# How do I set up sipgate Softphone for Linux?

{% hint style="info" %}
**Note:** In general, for Windows, MacOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate softphone will be discontinued shortly. No more updates will be provided.
{% endhint %}

The sipgate Softphone for Linux lacks 64-bit support. This means that x86 processors and ARM processors do not work.

![sipgate-help-center-softphonecall.png](/files/4d79d09673b7a4815698e5808e21a2cdf2d23ba1)

The following steps are required to use the sipgate Softphone properly:

#### 1. Installation

On Linux, **no** installation of the sipgate Softphone takes place. You can only run the softphone as an **application** . To do this, go to **Open properties ➔ Permissions ➔ Execute** and tick the box for **Run file as program**. To start the sipgate Softphone, double-click the icon of the sipgate Softphone app. \\

**Ubuntu 22.04/23.04:** App does not start or only shows "Send error".\
**Cause 22.04/23.04**: "AppImages require FUSE to run."\
**Solution:** enter the following command in the terminal: sudo apt install libfuse2\
AppImage ➔ Right-click ➔ Permissions: "[Run file as program](https://github.com/pinekenstein/zendesk-import/blob/main/cloud-telefonanlage/.gitbook/assets/DateiAlsAnwendungAusfuehren.png)" check. \\

#### 2. Login

Log in in the browser. When your browser opens, log in with your **sipgate user name and password** . You will now be asked whether app.sipgate.com may open an application. Click on **open**. If no **pop-up blocker** is active, the softphone will be logged in automatically. You will see the input mask for the phone number. If you have activated a pop-up blocker, you will be redirected to a website where a **login code** is displayed. Copy this code and paste it into the app. Then click on **log in**.

#### 3. Functions and settings

**Make calls**

Copy the phone number with **CTRL + C** and paste it with **CTRL + V** . Then start the call. Alternatively, you can enter the phone number manually. Phone numbers may contain spaces, hyphens, plus signs and round brackets.

**Accept / reject calls**

Open the softphone and press the **green handset** to accept a call or the red handset to reject a call. Alternatively, you can use **Tab** to move through the buttons and confirm with Enter. Bluetooth headset buttons are not supported.

**Call pickup**

If you want to pick up a call from another extension, press **\*9+extension** on the keypad and then press the green handset.

**Transfer calls**

Accept the incoming call. Enter **\*3+phone number** on the keypad and then press the **# key.** Alternatively, press the **transfer button**, enter the phone number and press the **transfer button**. If the connection to the transfer participant is established, you can end the call with the red button.

**Cancel transfer**

If you want to cancel the transfer, either press **Cancel transfer** or enter via the keypad **\*8** .

**three-way conference**

First call the first participant. Then use the function **Transfer** to add the next participant by dialing the desired phone number. Using the **3-way conference** button, you can now connect the calls. You can leave the three-way conference by hanging up.

**Conferences with more than three participants**

If you want to start a conference with more than three participants, you can [book a conference room in the sipgate customer center](https://help.sipgate.de/hc/de/articles/4402326235409-So-funktionieren-Telefonkonferenzen-) or use an external conference room.

**Recording calls**

If you want to record a call, click the button during the call **Recording**. The announcement **Recording started** is heard by both participants. You end the recording by clicking the button again **Recording**. You can find the recording after the call has ended in your **sipgate account** in your **event list**. For calls longer than 30 minutes, it may take some time before the recording is available in the account.

**Set up desktop notifications**

Click on **settings**at the bottom of the customer center. Enable push notifications there. If you use multiple monitors, the notifications will only be shown on the first monitor.

**Set separate audio output for ringing**

In your softphone, click the audio settings at the bottom. Enable **Additional device for ringtone** and select the desired device for audio output.

**Test numbers for audio tests**

Test number for incoming audio: **10 000**

Test number for two-way audio: **10 005**

**Voice codec**

The softphone works with **G.711** ((60-100 kbit/s) and G.722 (160-200 kbit/s). This codec does not offer adaptive adjustment to low bandwidths if you are on the move and only limited network coverage is available.

**Encryption**

Signals are encrypted with TLS; voice encryption runs via SRTP.

**Use Click2Dial via tel: URI**

click2dial via tel: / callto: must be created locally manually. First, a new file must be created under **/home/$USER/.local/share/applications/sipgate-softphone.desktop** created.

**File contents:**

**\[Desktop Entry]**\
Name=sipgate-softphone\
Comment=sipgate softphone\
Exec=/home/$USER/bin/sipgate-softphone.AppImage %U\
Icon=/usr/share/icons/hicolor/128x128/apps/sipgate-softphone.png\
Terminal=false\
Type=Application\
Categories=Network;Application;\
Keywords=voip;sip;internet;sipgate\
Encoding=UTF-8\
MimeType=text/html;x-scheme-handler/tel;x-scheme-handler/callto;x-scheme-handler/softphone;x-scheme-handler/sip

**Switch audio device during a call**

If you want to change your phone or audio device during the call, go in the softphone to **Microphone/audio settings** and set **default** . Then you must select the audio device in the operating system via **Operating system ➔ Settings ➔ Sound ➔ Output / change microphone** .

**Autostart**

Direct autostart is currently not possible under Linux. You can set up autostart [manually](https://wiki.ubuntuusers.de/Autostart/). Autostart only works until the next softphone **Update**. After that, the path must be adjusted again.

**Automatic updates**

For the **versions** **1.9.x - 1.10.30** an automatic update check is performed every 60 minutes. From version 1.10.50 onwards, the system automatically checks for updates every 8 hours.

**Manual deactivation of updates**

A manual deactivation of updates is **not** recommended.


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