How do I set up sipgate Softphone for macOS?
Set up sipgate Softphone on macOS – installation, Rosetta note for Apple Silicon, and configuration.
If the sipgate Softphone 1.17.1 cannot be started on the M3, you should additionally install the Rosetta emulator and start the softphone through it.
Note: In general, for Windows, MacOS, and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No more updates will be provided.
1. Installation
Requirement: 64-bit / arm64-bit (from OS X 12.x / 13.x)
Then open the installation file in Finder and drag it to Applications. Click on Authenticate and enter the user name and the password of the administrator into the form. Start the sipgate Softphone via Applications in Finder.
If the sipgate Softphone 1.17.1 cannot be started on the M3, you should additionally install the Rosetta emulator and start the softphone through it.
2. Login
Start the sipgate Softphone and click on log in via browser. Enter your user name and password on the sipgate login page. If pop-ups are blocked in your browser, a form with a login codewill now appear. Copy it and enter it into the form in the Sipgate softphone. Then click Log in. If you have not blocked pop-ups in your browser, a window will appear asking you to confirm that the softphone may be opened.
3. Functions and settings
Make calls You can either copy the phone number from a text file with the key combination CMD + C and paste it with CMD + V or enter it manually using the keyboard. The number can contain spaces, minus and plus signs as well as round brackets.
Accepting and rejecting calls To accept calls, click the green handsetin the softphone menu. Alternatively, the call can be accepted or rejected via push notifications . Push notifications must be enabled for this. If the push notification does not contain buttons to accept or reject, hints in push notifications must be enabled via Open System Settings ➔ click Notifications ➔ select sipgate Softphone ➔ change from Banner to Alerts . Bluetooth keyboards and Bluetooth headsets are not supported.
Important: Before you continue: Have you already assigned phone numbers and created devices? If not, you cannot yet set up routing. However, the appropriate help center article will help you set up your account.
Pick up a call from a landline connection (pickup) If you want to answer an incoming call on a landline phone in your softphone, press *9 + extension of the corresponding landline connection and then press the green receiverin the softphone.
Forward call You can forward a call by accepting the incoming call, then tapping *3 and entering the desired destination number and confirming with #. Alternatively, forwarding can be done by press transfer key ➔ enter destination number ➔ transfer key press.
Cancel forwarding You can cancel call forwarding with *8 . You will then be redirected back to the original call.
Set up a three-way conference First select the first desired phone number. Then click on Transfer and select the second desired phone number. Using the 3-way conference button, you can connect the two calls. You leave the conference by simply hanging up.
Conferences with more than three people If you want to talk to more than three people at the same time, you can set up a conference room via your softphone or an external conference room book.
Set up desktop notifications Click the gear iconat the bottom of the softphone to go to the settings. Turn the push notifications .
Important: If you use several monitors at the same time, the push notifications are only shown on Monitor 1 .
Click2Dial for tel: When you click on a phone number, you will be asked whether sipgate is allowed to call. After opening the link, the call is made. If you use Chrome as your browser, click the "Sipgate" button to start the call. In Safari, a pop-up window appears asking whether the call should be allowed. Press Allow callto confirm this.
Change audio device during the call Go to microphone/audio settings in the menu and set them to default . Then change the audio device via Operating system ➔ Settings ➔ Sound ➔ Output/Mic.
Set separate audio output for ringing Click Audio settings at the bottom of the softphone. Then activate additional device for ringtone and select the desired device for audio output.
You can test audio playback using the following phone numbers: Test incoming audio: 10 000 Test two-way audio: 10 005
4. Technical information
Which speech codec is used? The sipgate Softphone uses G.711 (60-100 kbit/s).
Are the signals transmitted over an encrypted connection? Yes, the signals are transmitted over TLS and voice over SRTP transmitted.
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