How can I block call destinations?

Block call destinations in sipgate – as an admin, block expensive international numbers or specific phone numbers.

Whether expensive destinations abroad or specific phone numbers – as an admin you have the option to call destinations block for yourself and your employees. To edit the call blocks, go in account administration to the menu item user. This takes you to the overview of your users. Now select the team member for whom you want to block call destinations. On the left-hand side, click on Permissions and you will be taken to the call blocks.

With a click on the respective toggle, you can now set up and manage the call blocks. Using the toggles, you choose which type of connections you want to block : international and special numbers, chargeable destinations, expensive destinations abroad, and mobile destinations with roaming outside the EU. After setup, it can take up to 15 minutes before the new settings take effect.

International and special numbers

If you as admin block these call destinations, users cannot call special numbers such as 01801, 01802, 01803, 01804, 01805, 01806, 01888, 0700, and 0800. In addition, all international connections are blocked. You can find the prices for these outgoing calls in our price list.

Important: It is generally not possibleto call the following special numbers from the sipgate network: 0137, 0138, 01212, 01807, 0185, 0181, 0188, 0900, and 118xx. So these call destinations do not need to be blocked separately.

Chargeable destinations

If chargeable destinations are blocked, users can only make internal calls and calls within an existing flat rate (Germany flat rate, mobile flat rate).

Expensive call destinations abroad

For newly created users, expensive international call destinations are blocked automatically. If blocked call destinations are still dialed, the following announcement is played: "Hello, for security reasons some destinations abroad are blocked for your sipgate account. You will shortly receive a link through which you can re-enable the blocked destinations." At the same time, you as admin will receive an email notification.

Since the list of blocked destinations is constantly updated, we cannot provide a complete list of the countries included. In general, these are countries that have previously stood out at sipgate as expensive call destinations.

In general, the countries of the EU, the USA, and China not are among the expensive call destinations.

Roaming outside the EU (mobile)

Incoming and outgoing calls with a sipgate SIM card in non-EU countries are blockedfor users because roaming charges apply.