> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-richte-ich-autoprovisionierung-ein.md).
# How do I set up auto-provisioning?
{% hint style="warning" %}
**Important: The content in the screenshots may differ slightly in your account, but corresponds to the same functions and information. Applies to sipgate accounts on sipgate classic.**
{% endhint %}
Auto-provisioning, or remote setup, enables quick and easy configuration of Snom D phones. To configure them, you need the MAC addresses of the phones. To use auto-provisioning, you must book a sipgate business plan.
{% hint style="warning" %}
**Important:** Auto-provisioning is only for the **DXXX-Snom**-devices with firmware update **from version 10.x** available.
{% endhint %}
First log in as admin. Then go to the **account management** and then click in the navigation menu on **Plug & Play**.\
\\
To add a device, click on **Add**.
In the pop-up window, enter the phone's MAC address and the names of the users whose phones are to be configured.
{% hint style="warning" %}
**Important**: You can find the MAC address on the packaging or on the underside of the phone. Alternatively, the MAC address is also shown on the display under the menu item **System information** .
{% endhint %}
If you connect the phone now, it will download the configuration file within a few minutes and be ready for use. If needed, you can manually adjust the configuration file in the XML editor. If you want to assign the phone to another person, click the gear icon in the top right and reassign the device.
#### **Errors and solutions**
Error: After creating a MAC address, the window closes; no phone is created
**Error**: After creating a MAC address, the window closes; no phone is created.\
**Analysis 1**: press F12 in the browser ➔ open Console and create MAC address
* "Failed to load resource: the server responded with a status of 500 (Internal Server Error)
**Cause 1.1:** The MAC address is already stored in the same account\
**Solution 1.1:** check the phone in the list of MAC addresses and adjust settings or delete phone\
**Cause 1.2:** The MAC address is already stored in another sipgate account\
**Solution 1.2.1:** log in to the other sipgate team X account, under **Plug & Play** delete the MAC address, log out from X, log in to your own sipgate team account Y and under **Plug & Play** re-add the MAC address 00041xxx.\
**Solution 1.2.2:** contact sipgate Support to delete the MAC address 00041xxx\
**Cause 1.3:** the phone may have been bought via classifieds and is still registered with another telephone provider\
**Solution 1.3:** report the MAC address 00041xxx to sipgate Support, Support can then ask SNOM Support to centrally delete the MAC address 00041xxx, the user receives confirmation and can then in the sipgate account under **Plug & Play** save the MAC address 00041xxx
Error: 503 (Service Unavailable) when creating a MAC address
**Analysis 2**: press F12 in the browser and open the Console to create a MAC address
* It says: 503 (Service Unavailable)
**Cause 2.1:** There is a [outage](https://status.sipgate.de/) present\
**Solution 2.1:** wait until the outage has been resolved\
**Cause 2.2:** general outage when creating MAC addresses for SRAPs\
**Solution 2.2:** Report MAC address + error to sipgate Support
---
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