How do I set up auto-provisioning?

Set up auto-provisioning in sipgate – automatically configure and manage IP phones.

Important: The contents in the screenshots may differ slightly in your account, but correspond to the same functions and information. Applies to sipgate accounts on sipgate classic.

Auto-provisioning or remote setup enables quick and easy configuration of Snom D phones. To configure them, you need the MAC addresses of the phones. To use auto-provisioning, you need to book a sipgate business plan.

Important: Auto-provisioning is only available for the DXXX-Snomdevices with firmware update from version 10.x available.

First log in as admin. Then go to the account management and then click on Plug & Play. \

To add a device, click on Add.

In the window that appears, enter the MAC address of the phone and the names of the users whose phones are to be configured.

Important: You can find the MAC address on the packaging or on the underside of the phone. Alternatively, the MAC address is also on the display under the menu item System information retrievable.

If you connect the phone now, it will load the configuration file within a few minutes and will be ready for use. If needed, you can manually adjust the configuration file in the XML editor. If you want to assign the phone to another person, click the gear icon at the top right and reassign the device.

Errors and solutions

Error: After creating a MAC address, the window closes, no phone is created

Error: After creating a MAC address, the window closes, no phone is created. Analysis 1: press F12 in the browser ➔ open Console and create MAC address

• "Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Cause 1.1: The MAC address is already stored in the same account Solution 1.1: check the phone in the list of MAC addresses and adjust the settings or delete the phone Cause 1.2: The MAC address is already stored in another sipgate account Solution 1.2.1: log into the other sipgate team X account, under Plug & Play delete the MAC address, log out of X, log into your own sipgate team account Y and under Plug & Play store the MAC address 00041xxx again. Solution 1.2.2: contact sipgate Support to delete the MAC address 00041xxx Cause 1.3: the phone may have been bought via classifieds and is still stored with another phone provider Solution 1.3: report the MAC address 00041xxx to sipgate Support; Support can then ask SNOM Support to centrally delete the MAC address 00041xxx, the user will receive confirmation and can then in the sipgate account under Plug & Play store the MAC address 00041xxx

Error: 503 (Service Unavailable) when creating a MAC address

Analysis 2: press F12 in the browser and open the Console to create a MAC address

• https://api.sipgate.com/v2/phoneprovisioning It appears: 503 (Service Unavailable)

Cause 2.1: There is a fault present Solution 2.1: wait until the fault has been resolved Cause 2.2: general fault when creating MAC addresses for SRAPs Solution 2.2: Report the MAC address + error to sipgate Support