> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/was-ist-sipgate-ai-flow.md).

# What is sipgate Flow?

sipgate Flow: integrate external AI agents or voice bots into your sipgate account.

With sipgate Flow, external AI agents or voice bots can be integrated into the sipgate account.

**Who is sipgate Flow suitable for?**

In principle, sipgate Flow is **suitable for all customers who** want to connect their own voice bot with their sipgate line.

How does sipgate Flow work?

sipgate Flow can be set up and configured via the logged-in area. Customers also need an application that can receive HTTP requests or WebSocket connections and read and write JSON.

More information about sipgate Flow can be found in the [docs](https://sipgate.github.io/sipgate-ai-flow-api/) as well as in the [SDK](https://www.npmjs.com/package/@sipgate/ai-flow-sdk) made available.

**How does sipgate Flow differ from sipgate AI Agents?**

Both sipgate Flow and sipgate AI Agents aim to communicate with customers using language models, capture customer conversations, and process them automatically. While sipgate AI Agents are configured entirely through the sipgate interface, sipgate Flow can connect external bot systems to the sipgate infrastructure.

The biggest difference is the individual customization and the associated effort. AI Agents are easy and quick to set up, even for laypeople. sipgate Flow, on the other hand, is much more complex and requires quite a bit of background knowledge to use. In return, sipgate Flow can cover more use cases than sipgate AI Agents, which only cover a limited, predefined area of use.

**What does sipgate Flow cost?**

| **base fee**         | €9.95 (is currently not yet charged) |
| -------------------- | ------------------------------------ |
| **Per-minute price** | 9 cents/minute                       |
| **Free minutes**     | 200 min / one-time                   |

The price includes all telephone costs incurred as well as speech-to-text and text-to-speech processing, regardless of the language model used.

**How do I set up sipgate Flow?**

Before you can use sipgate Flow, you must first have the functions unlocked. To do this, contact sipgate customer support at **<aiflow@sipgate.de>**. You can then set up and edit sipgate Flow easily via the menu in the logged-in area. To do this, go to the tile **sipgate Flow.** There you will find all the important settings.


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