> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-integriere-ich-sipgate-ai-agents-in-mein-routing.md). # How do I integrate sipgate sona into my routing? Integrate sipgate sona into your call routing – step-by-step instructions. #### With a sipgate account To be able to use sipgate sona, you must integrate it into a routing. To do this, log in to your sipgate account and edit your personal routing or the routing of a channel there. Please note that you must first link your AI Agent with a **own phone number** link it. If you do not have an available phone number, please book a block of 3 phone numbers and then select one of the booked numbers. Set up a forwarding to a specific destination in the desired routing. For the destination of this forwarding, tap **AI Agents.** Confirm the forwarding to the agent. Then specify when this routing should be activated, for example outside your regular opening hours. After saving, calls will be forwarded to the respective agent for the previously defined period. Alternatively, you can also integrate your agent into a holiday routing or an absence routing. #### Without a sipgate account If you use sipgate sona without a full sipgate account, you will receive limited access to sipgate. From there, you can set up your sipgate AI Agent. To use the sipgate AI Agent, booking a phone number is also required. Please note that we need a valid payment method from you in order to charge the incurred call charges or your selected plan. You can enter and, if necessary, update your billing details under the menu item **Account ➔ Administration ➔ Payment** and update them if necessary. Then enter the phone number you received from us for your sipgate AI Agent into your routing. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/wie-integriere-ich-sipgate-ai-agents-in-mein-routing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.