Which statistics can I evaluate for sipgate sona?

View statistics and analyses for sipgate sona – call volume, call duration, and success rates.

This article explains how to use analytics in the logged-in area of sipgate sona. You will learn how to retrieve key figures for a period in the dashboard and analyze individual data for specific calls. Relevance: This helps you see the number of incoming calls, duration of use, and topics of your calls and can specifically evaluate the front desk setup.

If you use sipgate sona, you can as admin in the logged-in area under Products ➔ Analytics apply several statistics to evaluate the usage of your sipgate AI Agent. This gives you an overview of incoming calls and the usage duration of your sipgate AI Agent.

In call volume you can see for the selected period:

• the answered calls per day

• the forwarded calls per day

• the forwarding rate

• the total talk time per day

• the average talk time per day

In the call data you can view each call in detail and thus have the opportunity to analyze the topics of the respective calls here:

If you have created different playbooks for your AI agents, you can under Content see the statistical distribution of the playbooks used as well as a ranking of the most frequently used playbooks.

Admins can also view the transcriptions of individual calls in order to evaluate further details of the respective conversations.