Can I connect external tools to AI agents?

Connect external tools to sipgate sona via MCP server – this is how you expand your assistant’s functionality.

sipgate sona can access external services via MCP servers. This allows admins to connect external tools to an agent in order to provide additional information through them. MCP servers are managed as usual via the sipgate app admin. There, MCP servers can be added by URL and an optional token. The tools provided by an MCP server are available wherever playbooks are active — that is, for incoming calls with playbooks and for outbound agents. In a playbook, an admin simply defines a task that accesses the tools of the MCP server. The agent then automatically uses the tools of the MCP server to provide the caller with the requested data.