> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-verschiedene-szenarien-im-sipgate-ai-agents-einrichten.md).

# How can I set up different scenarios in sipgate AI Agents?

With sipgate AI Agents, you can have frequently asked questions about your company answered automatically by AI. However, you can also use sipgate Agents to capture appointment bookings or callback requests on specific topics as well as to automatically record customer concerns. For this, the function serves **Playbooks**, with which you can store different workflows for different requests.

To set up a new playbook, go to the menu item in the overview **Playbooks**. Here you have the option of recording various scenarios for different customer requests. For example, if the customer has questions about their invoice, you can give sipgate AI Agents the task of asking for the customer number and the invoice number. In the event of a technical fault, the agent can ask for a precise description of the fault. If you want the option of contacting the caller, you can request the collection of a phone number or email address. The agent repeats the customer's details and then sends a summary by email to the admin's stored email address.

The playbooks can also be used when the sipgate AI Agent has no answer to a question. Here, both a callback number and an email address can be recorded, under which the caller can be reached. The collected data can be forwarded to any email address for further processing.


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# Agent Instructions
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