> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-verschiedene-szenarien-im-sipgate-ai-agents-einrichten.md). # How can I set up different scenarios in sipgate AI Agents? With sipgate AI Agents, you can have frequently asked questions about your company answered automatically by AI. However, you can also use sipgate Agents to collect appointment bookings or callback requests on specific topics, as well as to automatically record customer concerns. This is what the function is for **Playbooks**, which lets you store different workflows for different requests. To set up a new playbook, go to the menu item in the overview **Playbooks**. Here you have the option to record various scenarios for different customer requests. If the customer, for example, has questions about their invoice, you can assign sipgate AI Agents the task of asking for the customer number as well as the invoice number. In the event of a technical issue, the agent can ask for a detailed description of the issue. If you want the option to contact the caller, you can ask to collect a phone number or email address. The agent repeats the customer's details and then sends a summary by email to the admin's stored email address. The playbooks can also be used when the sipgate AI Agent has no answer to a question. In this case, both a callback number and an email address can be collected, via which the caller can be reached. The collected data can be forwarded to any email address for further processing. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-kann-ich-verschiedene-szenarien-im-sipgate-ai-agents-einrichten.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.