> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-windows-ein.md).

# How do I set up sipgate Softphone for Windows?

Set up sipgate Softphone on Windows – download, installation, and configuration step by step.

{% hint style="info" %}
**Note:** In principle, for Windows, macOS and Linux we recommend our sipgate app, with which a range of integrations is available to you. Support for the sipgate softphone has been discontinued. No more updates will be provided.
{% endhint %}

With the sipgate softphone you can use your **Windows PC** to make calls. Calls are started and received from the app.

![sipgate-hilfecenter-sopftphoneanruf.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-5239d77569a7765d65199ddda26ffc98bfbef15d%2Fsipgate-hilfecenter-sopftphoneanruf.png?alt=media)

The following steps are required to use the sipgate softphone on your PC:

#### **1. Installation**

**Requirement**: 64-bit CPU with Windows 10/11 (no ARM CPU)

**If installation fails:**

Symantec (SEP) blocks the installation: If you have **Symantec (SEP)** enabled, **disable** it first. Then **start** the installation again and **enable** Symantec (SEP) again. McAfee LifeSafe deletes softphone.exe after installation: If you have **McAfee LifeSafe** installed, temporarily exclude the **softphone.exe file** from scans.

**Incompatible Windows devices:**\
**Surface with ARM chip:** Surface Pro X SQ1 / SQ2

#### **2. Log in**

Start the sipgate softphone and click on **Log in via browser**. Your browser transfers the **authentication code** to the softphone and you are logged in. If your browser blocks the pop-up with the authentication code, you will be redirected to a webpage with the code. Copy the code and paste it into the app. Then click on **Log in**.

#### **3. Functions and settings**

**Make calls:**\
Enter the desired phone number using the keypad. Alternatively, you can copy and paste the phone number from a document or a website using **Ctrl + C** and **Ctrl + V** . The phone number may contain spaces, minus signs, plus signs and round brackets.

**Accept and reject calls:**\
To accept a call, click the green button in the menu. You can reject a call by pressing the red button.

**Pick up a call from another phone (pick-up):**\
Enter **\*9 + extension** via the **keypad** and click the green button.

**Transfer calls:**\
Answer the call. Click on the **keypad** keypad and enter **\*3 + phone number + #** in. Alternatively, press the **transfer key**, enter the phone number and press the **transfer key**transfer key again.

**Cancel transfer:**\
Press **Cancel transfer** or enter **\*8** .

**Set up three-way conferences:**\
First call your first participant. Then click the button **Transfer** and select the number of the second participant. Using the button **3-way conference** you can now connect the two calls. If you want to leave the conference, press the button **Hang up.**

**Conferences with more than three participants:**\
If you want to organize a conference with more than three participants, you can do so via the [sipgate conference room](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) or use an external conference room.

**Recording calls:**\
You can **record**. To do this, during the call click the button **Record.** Both participants will receive an automatic announcement that recording has started. By clicking the button **Record** again, the recording can be ended. After you have ended the call, you will find the recording in your account in the **event list**. For calls longer than 30 minutes, it may take a few minutes until the recording is available.

**Set up desktop notifications:**\
Click at the bottom of the **overview screen** of your softphone on **Settings**. Turn on the **push notifications** . If you use multiple monitors, please note that the notifications only appear on the **first monitor** .

**Set up Click2Dial for tel URL:**

Go to **Windows ➔ Default apps ➔ Default apps by protocol ➔ TEL:URL:tel ➔ sipgate softphone**.

{% hint style="info" %}
Note: Only URLs that are linked via HTML are recognized. In addition, only phone numbers without spaces can be processed.
{% endhint %}

**Special features in different browsers:**

**Firefox:** As a rule, sipgate is suggested for every call and must then be confirmed manually. By clicking on **save permanently** the softphone is automatically selected for every call.

**If the sipgate softphone is not offered for selection:**\
Click on **Browse** and go to the path **C:\Users\Benutzername\AppData\Local\Programs\\@web-appsapp-web\sipgate softphone.exe.** Select the file **softphone.exe** there. When you click on a phone number again, the sipgate softphone will now be suggested permanently.

**Change audio device during a call:**\
In the softphone menu go to **Microphone/Audio settings** and switch to "default".\
In your computer's or laptop's operating system then go to\
**Settings ➔ Audio ➔ Change output / microphone**.

**Set up a separate output for ringing:**\
Click the audio settings at the bottom of the softphone. Enable **Additional device for ringtone**. You can then select the desired device for audio output and ringtone output.

**Test numbers for audio tests:**\
Using the number 10 000 you can **incoming audio** test.\
**Two-way audio** can be tested using the number 10 005.

**Voice codec:**\
The sipgate softphone uses G.711 (60-100 kbit/s) and G.722 (160-200 kbit/s) for transmitting voice.

**Voice and signal encryption:**\
Signals are encrypted via **TLS** . Voice encryption runs via **SRTP**.

**Automatic updates:**

From version 1.10.50 onward, updates are checked and installed every 8 hours.\
You can disable automatic updates manually. **This is expressly not recommended**. To disable it, add the following lines to the host file of the computer under Windows in the directory "**c:\windows\system32\drivers\etc**": 127.0.0.1 s3-w\.eu-central-1.amazonaws.com or block the address in your firewall/router: s3-w\.eu-central-1.amazonaws.com\\

#### **4. Uninstallation**

Open Windows settings ➔ Open Apps and Features ➔ Tap sipgate Softphone 1.16.4\
Then in the menu **Uninstall** click.

To remove all files and settings from the PC, the following folders must also be deleted manually:

* C:\Users\Benutzer\AppData\Local\Programs\sipgate-softphone
* C:\Users\Benutzername\AppData\Roaming\sipgate-softphone

**Error: Softphone is installed, but is not offered under Apps for uninstallation:**\
Reinstall the sipgate softphone. Under Apps and Features there will then be a sipgate softphone entry to uninstall.\
**Otherwise**: try using a registry cleaner software to find and delete entries for "sipgate"\\


---

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