> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-macos-ein.md).

# How do I set up sipgate Softphone for macOS?

If the sipgate Softphone 1.17.1 cannot be started on the M3, you should also install the Rosetta emulator and start the softphone through it.

![sipgate-hilfecenter-sopftphoneanruf.png](/files/4d79d09673b7a4815698e5808e21a2cdf2d23ba1)

{% hint style="info" %}
**Note:** In general, we recommend our sipgate app for Windows, MacOS and Linux, which provides you with a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No further updates will be provided.
{% endhint %}

#### **1. Installation**

**Requirement: 64-bit / arm64-bit (from OS X 12.x / 13.x)**

Then open the installation file in the **Finder** and drag it to **Applications**. Click on **Authenticate** and enter the **user name** and the **password** of the **administrator** . Start the sipgate Softphone via Programs in the Finder.

If the sipgate Softphone 1.17.1 cannot be started on the M3, you should also install the Rosetta emulator and start the softphone through it.

#### **2. Login**

Start the sipgate Softphone and click on **log in in the browser**. Enter your user name and password on the sipgate login page. If **pop-ups** are blocked in your browser, a form with a **login code**now appears. Copy this and enter it in the form in the Sipgate softphone. Then click log in. If pop-ups are not blocked in your browser, a window appears in which you confirm that the softphone may be opened.

#### **3. Functions and settings**

**Make calls**\
You can either copy the phone number from a text file using the key combination **CMD + C** and paste it with **CMD + V** or enter it manually using the keyboard. The number may contain spaces, hyphens and plus signs as well as round brackets.

**Accepting and rejecting calls**\
To accept calls, click in the softphone menu on the **green handset**. **push notifications** can be accepted or rejected. Push notifications must be enabled for this. If the push notification does not contain buttons to accept or reject, hints in push notifications must be enabled via **System Settings open ➔ click Notifications ➔ select sipgate Softphone ➔ change from Banner to Alerts** Bluetooth keyboards and Bluetooth headsets are not supported.

{% hint style="warning" %}
**Important:** Before you continue reading: Have you already assigned phone numbers and created devices? If not, you cannot yet set up routing. However, the appropriate help center article will help you set up your account.
{% endhint %}

**Pick up a call from a landline (pickup)**\
If you want to answer an incoming call on a landline phone in your softphone, press **\*9** **+ extension of the corresponding landline** and then press the **green handset**in the softphone.

**Call transfer**\
You can transfer a call by accepting the incoming call, then **\*3** tap and enter the desired destination number and confirm with **# confirm**. Alternatively, the transfer can be done by **press transfer key ➔ enter destination number ➔ transfer key** pressing.

**Cancel transfer**\
You can cancel call forwarding with **\*8** cancel. You will then be routed back to the original call.

**Set up a three-way conference**\
First select the first desired phone number. Then click on **Transfer** and select the second desired phone number. Using the **3-way conference** button, you can connect the two calls together. You leave the conference by simply hanging up.

**Conferences with more than three people**\
If you want to talk to more than three people at the same time, you can set up a [conference room](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) via your softphone or an **external conference room** book.

**Set up desktop notifications**\
Click the **gear icon**, at the bottom of the softphone, to get to the settings. Here, switch the **push notifications** in.

{% hint style="warning" %}
**Important:** If you use multiple monitors at the same time, the push notifications are only shown on **monitor 1** .
{% endhint %}

**Click2Dial for tel:**\
When you click on a phone number, you will be asked whether sipgate may call. After opening the link, the call is placed. If you use **Chrome** as your browser, click the "Sipgate" button to start the call. In Safari, a popup window opens at this point, asking whether the call should be allowed. Press **Allow call**to confirm this.

**Change audio device during the call**\
Go to microphone/audio settings in the menu and set these to **default** change. Then change the audio device via **Operating system ➔ Settings ➔ Sound ➔ Output/Microphone**.

**Set separate audio output for ringing**\
Click Audio settings at the bottom of the softphone. Then activate **another device** **for ringtone** and select the desired device for audio output.

You can test audio playback using the following phone numbers:\
Test incoming audio: **10 000**\
Test two-way audio: **10 005**

#### **4. Technical information**

**Which voice codec is used?**\
The sipgate Softphone uses **G.711** (60-100 kbit/s).

**Are the signals transmitted over an encrypted connection?**\
Yes, the signals are transmitted via **TLS** and voice via **SRTP** transmitted.


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