> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-windows-ein.md).

# How do I set up sipgate Softphone for Windows?

{% hint style="info" %}
**Note:** In general, we recommend our sipgate app for Windows, MacOS and Linux, which provides you with a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No further updates will be provided.
{% endhint %}

With the sipgate Softphone, you can use your **Windows PC** to make calls. Calls are initiated and received from the app.

![sipgate-hilfecenter-sopftphoneanruf.png](/files/4d79d09673b7a4815698e5808e21a2cdf2d23ba1)

The following steps are required to use the sipgate Softphone on your PC:

#### **1. Installation**

**Prerequisite**: 64-bit CPU with Windows 10/11 (no ARM CPU)

**If the installation fails:**

Symantec (SEP) blocks the installation: If you have **Symantec (SEP)** enabled it, **disable** it first. Then **start** the installation again and **activate** re-enable Symantec (SEP) again. McAfee LifeSafe deletes the softphone.exe after installation: If you **McAfee LifeSafe** have installed it, exclude the **softphone.exe file** temporarily from scans.

**Incompatible Windows devices:**\
**Surface with ARM chip:** Surface Pro X SQ1 / SQ 2

#### **2. Log in**

Start the sipgate Softphone and click on **Sign in via browser**. Your browser passes the **authentication code** to the Softphone and you are signed in. If your browser blocks the pop-up with the authentication code, you will be redirected to a web page with the code. Copy the code and paste it into the app. Then click on **Log in**.

#### **3. Functions and settings**

**Make calls:**\
Enter the desired phone number using the keypad. Alternatively, you can also copy the number with **Ctrl + C** and **Ctrl + V** from a document or web page. The phone number may contain spaces as well as hyphens, plus signs and parentheses.

**Accept and reject calls:**\
To accept a call, click the green button in the menu. You can reject a call by pressing the red button.

**Pick up a call from another phone (pick-up):**\
Enter **\*9 + extension** via the **keypad** and click the green button.

**Transfer calls:**\
Accept the call. Click on the **keypad** and enter **\*3 + phone number + #** Alternatively, press the **transfer button**, enter the phone number and press the **transfer button**. Once the connection to the transfer recipient has been established, end the call with the red hang-up button.

**Cancel transfer:**\
Press **Cancel transfer** or enter on the keypad **\*8** in.

**Set up three-way conferences:**\
First call your first participant. Then click the button **Transfer** and select the number of the second participant. Using the button **3-way conference** you can now merge the two calls. If you want to leave the conference, press the button **Hang up.**

**Conferences with more than three participants:**\
If you want to organize a conference with more than three participants, you can do so via the [sipgate conference room](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) or use an external conference room.

**Recording calls:**\
You can **record calls**. To do this, click the button during the call **Recording.** Both participants receive an automatic announcement that the recording is starting. By clicking the button again **Recording** you can stop the recording. After ending the call, you will find the recording in your account in the **event list**. For calls longer than 30 minutes, it may take a few minutes before the recording is available.

**Set up desktop notifications:**\
Click at the bottom of the **overview screen** of your softphone on **settings**. There, turn on the **push notifications** on. If you use multiple monitors, please note that the notifications only appear on the **first monitor** appear.

**Set up Click2Dial for tel URL:**

Go via **Windows ➔ Default apps ➔ Default apps by protocol ➔ TEL:URL:tel ➔ sipgate softphone**.

{% hint style="info" %}
Note: Only URLs linked via HTML are recognized. In addition, only numbers without spaces can be processed.
{% endhint %}

**Specifics for different browsers:**

**Firefox:** Normally, sipgate is suggested for every call and then must be confirmed manually. By clicking on **Save permanently** the softphone will be selected automatically for every call.

**If the sipgate Softphone is not offered as an option:**\
Click on **Browse** and go to the path **C:\Users\Benutzername\AppData\Local\Programs\\@web-appsapp-web\sipgate softphone.exe.** Select the file **softphone.exe** from there. When you click a phone number again, the sipgate Softphone will now be suggested permanently.

**Switch audio device during a call:**\
In the Softphone menu, go to **Microphone/audio settings** and switch to "default".\
In your computer's or laptop's operating system, then go to\
**Settings ➔ Audio ➔ Change output / microphone**.

**Set separate output for ringing:**\
Click the audio settings at the bottom of the Softphone. Enable **Additional device for ringtone**. Then you can select the desired device for audio output and ringtone output.

**Test numbers for audio tests:**\
With the number 10 000, you can **incoming audio** test.\
**two-way audio** can be tested using the number 10 005.

**Voice codec:**\
The sipgate Softphone uses G.711 (60-100 kbit/s) and G.722 (160-200 kbit/s) to transmit voice.

**Voice and signaling encryption:**\
Signals are transmitted via **TLS** encrypted. Voice encryption uses **SRTP**.

**Automatic updates:**

From version 1.10.50, updates are checked and installed every 8 hours.\
You can disable automatic updates manually. **This is expressly not recommended**. To disable it, under Windows in the directory "**c:\windows\system32\drivers\etc**" add the following lines to the host file of the computer: 127.0.0.1 s3-w\.eu-central-1.amazonaws.com or block the address in your firewall/router: s3-w\.eu-central-1.amazonaws.com\\

#### **4. Uninstallation**

Open Windows settings ➔ Open Apps and features ➔ tap sipgate Softphone 1.16.4\
Then in the menu **Uninstall** click.

To remove all files and settings from the PC, the following folders must also be deleted manually:

* C:\Users\Benutzer\AppData\Local\Programs\sipgate-softphone
* C:\Users\Benutzername\AppData\Roaming\sipgate-softphone

**Error: Softphone is installed, but is not offered under Apps for uninstallation:**\
Reinstall the sipgate Softphone. Under Apps and features there will then be a sipgate Softphone entry for uninstallation.\
**Deviating**: use a registry cleaner software to try to find and delete entries for "sipgate"\\


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