How do I set up autoprovisioning?
Set up autoprovisioning in sipgate – automatically configure and manage IP phones.
Important: The content in the screenshots may differ slightly in your account, but it corresponds to the same functions and information. Applies to sipgate accounts on sipgate classic.
Auto provisioning or remote setup enables quick and easy configuration of Snom D phones. To configure them, you need the MAC addresses of the phones. To use auto provisioning, booking a sipgate business plan is required.
Important: Auto provisioning is only available for DXXX-Snom-devices with firmware update from version 10.x .
First, log in as admin. Then go to account management and then click in the navigation menu on Plug & Play.
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To add a device, click on Add.
In the pop-up window, enter the MAC address of the phone and the name of the users whose phones are to be configured.
Important: You can find the MAC address on the packaging or on the underside of the phone. Alternatively, the MAC address is also shown on the display under the menu item system information .
If you connect the phone now, it will load the configuration file within a few minutes and be ready for use. If needed, you can manually adjust the configuration file in the XML editor. If you want to assign the phone to another person, click the gear icon in the top right and reassign the device.
Errors and solutions
Error: After entering a MAC address, the window closes and no phone is created
Error: After entering a MAC address, the window closes and no phone is created. Analysis 1: press F12 in the browser ➔ open the console and create a MAC address
"Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Cause 1.1: The MAC address is already stored in the same account Solution 1.1: check the phone in the list of MAC addresses and adjust the settings or delete the phone Cause 1.2: The MAC address is already stored in another sipgate account Solution 1.2.1: log in to the other sipgate team X account, under Plug & Play delete the MAC address, log out of X, log in to your own sipgate team account Y and under Plug & Play store the MAC address 00041xxx again. Solution 1.2.2: contact sipgate Support to delete the MAC address 00041xxx Cause 1.3: the phone may have been bought via classifieds and is still stored with another phone provider Solution 1.3: report the MAC address 00041xxx to sipgate Support; Support can then ask SNOM Support to delete the MAC address 00041xxx centrally, the user will receive confirmation and can then in the sipgate account under Plug & Play store the MAC address 00041xxx
Error: 503 (Service Unavailable) when creating a MAC address
Analysis 2: press F12 in the browser and open the console to create a MAC address
https://api.sipgate.com/v2/phoneprovisioning It appears: 503 (Service Unavailable)
Cause 2.1: There is a outage present Solution 2.1: wait until the outage has been resolved Cause 2.2: general issue when creating a MAC address for SRAPs Solution 2.2: Report MAC address + error to sipgate Support
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