> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-macos-ein.md).

# How do I set up sipgate Softphone for macOS?

Set up sipgate Softphone on macOS – installation, Rosetta note for Apple Silicon, and configuration.

{% hint style="info" %}
**Note:** In principle, we recommend our sipgate app for Windows, MacOS and Linux, which gives you access to a range of integrations. Support for sipgate Softphone has been discontinued. No more updates will be provided.
{% endhint %}

If sipgate Softphone 1.17.1 cannot be started on the M3, you should also install the Rosetta emulator and start the softphone via it.

![sipgate-help-center-softphone-call.png](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-5239d77569a7765d65199ddda26ffc98bfbef15d%2Fsipgate-hilfecenter-sopftphoneanruf.png?alt=media)

{% hint style="info" %}
**Note:** In general, for Windows, MacOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No more updates will be provided.
{% endhint %}

#### **1. Installation**

**Requirement: 64-bit/arm64-bit (from OS X 12.x / 13.x)**

Then open the installation file in **Finder** and drag it to **Applications**. Click on **Authenticate** and enter the **user name** and the **Password** of the **administrator** in. Start the sipgate Softphone via Programs in Finder.

If sipgate Softphone 1.17.1 cannot be started on the M3, you should also install the Rosetta emulator and start the softphone via it.

#### **2. Login**

Start the sipgate Softphone and click on **log in in the browser**. Enter your user name and password on the sipgate login page. If in your browser **pop-ups** are blocked, a form with a **login code**now appears. Copy it and enter it into the form in the Sipgate softphone. Then click log in. If you have not blocked pop-ups in your browser, a window appears in which you confirm that the softphone may be opened.

#### **3. Functions and settings**

**Make calls**\
You can either copy the phone number from a text file with the key combination **CMD + C** and paste it with **CMD + V** or enter it manually using the keyboard. The number may contain spaces, hyphens and plus signs as well as parentheses.

**Accepting and rejecting calls**\
To accept calls, click the **green handset**. **push notifications** be accepted or rejected. Push notifications must be enabled for this. If the push notification does not contain buttons to accept or reject, notifications in push messages must be enabled via **Open System Settings ➔ click Notifications ➔ select sipgate Softphone ➔ change from Banners to Alerts** must be enabled. Bluetooth keyboards and Bluetooth headsets are not supported.

{% hint style="warning" %}
**Important:** Before you continue: Have you already assigned numbers and created devices? If not, you cannot yet configure routing. However, the corresponding help center article will help you set up your account.
{% endhint %}

**Taking over a call from a landline connection (pickup)**\
If you want to answer an incoming call on a landline phone in your softphone, press **\*9** **+ extension of the corresponding landline connection** and then press the **green handset**r in the softphone.

**Forwarding a call**\
You can forward a call by accepting the incoming call, then **\*3** tap and enter the desired destination number and confirm with **# confirm**. Alternatively, the forwarding can be done via **Press transfer key ➔ enter destination number ➔ transfer key** press.

**Cancel forwarding**\
You can cancel call forwarding with **\*8** cancel. You will then be redirected back to the original call.

**Set up a three-way conference**\
First select the first desired phone number. Then click on **Transfer** and select the second desired phone number. Using the button **3-way conference** you can connect the two calls. You leave the conference by simply hanging up.

**Conferences with more than three people**\
If you want to talk to more than three people at the same time, you can set up a [conference room](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) via your softphone or a **external conference room** book.

**Set up desktop notifications**\
Click at the bottom of the softphone on the **gear**, to get to the settings. Here, switch the **push notifications** .

{% hint style="warning" %}
**Important:** If you use multiple monitors at the same time, the push notifications are only on **Monitor 1** displayed.
{% endhint %}

**Click2Dial for tel:**\
When you click a phone number, you will be asked whether sipgate may place the call. After opening the link, the call is made. If you use **Chrome** as your browser, click the “Sipgate” button to start the call. In Safari, a popup window opens at this point asking whether the call should be allowed. Press **Allow call**, to confirm this.

**Change audio device during the call**\
Go to microphone/audio settings in the menu and set these to **default** change. Then change the audio device via **Operating system ➔ Settings ➔ Sound ➔ Output/Mic**.

**Set separate audio output for ringing**\
Click Audio settings at the bottom of the softphone. Then enable **Additional device** **for ringtone** and select the desired device for audio output.

You can test audio playback using the following phone numbers:\
Test incoming audio: **10 000**\
Test two-way audio: **10 005**

#### **4. Technical information**

**Which voice codec is used?**\
The sipgate softphone uses **G.711** (60-100 kbit/s).

**Are the signals transmitted over an encrypted connection?**\
Yes, the signals are transmitted via **TLS** and voice via **SRTP** transmitted.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-macos-ein.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.