# How do I set up sipgate Softphone for Windows?

{% hint style="info" %}
**Note:** In general, for Windows, MacOS, and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No more updates will be provided.
{% endhint %}

With the sipgate Softphone, you can use your **Windows PC** to make calls. Calls are initiated and received from the app.

![sipgate-help-center-softphonecall.png](/files/4d79d09673b7a4815698e5808e21a2cdf2d23ba1)

The following steps are required to use the sipgate Softphone on your PC:

#### **1. Installation**

**Requirement**: 64-bit CPU with Windows 10/11 (no ARM CPU)

**If installation fails:**

Symantec (SEP) blocks the installation: If you have **Symantec (SEP)** enabled, **disable** it first. Then **restart** the installation and **activate** Symantec (SEP) again. McAfee LifeSafe deletes softphone.exe after installation: If you have **McAfee LifeSafe** installed, exclude the **softphone.exe file** temporarily from scans.

**Incompatible Windows devices:**\
**Surface with ARM chip:** Surface Pro X SQ1 / SQ 2

#### **2. Log-in**

Start the sipgate Softphone and click **Log in via browser**. Your browser passes the **authentication code** to the Softphone and you are logged in. If your browser blocks the pop-up with the authentication code, you will be redirected to a webpage with the code. Copy the code and paste it into the app. Then click on **Log in**.

#### **3. Functions and settings**

**Making calls:**\
Enter the desired phone number using the keypad. Alternatively, you can also use **Ctrl + C** and **Ctrl + V** to copy and paste it from a document or website. The phone number may contain spaces, hyphens, plus signs, and parentheses.

**Accept and reject calls:**\
To accept a call, click the green button in the menu. You can reject a call by pressing the red button.

**Pick up a call from another phone:**\
Enter **\*9 + extension** via the **keypad** and click the green button.

**Transferring calls:**\
Accept the call. Click on the **keypad** and enter **\*3 + phone number + #** . Alternatively, press the **transfer button**, enter the phone number and press the **transfer button**. When the connection to the transfer recipient has been established, end the call with the red hang-up button.

**Cancel transfer:**\
Press **Cancel transfer** or enter on the keypad **\*8** .

**Setting up three-way conferences:**\
First call your first participant. Then click the **Transfer** button and select the number of the second participant. Using the **3-way conference** button, you can now connect the two calls. If you want to leave the conference, press the **Hang up**

**Conferences with more than three participants:**\
If you want to organize a conference with more than three participants, you can do so via the [sipgate conference room](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) or use an external conference room.

**Recording calls:**\
You can **record**calls. To do this, click the **Recording** button during the call. Both participants receive an automatic announcement that the recording is starting. By clicking the **Recording** button again, the recording can be ended. After you have ended the call, you will find the recording in your account in the **event list**. For calls longer than 30 minutes, it may take a few minutes until the recording is available.

**Setting up desktop notifications:**\
Click at the bottom of the **overview screen** of your Softphone on **settings**. There enable the **push notifications** . If you use multiple monitors, please note that the notifications only appear on the **first monitor** .

**Set up Click2Dial for tel URL:**

Go to **Windows ➔ Default apps ➔ Default apps by protocol ➔ TEL:URL:tel ➔ sipgate softphone**.

{% hint style="info" %}
Note: Only URLs that are linked via HTML are recognized. In addition, only phone numbers without spaces can be processed.
{% endhint %}

**Special features in different browsers:**

**Firefox:** As a rule, sipgate is suggested for every call and must then be confirmed manually. By clicking on **save permanently** the softphone is automatically selected for every call.

**If the sipgate Softphone is not offered as an option:**\
Click on **Browse** and go to the path **C:\Users\Username\AppData\Local\Programs\\@web-appsapp-web\sipgate softphone.exe.** Select the file **softphone.exe** there. The next time you click on a phone number, the sipgate Softphone will now be suggested permanently.

**Change audio device during a call:**\
In the Softphone menu, go to **Microphone/Audio settings** and switch to "default".\
In the operating system of your computer or laptop, then go to\
**Settings ➔ Audio ➔ Output / change microphone**.

**Set a separate output for ringing:**\
In the Softphone, click the audio settings at the bottom. Enable **Additional device for ringtone**. You can then select the desired device for audio output and ringtone output.

**Test numbers for audio tests:**\
You can use the phone number 10 000 to **test incoming audio** .\
**Two-way audio** can be tested via phone number 10 005.

**Voice codec:**\
The sipgate Softphone uses G.711 (60-100kbit/s) and G.722 (160-200kbit/s) to transmit voice.

**Voice and signal encryption:**\
Signals are encrypted via **TLS** . Voice encryption runs via **SRTP**.

**Automatic updates:**

From version 1.10.50 onward, updates are checked and installed every 8 hours.\
You can disable automatic updates manually. **This is expressly not recommended**. To disable it, add the following lines to the host file of the computer under Windows in the directory "**c:\windows\system32\drivers\etc**": 127.0.0.1 s3-w\.eu-central-1.amazonaws.com or block the address in your firewall/router: s3-w\.eu-central-1.amazonaws.com\\

#### **4. Uninstallation**

Open Windows settings ➔ Open Apps and Features ➔ tap sipgate Softphone 1.16.4\
Then click **Uninstall** .

To remove all files and settings from the PC, the following folders must also be deleted manually:

* C:\Users\User\AppData\Local\Programs\sipgate-softphone
* C:\Users\Username\AppData\Roaming\sipgate-softphone

**Error: Softphone is installed, but is not offered under Apps for uninstallation:**\
Install the sipgate Softphone again. Under Apps and Features, there will then be a sipgate Softphone entry to uninstall.\
**Different**: try using a registry cleaner to find and delete entries from "sipgate"\\


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