# What are the keyboard shortcuts in sipgate?

During a call, you can use keyboard shortcuts to use the following functions:

#### **Hold call**

You can with **\*3** without entering a phone number, put a call on hold. In this case, you return to the call with the **\* key** again.

#### **Initiate transfer (transfer/forward a call): \* 3 phone number #**

With a transfer, you can transfer the caller to another participant. Type **\* 3** as well as the desired destination number and confirm with **#**. You will first be connected to the selected participant. As soon as you hang up, the caller will be transferred. With **\* 8** you can cancel the transfer. You will then be connected back to the caller.

{% hint style="warning" %}
**Important:** Only after a transfer via \*3 do you have the following options:
{% endhint %}

#### **Toggle (switch between the existing connections): \* 4**

If you want to inform the caller that they are now being forwarded, type **\* 4**. As soon as you hang up, the caller will be transferred.

#### **Start three-way conference:** **\*5**

If you want to connect yourself and the two participants into a conference, type **\*5** and the conference will be started.

#### **Call recordings: \* 6**

Type **\* 6** and the recording will start. All call participants will hear the announcement "Recording started". Type again **\* 6** and the recording will be stopped. All call participants will hear the announcement "Recording stopped".

You can then find the recording in your event list. On the website, you can listen to it or download it as an MP3 file. Alternatively, you can also listen to recordings by phone. Multiple recordings per call are possible.

#### **Disconnect call**: **\* 8**

Type **\* 8** to disconnect the current call.

#### **Pick up (pickup) a call \*9**

If you want to answer a call from another phone on your phone, press \*9 and then the extension of the line from which you want to answer the call.

{% hint style="warning" %}
**Important:**\
\&#xNAN;**\*9** cannot unfortunately be used on a mobile phone for picking up calls.
{% endhint %}

For all connections to input systems (such as bank voice computers) that require inputs with a prefixed \*, please execute the commands with \*\* instead (e.g. \* \* 6).

#### **Special settings**

**Yealink/Fanvil**: To configure the transfer key on a Yealink phone, open your phone's web settings and go to Functions ➔ **General information** and set **Replace Tran DTMF** on **Enabled** and **Send Tran DTMF** on **\*3**.


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