For the complete documentation index, see llms.txt. This page is also available as Markdown.

What do the telephony and error codes mean?

Overview of sipgate telephony error codes (401, 403, 486, etc.) with explanations and solution tips.

The following error codes occur most frequently:

401 Incorrect credentials

The ID (SIP ID) or password (SIP password) is incorrect.

404 Unknown number

The number does not exist, is not assigned to a line, or is not configured in the callee's device/phone system.

486 Busy

The remote party reports that the subscriber is busy.

487 Hung up

The usual signal when the remote party hangs up.

Other commonly transmitted codes:

100 Trying

An attempt is being made to connect the call. This code is part of the normal call setup process.

180 Ringing signal

The ringing is signaled by the callee's device.

183 Call setup

The connection is currently being established. A ringing tone or announcement may be heard.

200 OK

The call was answered, or the device has registered with the server.

301 Permanently forwarded

A permanent forwarding to another destination is set up.

302 Temporarily forwarded

A temporary call forwarding is set up on the callee's phone.

400 Invalid request

The request contains incorrect parameters. This usually means that you entered data into the wrong field in the telephone configuration.

403 Not allowed

The subscriber is not authorized to place this call.

407 Proxy authentication required

For outgoing calls, the phone must authenticate itself to the server.

408 No response (Request Timeout)

Usually occurs when your router or firewall forwards data packets to the phone only partially or not at all.

480 Temporarily unavailable

This is received, for example, when the called party has activated DND/Do Not Disturb.

481 Call does not exist

Rarely occurs, usually when a status message has not reached its destination.

482 Loop routing detected

Circular routing often created by forwarding (A ➔ B ➔ A).

488 Invalid call attempt

Occurs when the codec used by the device, the encryption, or transmission method (e.g. video) is not supported.

500 Server error

General server error.

502 Wrong gateway

The gateway (server) in the SIP request is incorrect.

503 Service unavailable

The server's SIP service is temporarily unavailable.

603 Rejected

The remote party rejected the call. This can happen manually or automatically.

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