> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-sipgate-softphone-fuer-linux-ein.md).

# How do I set up sipgate Softphone for Linux?

{% hint style="info" %}
**Note:** In general, for Windows, macOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate Softphone will be discontinued shortly. No further updates will be provided.
{% endhint %}

The sipgate Softphone for Linux lacks 64-bit support. This means that x86 processors and ARM processors do not work.

![sipgate-hilfecenter-sopftphoneanruf.png](/files/4d79d09673b7a4815698e5808e21a2cdf2d23ba1)

The following steps are required to use the sipgate Softphone properly:

#### 1. Installation

On Linux, **no** installation of the sipgate Softphone. You can only run the Softphone as an **application** run it. To do this, go to **Open Properties ➔ Permissions ➔ Execute** and check **Execute file as program**. To start the sipgate Softphone, double-click the icon of the sipgate Softphone app. \\

**Ubuntu 22.04/23.04:** App does not start or only shows "Send error".\
**Cause 22.04/23.04**: "AppImages require FUSE to run."\
**Solution:** enter the following command in the terminal: sudo apt install libfuse2\
AppImage ➔ right-click ➔ Permissions: "[Run file as program](https://github.com/pinekenstein/zendesk-import/blob/main/cloud-telefonanlage/.gitbook/assets/DateiAlsAnwendungAusfuehren.png)" check. \\

#### 2. Login

Log in in the browser. When your browser opens, log in with your **sipgate username and password** to sign in. You will now be asked whether app.sipgate.com may open an application. Click **open**. If no **popup blocker** is active, the Softphone will be logged in automatically. You will see the input mask for the phone number. If you have activated a popup blocker, you will be redirected to a website on which a **login code** is displayed. Copy this code and paste it into the app. Then click **log in**.

#### 3. Functions and settings

**Make calls**

Copy the phone number with **CTRL + C** and paste it with **CTRL + V** in. Then start the call. Alternatively, you can enter the phone number manually. The phone numbers may contain spaces, hyphens, plus signs and parentheses.

**Accept / reject calls**

Open the Softphone and press on the **green handset** to accept a call or on the red handset to reject a call. Alternatively, you can use **Tab** to move through the buttons and confirm with Enter. Bluetooth headset buttons are not supported.

**Call pickup**

If you want to pick up a call from another extension, press on the keypad **\*9+extension** and then press the green handset.

**Transfer calls**

Accept the incoming call. Enter on the keypad **\*3+phone number** and then press the **# key.** Alternatively, press **transfer button**, enter the phone number and press the **transfer button**. If the connection to the transfer participant is established, you can end the call with the red button.

**Cancel transfer**

If you want to cancel the transfer, either press **Cancel transfer** or enter via the keypad **\*8** in.

**Three-way conference**

First call the first participant. Then add the next participant using the function **Transfer** to add the additional participant by dialing the desired phone number. Using the button **3-way conference** you can now connect the calls. You can leave the three-way conference by hanging up.

**Conferences with more than three participants**

If you want to start a conference with more than three participants, you can book a [conference room in the sipgate customer center](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) or use an external conference room.

**Recording calls**

If you want to record a call, click the button during the call **Recording**. For both participants, the announcement **Recording started** can be heard. You end the recording with another click on the button **Recording**. You can find the recording after the call ends in your **sipgate account** in your **event list**. For calls longer than 30 minutes, it may take a while before the recording is available in the account.

**Set up desktop notifications**

Click at the bottom of the customer center on **settings**. Turn on push notifications there. If you use multiple monitors, the notifications will only be shown on the first monitor.

**Set separate audio output for ringing**

Click the audio settings at the bottom of your Softphone. Enable **Additional device for ringtone** and select the desired device for audio output.

**Test phone numbers for audio tests**

Test number for incoming audio: **10 000**

Test number for two-way audio: **10 005**

**Voice codec**

The Softphone works with **G.711** ((60-100 kbit/s) and G.722 (160-200 kbit/s). This codec does not provide adaptive adjustment to low bandwidths if you are on the move and only have limited network coverage.

**Encryption**

Signaling is encrypted with TLS; voice encryption uses SRTP.

**Use Click2Dial via tel: URI**

Click2Dial via tel: / callto: must be created locally manually. To do this, a new file must first be created under **/home/$USER/.local/share/applications/sipgate-softphone.desktop** must be created.

**File contents:**

**\[Desktop Entry]**\
Name=sipgate-softphone\
Comment=sipgate softphone\
Exec=/home/$USER/bin/sipgate-softphone.AppImage %U\
Icon=/usr/share/icons/hicolor/128x128/apps/sipgate-softphone.png\
Terminal=false\
Type=Application\
Categories=Network;Application;\
Keywords=voip;sip;internet;sipgate\
Encoding=UTF-8\
MimeType=text/html;x-scheme-handler/tel;x-scheme-handler/callto;x-scheme-handler/softphone;x-scheme-handler/sip

**Switch audio device during a call**

If you want to switch your phone or audio device during the call, go in the Softphone to **Microphone/audio settings** and set there **default** there. Afterwards you must, in the operating system, via **Operating system ➔ Settings ➔ Sound ➔ Change output / microphone** select the audio device.

**Autostart**

Direct autostart is currently not possible under Linux. You can set up autostart [manually](https://wiki.ubuntuusers.de/Autostart/). Autostart works only until the next Softphone **Update**. Afterwards the path must be adjusted again.

**Automatic updates**

For the **versions** **1.9.x - 1.10.30** an automatic check for updates takes place every 60 minutes. From version 1.10.50, the system automatically checks for updates every 8 hours.

**Manual deactivation of updates**

Manual deactivation of updates is **not** recommended.


---

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