sipgate sona - your phone assistant

sipgate sona: the AI phone assistant automatically answers common customer inquiries and relieves your team.

sipgate sona

The AI Agent is a virtual assistant that automatically answers your customers' common questions - around the clock, whenever you need it. Depending on call volume, various packages with free minutes are available to choose from, which can be flexibly adjusted. After the free minutes have been used up, the started minutes are billed according to the average per-minute price (package price divided by included maximum minutes) of the respective package.

Product	Type	Quantity (minutes)	Package price	Price per minute
Medium	Allowance	300	74,95€	0,25€
Large	Allowance	1000	199,95€	0,20€

Admins can complete the setup in the logged-in area via the menu item Products ➔ AI Agents. complete it. There, they are guided through a sign-up process that asks for all relevant data. They start with a 7-day trial period. After that, your AI Agent will automatically be transferred to the Free package transferred. In the help center you will find more information about the setup.

As an admin, you can in the logged-in area book the variant that suits you yourself. A change is possible at any time for the end of a month possible. To do so, go to the tile on the start page AI Agents. There you will see an overview. Via the button Book now you can select your desired variant here and complete the booking.

In addition, as an admin you can under the tile AI Agents add new users and manage notifications for the call summaries.

Can I use sipgate sona without a sipgate plan?

Yes, you can use sipgate sona even without the sipgate cloud phone system. Log in via sona.sipgate.de using your credentials. You will then receive access to the configuration page for your sipgate sona. There you can make the appropriate routing settings. All incoming messages will be sent to the email address stored with us. You can change this under Administration ➔ Call summaries manage.

You can see the phone number for your sipgate sona if you click the green button at the bottom left on the configuration page call and test now click.