What is presence indication?
The sipgate presence indicator shows your colleagues' availability status in real time.
The presence indicator shows the current status of your colleagues — for example available or in a call. This lets you see at a glance who is reachable.
Under My telephony you will find the presence indicator there. It shows which users are available. If someone is in a call, the tile with the internal extension number turns red.
The presence indicator is integrated into the sipgate app. You can see your colleagues’ status in several places:
under Contacts in the sidebar in the Team tab and in the respective contact details
in the Channel under the Availability tab
in the personal channel under the Favorites tab — here you can build your own availability display with favorite team contacts
in the Omnibar, which opens when you click Start call in the sidebar and search for a team contact
Which statuses are there?
The presence indicator distinguishes between two types of status: Global status and Channel status.
Global statuses — apply to you as a person, regardless of the channel, and are shown on the avatar:
Available: You are ready to accept calls
In a call: You are currently on the phone
In after-call work: You are in the configured after-call work time
Do not disturb: You have set yourself to "Do not disturb" and are not reachable for incoming calls
Offline: None of your devices or apps is connected
Unavailable: You are logged out of your personal channel
Channel statuses — apply only to a specific channel:
Logged in: You are logged into the channel and can accept calls there
Logged out: You are logged out of the channel
How is the status displayed?
The status is shown by a colored indicator on the avatar and a label underneath. If someone is logged out of a channel, the avatar is grayed out and marked with the label "Logged out".
What affects the status?
Your global status is updated automatically:
You start a call: status changes to In a call
You end a call: You can switch to In after-call work
You log out of all channels: status becomes Offline
You log out of your personal channel: status becomes Unavailable
You can also change your status manually, for example to Do not disturb if you want to work without interruptions.
The personal channel
Every user has a personal channel. This is mainly used for internal one-to-one calling. Your availability in this channel is especially important:
Logged in to the personal channel + global status Available: You appear as Available (green).
Logged out of the personal channel: You appear as Unavailable, even if you are logged into other channels.
When am I available?
You are considered Available when all of the following conditions are met:
You are logged into your personal channel
Your global status is not In a call, In after-call work, Do not disturb, or Offline
Special case: Available in channel
If you are logged into a shared channel but logged out of your personal channel, your colleagues will see the status "Available in channel" in the respective channel. This means: you can accept calls in this specific channel, but you cannot be reached via your personal channel.
Set status note
What is the status note?
The status note is a short text that other users of the same account can see in the desktop app. It does not affect whether you are reachable in your personal channel or a shared channel.
How to set the status note
Open the sipgate Desktop App
Click the profile picture in the top left
Enter your text — up to 20 characters
Confirm the entry
Your status note is immediately visible to your team: in the Omnibar, on the contact in the sidebar, and in the availability overview.
Remove status note
Open your profile picture menu and click delete.
Who can use the status note?
All users of the sipgate Desktop App — regardless of plan. The status note is currently only available in the Desktop App, not in the mobile app or in sipgate Web
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