How do I set up sipgate Softphone for Linux?

Set up sipgate Softphone on Linux - download, installation, and configuration.

Note: In principle, we recommend our sipgate app for Windows, MacOS and Linux, which gives you access to a range of integrations. Support for sipgate Softphone has been discontinued. No more updates will be provided.

The sipgate softphone for Linux lacks 64-bit support. This means that x86 processors and ARM processors do not work.

sipgate-help-center-softphone-call.png

The following steps are required to use the sipgate softphone properly:

1. Installation

Under Linux, no installation of the sipgate softphone takes place. You can only run the softphone as an application To do this, go to Open Properties ➔ Access rights ➔ Run and tick Run file as a program. To start the sipgate softphone, double-click the icon of the sipgate Softphone app. \

Ubuntu 22.04/23.04: App does not start or only shows "Send error". Cause 22.04/23.04: "AppImages require FUSE to run." Solution: enter the following command in the terminal: sudo apt install libfuse2 AppImage ➔ right-click ➔ Permissions: "Run file as program" check. \

2. Login

Sign in in the browser. When your browser opens, log in with your sipgate username and password You will now be asked whether app.sipgate.com may open an application. Click open. If no pop-up blocker is active, the softphone will automatically log in. You will see the input screen for the phone number. If you have a pop-up blocker enabled, you will be redirected to a website where a login code is displayed. Copy this code and paste it into the app. Then click log in.

3. Functions and settings

Make calls

Copy the phone number with CTRL + C and paste it with CTRL + V it. Then start the call. Alternatively, you can enter the phone number manually. Phone numbers can contain spaces, hyphens, plus signs, and round brackets.

Accept / reject calls

Open the softphone and press the green handset to accept a call or the red handset to reject a call. Alternatively, you can use Tab to move through the buttons and confirm with Enter. Bluetooth headset buttons are not supported.

Call pick-up

If you want to pick up a call from another extension, press *9+extension and then press the green handset.

Transfer calls

Accept the incoming call. Enter *3+phone number and then press the # key. Alternatively, press the transfer button, enter the phone number and press the transfer button. If the connection to the transfer participant is established, you can end the call with the red button.

Cancel transfer

If you want to cancel the transfer, either press Cancel transfer or enter via the keypad *8 .

Three-way conference

First call the first participant. Then bring in the next participant with the function Transfer by dialing the desired phone number. Using the button 3-way conference you can now connect the calls. You can leave the three-way conference by hanging up.

Conferences with more than three participants

If you want to start a conference with more than three participants, you can book a conference room in the sipgate customer center or use an external conference room.

Recording calls

If you want to record a call, click the button during the call Recording. Recording started can be heard. You end the recording by clicking the button again Recording. You will find the recording after the call has ended in your sipgate account in your event list. For calls longer than 30 minutes, it may take a while for the recording to be available in the account.

Set up desktop notifications

Click on settings. Turn on push notifications there. If you use multiple monitors, notifications will only be displayed on the first monitor.

Set separate audio output for ringing

Click on the audio settings at the bottom in your softphone. Activate Additional device for ringtone and select the desired device for audio output.

Test numbers for audio tests

Test number for incoming audio: 10 000

Test number for two-way audio: 10 005

Voice codec

The softphone works with G.711 ((60-100 kbit/s) and G.722 (160-200 kbit/s). This codec does not offer adaptive adjustment to low bandwidth if you are mobile and have poor network coverage.

Encryption

Signals are encrypted with TLS; voice encryption runs via SRTP.

Use Click2Dial via tel: URI

click2dial via tel: / callto: must be created locally manually. For this, a new file must first be created under /home/$USER/.local/share/applications/sipgate-softphone.desktop created.

File contents:

[Desktop Entry] Name=sipgate-softphone Comment=sipgate softphone Exec=/home/$USER/bin/sipgate-softphone.AppImage %U Icon=/usr/share/icons/hicolor/128x128/apps/sipgate-softphone.png Terminal=false Type=Application Categories=Network;Application; Keywords=voip;sip;internet;sipgate Encoding=UTF-8 MimeType=text/html;x-scheme-handler/tel;x-scheme-handler/callto;x-scheme-handler/softphone;x-scheme-handler/sip

Switch audio device during a call

If you want to switch your phone or audio device during the call, go to Microphone/audio settings and set default . Then you must select the audio device in the operating system via Operating system ➔ Settings ➔ Sound ➔ Output / change microphone the audio device.

Autostart

A direct autostart is currently not possible under Linux. You can set up autostart manually. Autostart only works until the next softphone Update. Afterwards, the path must be adjusted again.

Automatic updates

For the versions 1.9.x - 1.10.30 an automatic check for updates takes place every 60 minutes. From version 1.10.50 onward, the system automatically checks for updates every 8 hours.

Manual disabling of updates

Manual disabling of updates is not recommended.