What are the keyboard shortcuts in sipgate?

Keyboard shortcuts during a sipgate call - hold, transfer, toggle, and more.

During a call, you can use keyboard shortcuts to access the following functions:

Hold Call

You can with *3 hold a call without entering a phone number. In this case, you return to the call with the key # again to the call.

Initiate transfer (connect/forward the call): * 3 phone number #

With a transfer, you can connect the caller to another participant. Type * 3 as well as the desired destination number and confirm with #. You will first be connected to the selected participant. As soon as you hang up, the caller will be connected. With * 8 you can cancel the transfer. You will then be connected to the caller again.

Important: Only after a transfer via *3 do you have the following options:

Consultation hold (switch between existing connections): * 4

If you want to inform the caller that they are now being forwarded, type * 4. As soon as you hang up, the caller will be connected.

Start three-way conference: *5

If you want to connect yourself and the two participants into a conference, type *5 and the conference will be started.

Call recordings: * 6

Type * 6 and the recording will start. All call participants will hear the announcement "Recording started". Type again * 6 and the recording will be stopped. All call participants will hear the announcement "Recording stopped".

You can then find the recording in your event list. On the website, you can listen to it or download it as an MP3 file. Alternatively, you can also listen to recordings by phone. Multiple recordings per call are possible.

Disconnect: * 8

Type * 8 to disconnect the current call.

Picking up a call (pickup) *9

If you want to answer a call from another phone on your phone, press *9 and then the extension of the line from which you want to answer the call.

Important: &#xNAN;*9 for picking up calls cannot unfortunately be used on a mobile phone.

For all connections to input systems (such as bank voice computers) that require entries with a preceding *, please execute the commands with ** (e.g., * * 6).

Special settings

Yealink/Fanvil: To configure the transfer key of a Yealink phone, open the web settings of your phone and go to Functions ➔ General information and set Replace transfer DTMF to Enabled and Send Tran DTMF to *3.