# What is the presence display? The presence display shows the current status of your colleagues – for example **available** or **in a call**. This lets you see at a glance who is reachable. {% tabs %} {% tab title="sipgate classic" %} Under **My Telephony** you can find the presence display. It shows which users are available. If someone is in a call, the tile with the internal extension turns red. {% hint style="info" %} Important: All users must have an internal extension. {% endhint %} {% endtab %} {% tab title="sipgate neo" %} The presence display is integrated into the sipgate app. You can see the status of your colleagues in several places: * under Contacts in the sidebar in the Team tab and in the respective contact detail * in the channel under the Availability tab * in the personal channel under the Favorites tab – here you can put together your own availability display with favorite team contacts * in the Omnibar, which opens when you click Start call in the sidebar and search for a team contact **Which statuses are there?** The presence display distinguishes between two types of status: global status and channel status. **Global statuses – apply to you as a person, regardless of the channel, and are shown on the avatar:** * Available: You are ready to accept calls * In a call: You are currently on the phone * After-call work: You are in the configured after-call work time * Do not disturb: You have set yourself to "Do not disturb" and cannot be reached by incoming calls * Offline: None of your devices or apps is connected * Unavailable: You are logged out of your personal channel **Channel statuses – only apply to a specific channel:** * Logged in: You are logged into the channel and can accept calls there * Logged out: You are logged out of the channel ![HC-Image-sipgate-app-presence-status-overview-DE-min.png](/files/ef20b81a0027675b6aefb0a53f26218248f7ed59) **How is the status displayed?** The status is shown by a colored indicator on the avatar and a label below it. If someone is logged out of a channel, the avatar is greyed out and marked with the label "Logged out". ![HC-Image-sipgate-app-presence-status-Channel-status-DE-min(1).png](/files/43082c171239c9efe3130550f1e79254855dc84f) **What affects the status?** Your global status is updated automatically: * You start a call: status changes to In a call * You end a call: you can switch to After-call work * You log out of all channels: status becomes Offline * You log out of your personal channel: status becomes Unavailable You can also change your status manually, for example to Do not disturb if you want to work without distractions. **The personal channel** Every user has a personal channel. This is mainly used for internal 1-to-1 calling. Your availability in this channel is especially important: * Logged into the personal channel + global status Available: you appear as Available (green). * Logged out of the personal channel: you appear as Unavailable, even if you are logged into other channels. {% hint style="info" %} Important: If you are logged out of your personal channel, your colleagues cannot reach you directly via internal calling. You will then only be reachable via channels in which you are logged in. {% endhint %} **When am I available?** You are considered Available if all of the following conditions are met: * You are logged into your personal channel * Your global status is not In a call, After-call work, Do not disturb or Offline **Special case: Available in the channel** If you are logged into a shared channel but logged out of your personal channel, your colleagues will see the status "Available in channel" in the corresponding channel. This means: you can accept calls in this specific channel, but are not reachable via your personal channel. ![HC-Image-sipgate-app-presence-status-in-Channel-available-DE-min.png](/files/7fcec172bfe1a0d2945060a68445b562f448697e) **Set status note** **What is the status note?** The status note is a short text that other users of the same account can see in the desktop app. It has no effect on whether you can be reached in your personal channel or a shared channel. **How to set the status note** 1. Open the sipgate Desktop App 2. Click the profile picture in the top left 3. Enter your text – maximum 20 characters 4. Confirm the entry Your status note is immediately visible to your team: in the Omnibar, on the contact in the sidebar, and in the availability overview. **Remove status note** Open your profile picture menu and click **delete**. **Who can use the status note?** All users of the sipgate Desktop App – regardless of plan. The status note is currently only available in the Desktop App, not in the mobile app or in sipgate web {% endtab %} {% endtabs %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/telefonie/was-ist-die-praesenzanzeige.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.