> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md). # sipgate sona: frequently asked questions and answers Frequently asked questions about sipgate sona – costs, routing, functionality, and use cases.
Can I use multiple AI Agents? Yes, you can use different versions of the sipgate AI Agent in different routings. The advantage with us: You are only billed once the assistant is actually used in telephony - so creating and maintaining the content is free of charge. You can conveniently manage your different agents in App-Web, assign users, and store email addresses for call summaries.
What languages does the AI support? At present, sipgate sona reliably supports German-language conversations. Alternatively, sipgate sona can be activated for English-language conversations. Please note that both language models cannot run in parallel.
What is the difference between scenarios and frequently asked customer questions? The section **“Frequently asked customer questions”** serves as an internal knowledge base for your agent. Admins store information here about the company, products, or services that the agent draws on in real time during the conversation to answer questions directly. In the section **“Scenarios”** structured conversation flows can be created, by means of which customer data is collected in a targeted way — for example for a callback or for further processing. In addition to the general default scenario “Other”, individual scenarios such as **“Appointment booking”** or **“Support request”** can be created to cluster calls by topic and evaluate them specifically.
What do I do if the AI doesn't know how to continue? The scenarios can be used when the sipgate AI Agent has no answer to a question. Here, both a callback number and an email address can be collected, under which the caller can be reached. The data collected can be forwarded to any email address for further processing.
How does handoff to humans work? If sipgate sona has no answer to a question, the question can be set up with a contact option (callback number, email address). The data collected can be forwarded to any email address for further processing. Furthermore, the agent can try to transfer the caller to a specific phone number after a certain keyword the caller mentions. The phone number must be entered in the format **49xxx** entered.
Where can I find the call logs of sipgate AI Frontdesk? **As a user with a sipgate account** sipgate sona automatically creates a summary for every recorded call. The logs created are then saved in the sipgate app. To view the logs, go in the sipgate app to the button **AI Agents**. There, as an admin, you can see all open as well as all already processed logs. A log is marked as completed as soon as it has been clicked once. In the log, in addition to general information about the conversation content, you get a short summary of the recorded conversation as well as a detailed transcript. You can create additional notes about the conversation and copy the conversation content into any word processing document. **As a user without a sipgate account** If you use sipgate sona without a sipgate account, you will receive the call logs by email to the email address stored in the account.
Is there a trial period? If you have not yet stored a sipgate AI Agent for your sipgate account, you automatically start with a 7-day trial period. Within this trial period, you can use sipgate sona in full. No additional costs are incurred during this period.
From when do I pay and what do the minutes cost? After the trial period ends, you pay the per-minute prices depending on your booked package: | **Product** | **Type** | **Quantity (minutes)** | **Package price** | **Price per minute** | | ----------- | -------- | ---------------------- | ----------------- | -------------------- | | Medium | Quota | 300 | 74.95€ | 0.25€ | | Large | Quota | 1000 | 199.95€ | 0.20€ |
How do I pay and what does prepaid payment mean? **As a user with a sipgate account** Billing is done via your existing sipgate credit. When you first register, you will be asked to enter your bank or credit card details. Billing is always in advance and is calculated on the basis of the costs determined so far. **As a user without a sipgate account**\ Enter your payment details (bank account or credit card) in the logged-in area under Account ➔ Administration ➔ Payment. Billing takes place once at the end of a month in advance for the following month.
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/sipgate-ai-agents/sipgate-ai-agents-haeufige-fragen-und-antworten.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.