# What is sipgate AI Flow?

With sipgate AI Flow, external AI agents or voice bots can be integrated into the sipgate account.

**Who is AI Flow suitable for?**

In principle, AI Flow is **suitable for all customers who** want to connect their own voice bot to their sipgate line.

How does sipgate AI Flow work?

sipgate AI Flow can be set up and configured via the logged-in area. Customers also need an application that can accept HTTP requests or WebSocket connections and can read and write JSON.

Further information about AI Flow can be found in the [documentation](https://sipgate.github.io/sipgate-ai-flow-api/) as well as in the [SDK](https://www.npmjs.com/package/@sipgate/ai-flow-sdk) here.

**How does sipgate AI Flow differ from sipgate AI Agents?**

sipgate AI Flow and sipgate AI Agents both aim to communicate with customers using language models, capture customer conversations, and process them automatically. While sipgate AI Agents are configured entirely via the sipgate interface, sipgate AI Flow can connect external bot systems to the sipgate infrastructure.

The biggest difference is the customizability and the associated effort. Frontdesk (now AI Agents) is easy and quick to set up, even for non-experts. Flow, on the other hand, is much more complex and requires a fair amount of background knowledge to use. In return, sipgate AI Flow can be used to cover more use cases than sipgate AI Agents, which only cover a limited, predefined area of application.

**What does sipgate AI Flow cost?**

| **basic fee**        | €9.95 (currently not yet charged) |
| -------------------- | --------------------------------- |
| **Per-minute price** | 9 cents/minute                    |
| **Free minutes**     | 200 min / one-time                |

The price includes all telephone costs incurred as well as the processing of speech-to-text and text-to-speech, regardless of the language model used.

**How do I set up sipgate AI Flow?**

Before you can use sipgate AI Flow, you first need to have the functions unlocked. To do so, contact sipgate customer support at **<aiflow@sipgate.de>**. You can then easily set up and edit sipgate AI Flow via the menu in the logged-in area. To do this, go to the tile on the home page **AI Flow.** There you will find all the important settings.

**Further information about sipgate AI Flow**


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