> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-sind-die-tastenkuerzel-bei-sipgate.md).

# What are the keyboard shortcuts in sipgate?

During a call, you can use keyboard shortcuts to use the following functions:

#### **Hold call**

You can use **\*3** to hold a call without entering a phone number. In this case, you return with the **key #** back to the call.

#### **Initiate transfer (put through/transfer call): \* 3 phone number #**

With a transfer you can connect the caller to another participant. Type **\* 3** as well as the desired destination number and confirm with **#**. You will first be connected with the selected participant. As soon as you hang up, the caller will be transferred. With **\* 8** you can cancel the transfer. You will then be reconnected with the caller.

{% hint style="warning" %}
**Important:** Only after a transfer via \*3 do you have the following options:
{% endhint %}

#### **Call switching (switching between existing connections): \* 4**

If you want to inform the caller that they are now being forwarded, type **\* 4**. As soon as you hang up, the caller will be transferred.

#### **Start three-way conference:** **\*5**

If you want to connect yourself and the two participants into a conference, type **\*5** and the conference will start.

#### **Call recordings: \* 6**

Type **\* 6** and the recording will start. All call participants hear the announcement "Recording started". Type again **\* 6** and the recording will be stopped. All call participants hear the announcement "Recording stopped".

You can then find the recording in your event list. On the website, you can listen to it or download it as an mp3 file. Alternatively, you can also listen to recordings by phone. Multiple recordings per call are possible.

#### **Disconnect call**: **\* 8**

Type **\* 8** to disconnect the current connection.

#### **Picking up (Pickup) a phone call \*9**

If you want to answer a call from another phone on your phone, press \*9 and then the extension of the line from which you want to answer the call.

{% hint style="warning" %}
**Important:**\
\&#xNAN;**\*9** to pick up calls cannot unfortunately be used on a mobile phone.
{% endhint %}

For all connections to input systems (such as bank voice computers) that require input with a preceding \*, please execute the commands with \*\* (e.g. \* \* 6).

#### **Special settings**

**Yealink/Fanvil**: To configure the transfer key of a Yealink phone, open the web settings of your phone and go to Functions ➔ **General information** and set **Replace Tran DTMF** on **Enabled** and **Send Tran DTMF** on **\*3**.


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