> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/wie-lade-ich-die-individuelle-wartemusik-bei-anruf-halten-hoch.md).

# How do I upload the custom hold music for call holding?

You have the option to customize the default hold music that is played while a call is on hold. This feature allows callers to recognize that their call is being kept on hold, for example during a transfer.

As an admin, go to account management and select Phone system ➔ Customization from the left menu.

Under **Hold call** click the gear icon next to **Hold music**.

![](/files/08f997f3c05eee3d3bd23d4ac4174ad8088d1980)

At this point, you can upload your own audio file in \*.mp3 format (up to 10 MB).

![](/files/254002bbec3ee507d207e2fcbc88e528f02a7f17)


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