How do I set up sipgate Softphone for macOS?

Set up sipgate Softphone on macOS - installation, Rosetta note for Apple Silicon, and configuration.

Note: As a general rule, for Windows, MacOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone has been discontinued. No further updates will be provided.

If the sipgate Softphone 1.17.1 does not start on the M3, you should also install the Rosetta emulator and start the Softphone through it.

sipgate-help-center-softphone-call.png

Note: As a general rule, for Windows, MacOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No further updates will be provided.

1. Installation

Requirement: 64-bit / arm64-bit (from OS X 12.x / 13.x)

Then open the installation file in Finder and drag it to Applications. Click on Authenticate and enter the username and the password of the administrator . Start the sipgate Softphone via Applications in Finder.

If the sipgate Softphone 1.17.1 does not start on the M3, you should also install the Rosetta emulator and start the Softphone through it.

2. Login

Start the sipgate Softphone and click on log in via browser. Enter your username and password on the sipgate login page. If pop-ups are blocked in your browser, a screen with a login codewill now appear. Copy this and enter it into the screen in the Sipgate Softphone. Then click Log in. If you have not blocked pop-ups in your browser, a window will appear asking you to confirm that the Softphone may be opened.

3. Functions and settings

Making calls You can either copy the phone number from a text file using the key combination CMD + C and paste it with CMD + V or enter it manually using the keyboard. The number may contain spaces, minus and plus signs, as well as parentheses.

Accepting and rejecting calls To accept calls, click the green handset. Alternatively, the call can be accepted or rejected via push notifications . Push notifications must be enabled for this. If the push notification does not contain buttons to accept or reject, banners in push notifications must be enabled via System Settings ➔ click Notifications ➔ select sipgate Softphone ➔ change from Banner to Alerts Bluetooth keyboards and Bluetooth headsets are not supported.

Important: Before you continue: Have you already assigned phone numbers and created devices? If not, you cannot yet configure routing. However, the appropriate help center article will help you set up your account.

Picking up a call from a landline (Pickup) If you want to answer an incoming call on a landline in your Softphone, press *9 + extension of the corresponding landline and then press the green handsetin the Softphone.

Forwarding a call You can forward a call by accepting the incoming call, then *3 tap and enter the desired destination number and confirm with #. Alternatively, forwarding can be done by press transfer key ➔ enter destination number ➔ press transfer key .

Cancel forwarding You can cancel the call forwarding with *8 . You will then be redirected back to the original call.

Setting up a three-way conference First select the first desired phone number. Then click on Transfer and select the second desired phone number. Using the 3-way conference button, you can connect the two calls together. You leave the conference by simply hanging up.

Conferences with more than three people If you want to talk to more than three people at the same time, you can set up a conference room via your Softphone or book an external conference room .

Set up desktop notifications Click the gear iconat the bottom of the Softphone to go to the settings. Turn on push notifications here.

Important: If you use multiple monitors at the same time, push notifications are only shown on Monitor 1 .

Click2Dial for tel: When you click on a phone number, you will be asked whether sipgate is allowed to call. The call is made after opening the link. If you use Chrome as your browser, click the "Sipgate" button to start the call. In Safari, a popup window opens at that point asking whether the call should be allowed. Press Allow callto confirm it.

Change audio device during a call Go to microphone/audio settings in the menu and set them to default . Then change the audio device via Operating system ➔ Settings ➔ Sound ➔ Output/Microphone.

Set up separate audio output for ringing Click Audio settings at the bottom of the Softphone. Then activate Additional device for ringtone and select the desired device for audio output.

You can test audio playback using the following phone numbers: Test incoming audio: 10 000 Test two-way audio: 10 005

4. Technical information

Which voice codec is used? The sipgate Softphone uses G.711 (60-100 kbit/s).

Are the signals transmitted over an encrypted connection? Yes, the signals are transmitted via TLS and voice via SRTP .