View statistics and analyses for sipgate AI Agents – call volume, call duration, and success rates.
This article explains how to use the analytics in the logged-in area of sipgate AI Agents. You will learn how to retrieve key figures for a selected time period in the dashboard and analyze individual data for individual conversations. Relevance: This lets you identify the number of incoming calls, usage duration, and topics of your conversations and specifically evaluate the front desk setup.
If you use sipgate AI Agents, you can as an admin in the logged-in area under Products ➔ Analysis apply several statistics to evaluate the usage of your sipgate AI Agents. This gives you an overview of the incoming calls and the usage duration of your sipgate AI Agents.
In call volume you can see for the selected period:
the accepted calls per day
the forwarded calls per day
the forwarding rate
the total call time per day
the average call time per day
In the Call data you can view each conversation in detail and thus have the opportunity to analyze the topics of the respective conversations here:
If you have created different playbooks for your AI Agents, you can under Content view the statistical distribution of the executed playbooks as well as a ranking of the most frequently executed playbooks.
Admins can also view the transcripts of individual calls in order to evaluate further details of the respective conversations.
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