sipgate AI Agents: frequently asked questions and answers

Frequently asked questions about sipgate AI Agents - costs, routing, features, and use cases.

Can I use multiple AI agents?

Yes, you can use different versions of sipgate AI Agents in different routings. The advantage with us: you are only charged once the assistant is actually used in telephony - creating and maintaining the content is therefore free of charge.

You can conveniently manage your different agents in the web app, assign users, and store email addresses for the call summaries.

Which languages does the AI support?

At present, sipgate AI Agents reliably supports German-language conversations. Alternatively, sipgate AI Agents can be activated for English-language conversations.

Please note that both language models cannot run in parallel.

What is the difference between scenarios and frequent customer questions?

The section “Frequent customer questions” serves as an internal knowledge base for their agent. Here, admins store information about the company, products, or services, which the agent accesses in real time during the conversation in order to answer questions directly.

In the section “Scenarios” can, on the other hand, be used to create structured conversation flows in which customer data is collected in a targeted way - for example for a callback or further processing. In addition to the general standard scenario “Other”, you can create custom scenarios here such as, for example, “Appointment booking” or “Support inquiry” to cluster calls thematically and evaluate them in a targeted way.

What do I do if the AI doesn't know the answer?

The scenarios can be used when the sipgate AI Agent has no answer to a question. Here, both a callback number and an email address can be recorded, under which the caller can be reached. The recorded data can be forwarded to any email address for further processing.

How does the handover to humans work?

If sipgate AI Agents has no answer to a question, the question can be set up after requesting a contact option (callback number, email address). The recorded data can be forwarded to any email address for further processing. Furthermore, the agent can try to forward the caller to a specific phone number after a certain keyword is mentioned. The phone number must be entered in the format 49xxx entered.

Where can I find the call logs of sipgate AI Frontdesk?

As a user with a sipgate account

sipgate AI Agents automatically creates a summary for each recorded conversation. The logs created are then stored in the sipgate app. To view the logs, go to the button in the sipgate app AI Agents. There you can see, as an admin, all open and all already processed logs. A log is marked as completed as soon as it has been clicked once. In the log, in addition to general information about the conversation content, you receive a brief summary of the recorded conversation as well as a detailed transcript. You can create additional notes about the conversation and copy the conversation content into any word-processing document.

As a user without a sipgate account

If you use sipgate AI Agents without a sipgate account, you will receive the call logs by email to the email address stored in the account.

Is there a trial period?

If you have not yet stored a sipgate AI Agent for your sipgate account, you automatically start with a 7-day trial period. Within this trial period you can use sipgate AI Agents in full. No additional costs are incurred during this period.

From when do I pay and what do the minutes cost?

After the trial period expires, you pay the per-minute prices depending on your booked package:

Product	Type	Quantity (minutes)	Package price	Price per minute
Medium	Allowance	300	74.95€	0.25€
Large	Allowance	1000	199.95€	0.20€

How do I pay and what does prepaid payment mean?

As a user with a sipgate account

Billing is done via your existing sipgate credit. When you first sign up, you will be asked to store your bank or credit card details. Billing is always done in advance and is calculated on the basis of the costs determined so far.

As a user without a sipgate account Store your payment details (bank account or credit card) in the logged-in area under Account ➔ Administration ➔ Payment. Billing is done once at the end of a month in advance for the following month.