How do I set up sipgate Softphone for Linux?
Set up sipgate Softphone on Linux – download, installation, and configuration.
Note: In general, for Windows, MacOS and Linux we recommend our sipgate app, which gives you access to a range of integrations. Support for the sipgate softphone will be discontinued shortly. No more updates will be provided.
The sipgate Softphone for Linux lacks 64-bit support. This means that x86 processors and ARM processors do not work.
The following steps are required to use the sipgate Softphone properly:
1. Installation
On Linux, no installation of the sipgate Softphone takes place. You can only run the softphone as an application . To do this, go to Open properties ➔ Permissions ➔ Execute and tick the box for Run file as program. To start the sipgate Softphone, double-click the icon of the sipgate Softphone app. \
Ubuntu 22.04/23.04: App does not start or only shows "Send error". Cause 22.04/23.04: "AppImages require FUSE to run." Solution: enter the following command in the terminal: sudo apt install libfuse2 AppImage ➔ Right-click ➔ Permissions: "Run file as program" check. \
2. Login
Log in in the browser. When your browser opens, log in with your sipgate user name and password . You will now be asked whether app.sipgate.com may open an application. Click on open. If no pop-up blocker is active, the softphone will be logged in automatically. You will see the input mask for the phone number. If you have activated a pop-up blocker, you will be redirected to a website where a login code is displayed. Copy this code and paste it into the app. Then click on log in.
3. Functions and settings
Make calls
Copy the phone number with CTRL + C and paste it with CTRL + V . Then start the call. Alternatively, you can enter the phone number manually. Phone numbers may contain spaces, hyphens, plus signs and round brackets.
Accept / reject calls
Open the softphone and press the green handset to accept a call or the red handset to reject a call. Alternatively, you can use Tab to move through the buttons and confirm with Enter. Bluetooth headset buttons are not supported.
Call pickup
If you want to pick up a call from another extension, press *9+extension on the keypad and then press the green handset.
Transfer calls
Accept the incoming call. Enter *3+phone number on the keypad and then press the # key. Alternatively, press the transfer button, enter the phone number and press the transfer button. If the connection to the transfer participant is established, you can end the call with the red button.
Cancel transfer
If you want to cancel the transfer, either press Cancel transfer or enter via the keypad *8 .
three-way conference
First call the first participant. Then use the function Transfer to add the next participant by dialing the desired phone number. Using the 3-way conference button, you can now connect the calls. You can leave the three-way conference by hanging up.
Conferences with more than three participants
If you want to start a conference with more than three participants, you can book a conference room in the sipgate customer center or use an external conference room.
Recording calls
If you want to record a call, click the button during the call Recording. The announcement Recording started is heard by both participants. You end the recording by clicking the button again Recording. You can find the recording after the call has ended in your sipgate account in your event list. For calls longer than 30 minutes, it may take some time before the recording is available in the account.
Set up desktop notifications
Click on settingsat the bottom of the customer center. Enable push notifications there. If you use multiple monitors, the notifications will only be shown on the first monitor.
Set separate audio output for ringing
In your softphone, click the audio settings at the bottom. Enable Additional device for ringtone and select the desired device for audio output.
Test numbers for audio tests
Test number for incoming audio: 10 000
Test number for two-way audio: 10 005
Voice codec
The softphone works with G.711 ((60-100 kbit/s) and G.722 (160-200 kbit/s). This codec does not offer adaptive adjustment to low bandwidths if you are on the move and only limited network coverage is available.
Encryption
Signals are encrypted with TLS; voice encryption runs via SRTP.
Use Click2Dial via tel: URI
click2dial via tel: / callto: must be created locally manually. First, a new file must be created under /home/$USER/.local/share/applications/sipgate-softphone.desktop created.
File contents:
[Desktop Entry] Name=sipgate-softphone Comment=sipgate softphone Exec=/home/$USER/bin/sipgate-softphone.AppImage %U Icon=/usr/share/icons/hicolor/128x128/apps/sipgate-softphone.png Terminal=false Type=Application Categories=Network;Application; Keywords=voip;sip;internet;sipgate Encoding=UTF-8 MimeType=text/html;x-scheme-handler/tel;x-scheme-handler/callto;x-scheme-handler/softphone;x-scheme-handler/sip
Switch audio device during a call
If you want to change your phone or audio device during the call, go in the softphone to Microphone/audio settings and set default . Then you must select the audio device in the operating system via Operating system ➔ Settings ➔ Sound ➔ Output / change microphone .
Autostart
Direct autostart is currently not possible under Linux. You can set up autostart manually. Autostart only works until the next softphone Update. After that, the path must be adjusted again.
Automatic updates
For the versions 1.9.x - 1.10.30 an automatic update check is performed every 60 minutes. From version 1.10.50 onwards, the system automatically checks for updates every 8 hours.
Manual deactivation of updates
A manual deactivation of updates is not recommended.
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