How do I integrate sipgate sona into my routing?

Integrate sipgate sona into your call routing – step-by-step instructions.

With a sipgate account

To be able to use sipgate sona, you must integrate it into a routing. To do this, log in to your sipgate account and edit your personal routing or the routing of a channel there. Please note that you must first link your AI Agent with a own phone number link it. If you do not have an available phone number, please book a block of 3 phone numbers and then select one of the booked numbers. Set up a forwarding to a specific destination in the desired routing. For the destination of this forwarding, tap AI Agents. Confirm the forwarding to the agent. Then specify when this routing should be activated, for example outside your regular opening hours. After saving, calls will be forwarded to the respective agent for the previously defined period. Alternatively, you can also integrate your agent into a holiday routing or an absence routing.

Without a sipgate account

If you use sipgate sona without a full sipgate account, you will receive limited access to sipgate. From there, you can set up your sipgate AI Agent.

To use the sipgate AI Agent, booking a phone number is also required.

Please note that we need a valid payment method from you in order to charge the incurred call charges or your selected plan. You can enter and, if necessary, update your billing details under the menu item Account ➔ Administration ➔ Payment and update them if necessary. Then enter the phone number you received from us for your sipgate AI Agent into your routing.