# sipgate AI Agents: frequently asked questions and answers

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<summary>Can I use multiple AI Agents AIs?</summary>

Yes, you can use different versions of the sipgate AI Agents in different routings. The advantage with us: Billing only starts once the assistant is actually used in telephony – so creating and maintaining the content is free of charge.

You can conveniently manage your different Agents in the app web, assign users, and store email addresses for call summaries.

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<summary>What languages does the AI support?</summary>

At present, sipgate AI Agents reliably supports German-language conversations. Alternatively, sipgate AI Agents can be activated for English-language conversations.

Please note that both language models cannot run in parallel.

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<summary>What is the difference between scenarios and frequently asked customer questions?</summary>

The section **“Frequently asked customer questions”** serves as an internal knowledge base for your Agent. Here, admins store information about the company, products, or services that the Agent accesses in real time during the conversation in order to answer questions directly.

In the area **“Scenarios”** can, on the other hand, be used to create structured conversation flows in which customer data is collected in a targeted way – for example for a callback or further processing. In addition to the general standard scenario “Other,” individual scenarios such as, e.g. **“Appointment booking”** or **“Support request”** can be created in order to cluster calls by topic and evaluate them in a targeted manner.

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<summary>What do I do if the AI doesn't know what to do?</summary>

The scenarios can be used when the sipgate AI Agent does not have an answer to a question. Both a callback number and an email address can be recorded here, under which the caller can be reached. The recorded data can be forwarded to any email address for further processing.

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<summary>How does the handoff to humans work?</summary>

If sipgate AI Agents does not have an answer to a question, a question can be created asking for a contact option (callback number, email address). The recorded data can be forwarded to any email address for further processing. In addition, the Agent can try to forward the caller to a specific phone number after a certain keyword that the caller mentions. The phone number must be entered in the format **49xxx** .

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<summary>Where can I find the call logs of sipgate AI Frontdesk?</summary>

**As a user with a sipgate account**

sipgate AI Agents automatically creates a summary for every recorded call. The logs created are then stored in the sipgate app. To view the logs, go to the **AI Agents**. There you can see all open as well as all already processed logs as an admin. A log is marked as completed as soon as it has been clicked once. In the log, in addition to general information about the call content, you receive a brief summary of the recorded call as well as a detailed transcript. You can create additional notes about the call and copy the call content into any word-processing document.

**As a user without a sipgate account**

If you use sipgate AI Agents without a sipgate account, you will receive the call logs by email at the email address stored in the account.

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<summary>Is there a trial period?</summary>

If you have not yet set up a sipgate AI Agent for your sipgate account, you will automatically start with a 7-day trial period. During this trial period, you can use sipgate AI Agents in full. No additional costs are incurred during this period.

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<summary>From when do I pay and what do the minutes cost?</summary>

After the trial period ends, you pay the per-minute prices depending on your booked package:

| **Product** | **Type** | **Quantity (minutes)** | **Package price** | **Price per minute** |
| ----------- | -------- | ---------------------- | ----------------- | -------------------- |
| Medium      | Quota    | 300                    | €74.95            | €0.25                |
| Large       | Quota    | 1000                   | €199.95           | €0.20                |

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<summary>How do I pay and what does prepaid payment mean?</summary>

**As a user with a sipgate account**

Billing is done via your existing sipgate credit. When you first sign up, you will be asked to enter your bank or credit card details. Billing is always done in advance and is calculated on the basis of the costs determined so far.

**As a user without a sipgate account**\
Enter your payment details (bank account or credit card) in the logged-in area under Account ➔ Administration ➔ Payment. Billing takes place once at the end of a month in advance for the following month.

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