> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md).
# sipgate AI Agents: Frequently asked questions and answers
Can I use multiple AI Agents?
Yes, you can use different versions of sipgate AI Agents in different routings. The advantage with us: Billing only starts when the assistant is actually used in telephony – so creating and maintaining the content is free of charge.
You can conveniently manage your different agents in the web app, assign users, and store email addresses for call summaries.
Which languages does the AI support?
At present, sipgate AI Agents reliably supports German-language conversations. Alternatively, sipgate AI Agents can be activated for English-language conversations.
Please note that both language models cannot run in parallel.
What is the difference between scenarios and frequently asked customer questions?
The section **“Frequently asked customer questions”** serves as an internal knowledge base for your agent. Admins store information here about the company, products, or services, which the agent accesses in real time during the conversation to answer questions directly.
In the section **“Scenarios”** can, however, be used to create structured conversation flows in which customer data is collected in a targeted way—for example for a callback or further processing. In addition to the general standard scenario “Other”, individual scenarios such as **“Appointment booking”** or **“Support request”** can be created here to cluster calls by topic and evaluate them in a targeted way.
What do I do if the AI doesn't know what to do next?
The scenarios can be used when the sipgate AI Agent does not have an answer to a question. Here, both a callback number and an email address can be collected, under which the caller can be reached. The collected data can be forwarded to any email address for further processing.
How does handover to humans work?
If sipgate AI Agents has no answer to a question, the question can be recorded together with a contact option (callback number, email address). The collected data can be forwarded to any email address for further processing. Furthermore, the agent can try to transfer the call to a specific phone number after a certain keyword mentioned by the caller. The phone number must be entered in the format **49xxx** entered.
Where can I find the call logs of sipgate AI Frontdesk?
**As a user with a sipgate account**
sipgate AI Agents automatically creates a summary for every recorded conversation. The reports created are then stored in the sipgate app. To view the reports, go to the sipgate app and click the button **AI Agents**. There, as an admin, you can see all open as well as all already processed reports. A report is marked as completed as soon as it has been clicked once. In the report, in addition to general information about the conversation content, you receive a short summary of the recorded conversation as well as a detailed transcript. You can create additional notes about the conversation and copy the conversation content into any word processing document.
**As a user without a sipgate account**
If you use sipgate AI Agents without a sipgate account, you will receive the call logs by email to the email address stored in the account.
Is there a trial period?
If you have not yet set up a sipgate AI Agent for your sipgate account, you will automatically start with a 7-day trial period. Within this trial period, you can use sipgate AI Agents in full. No additional costs will be incurred during this period.
When do I start paying and what do the minutes cost?
After the trial period ends, you pay the per-minute prices depending on your booked package:
| **Product** | **Type** | **Quantity (minutes)** | **Package price** | **Price per minute** |
| ----------- | -------- | ---------------------- | ----------------- | -------------------- |
| Medium | Quota | 300 | €74.95 | €0.25 |
| Large | Quota | 1000 | €199.95 | €0.20 |
How do I pay and what does prepaid payment mean?
**As a user with a sipgate account**
Billing is done via your existing sipgate credit. During the initial registration, you will be asked to store your bank or credit card details. Billing is always done in advance and is calculated on the basis of the costs already incurred.
**As a user without a sipgate account**\
In the logged-in area, under Account ➔ Administration ➔ Payment, store your payment details (bank account or credit card). Billing is carried out once at the end of a month in advance for the following month.
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.