> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/was-ist-sipgate-ai-flow.md).

# What is sipgate Flow?

With sipgate Flow, external AI agents or voice bots can be integrated into the sipgate account.

**Who is sipgate Flow suitable for?**

In principle, sipgate Flow is **suitable for all customers who** want to connect their own voice bot to their sipgate line.

How does sipgate Flow work?

sipgate Flow can be set up and configured via the logged-in area. Customers also need an application that can receive HTTP requests or WebSocket connections and read and write JSON.

Further information about sipgate Flow can be found in the [documentation](https://sipgate.github.io/sipgate-ai-flow-api/) as well as in the [SDK](https://www.npmjs.com/package/@sipgate/ai-flow-sdk) stored.

**How does sipgate Flow differ from sipgate AI Agents?**

Both sipgate Flow and sipgate AI Agents aim to communicate with customers using language models, capture customer conversations, and process them automatically. While sipgate AI Agents are configured entirely through the sipgate interface, sipgate Flow can connect external bot systems to the sipgate infrastructure.

The biggest difference is the level of customization and the associated effort. AI Agents are quick and easy to set up, even for beginners. sipgate Flow, on the other hand, is much more complex and requires quite a bit of background knowledge to use. In return, sipgate Flow can cover more use cases than sipgate AI Agents, which only cover a limited, predefined use case.

**How much does sipgate Flow cost?**

| **basic fee**        | €9.95 (currently not yet charged) |
| -------------------- | --------------------------------- |
| **Per-minute price** | 9 cents/minute                    |
| **Free minutes**     | 200 min / one-time                |

The price includes all incurred telephony costs as well as the processing of speech-to-text and text-to-speech, regardless of the language model used.

**How do I set up sipgate Flow?**

Before you can use sipgate Flow, you must first have the functions activated. To do so, contact sipgate customer support at **<aiflow@sipgate.de>**. You can then easily set up and edit sipgate Flow via the menu in the logged-in area. To do so, go to the tile on the start page **sipgate Flow.** There you will find all the important settings.


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