button and select the number of the second participant. Using the 3-way conference button, you can now connect the two calls. If you want to leave the conference, press the Hang up
Conferences with more than three participants: If you want to organize a conference with more than three participants, you can do so via the sipgate conference room or use an external conference room.
Recording calls: You can recordcalls. To do this, click the Recording button during the call. Both participants receive an automatic announcement that the recording is starting. By clicking the Recording button again, the recording can be ended. After you have ended the call, you will find the recording in your account in the event list. For calls longer than 30 minutes, it may take a few minutes until the recording is available.
Setting up desktop notifications: Click at the bottom of the overview screen of your Softphone on settings. There enable the push notifications . If you use multiple monitors, please note that the notifications only appear on the first monitor .
Set up Click2Dial for tel URL:
Go to Windows ➔ Default apps ➔ Default apps by protocol ➔ TEL:URL:tel ➔ sipgate softphone.
Note: Only URLs that are linked via HTML are recognized. In addition, only phone numbers without spaces can be processed.
Special features in different browsers:
Firefox: As a rule, sipgate is suggested for every call and must then be confirmed manually. By clicking on save permanently the softphone is automatically selected for every call.
If the sipgate Softphone is not offered as an option: Click on Browse and go to the path C:\Users\Username\AppData\Local\Programs\@web-appsapp-web\sipgate softphone.exe. Select the file softphone.exe there. The next time you click on a phone number, the sipgate Softphone will now be suggested permanently.
Change audio device during a call: In the Softphone menu, go to Microphone/Audio settings and switch to "default". In the operating system of your computer or laptop, then go to Settings ➔ Audio ➔ Output / change microphone.
Set a separate output for ringing: In the Softphone, click the audio settings at the bottom. Enable Additional device for ringtone. You can then select the desired device for audio output and ringtone output.
Test numbers for audio tests: You can use the phone number 10 000 to test incoming audio . Two-way audio can be tested via phone number 10 005.
Voice codec: The sipgate Softphone uses G.711 (60-100kbit/s) and G.722 (160-200kbit/s) to transmit voice.
Voice and signal encryption: Signals are encrypted via TLS . Voice encryption runs via SRTP.
Automatic updates:
From version 1.10.50 onward, updates are checked and installed every 8 hours. You can disable automatic updates manually. This is expressly not recommended. To disable it, add the following lines to the host file of the computer under Windows in the directory "c:\windows\system32\drivers\etc": 127.0.0.1 s3-w.eu-central-1.amazonaws.com or block the address in your firewall/router: s3-w.eu-central-1.amazonaws.com\
4. Uninstallation
Open Windows settings ➔ Open Apps and Features ➔ tap sipgate Softphone 1.16.4 Then click Uninstall .
To remove all files and settings from the PC, the following folders must also be deleted manually:
C:\Users\User\AppData\Local\Programs\sipgate-softphone
C:\Users\Username\AppData\Roaming\sipgate-softphone
Error: Softphone is installed, but is not offered under Apps for uninstallation: Install the sipgate Softphone again. Under Apps and Features, there will then be a sipgate Softphone entry to uninstall. Different: try using a registry cleaner to find and delete entries from "sipgate"\
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