How do I manage my mobile data?

View and manage mobile data usage in sipgate – overview of data volume, usage, and bookings.

Under the menu item Mobile network all data relating to the mobile data usage is displayed:

• Overview of your mobile devices (smartphone, tablet, smartwatch, etc.)

• Remaining data volume

• Data usage in real time

This menu item is also the central place for managing data volume: here you can flexibly book new data volume, cancel it, and switch to a higher volume at any time.

How do I add a new mobile device?

In just a few clicks, you can under Mobile network equip new mobile devices such as smartphones, tablets, or smartwatches with an eSIM profile or a classic SIM card. Booked data volume is shared by all devices after the SIM is activated. Click at the top right on Add device and follow the steps.

As an administrator, can I manage users' mobile data?

Yes. Switch to the corresponding user at the top left and book under Mobile network data volume or add devices.

Can the data volume of all mobile devices be used in parallel?

It is possible to use the data volume on all user devices. The data volume on the user devices with the main SIM and the MultiSIM can be used as needed. This makes it possible to connect several mobile user devices to the internet at the same time. Booked data volume is shared by all mobile user devices.

Can all mobile devices make calls?

If the device in question has a telephony function technically (except Apple Watch), it can also be used for calls with any active SIM from sipgate.

Can mobile devices also make calls in parallel?

No, that is not possible. Parallel calls cannot be made with the mobile user devices.

Is a voice flat rate valid for all mobile devices?

If users have booked a voice flat rate for mobile services, it covers calls from all mobile devices.

What happens if I use up my data volume?

If you use up your data volume early during the current billing period, we will throttle the data rate to 64 kbit/s for the rest of the billing period.