For the complete documentation index, see llms.txt. This page is also available as Markdown.
How do I send and receive SMS with sipgate?
Send and receive SMS with sipgate - features and limitations of the SMS service.
Sending and receiving SMS via your sipgate SIM card works as usual. There are restrictions when receiving on local numbers: Depending on the network provider, SMS are sometimes delivered as voice messages or in text form. The period during which SMS are delivered to local numbers varies from network operator to network operator. Please note that some network operators have completely discontinued SMS reception on local numbers.
An SMS has a maximum length of 160 characters. If this is exceeded, it is split into several SMS and charged accordingly. However, if an SMS contains special characters, the total number of characters is reduced to 70 characters.
Important: If you have a Classic account and use a mobile number as a group number, no SMS can be sent to it.
Receiving SMS from the mobile network to sipgate local numbers is not possible.
Sending SMS from sipgate SIM cards is done via the following SMS Service Center (SMSC): +4915790109999. This is preconfigured on the sipgate SIM cards.
Our tip: You can also send SMS directly from your sipgate account in desktop view.
Send web SMS
As admin: Go to My Telephony ➔ Fax and SMS ➔ Send SMSAs user: Go to Fax and SMS ➔ Send SMS
sipgate help center SMS.jpg
Enter your recipient's phone number, write a message of up to 160 characters (up to 70 characters with special characters) and click on Send SMS.
If a user has set up multiple mobile devices, he/she can decide to which of these devices SMS should be delivered. For regulatory reasons, only one device can always receive the SMS delivered to a phone number. By default, it is the first device set up, but this can be changed easily.
Change SMS reception
Delivery to another device can be configured under the menu item Mobile network flexibly with one click via the device group settings (see image) of the SMS reception can be made.
sipgate-help-center-all-about1.png
SMS in the event list
As a user, you can set in the logged-in area that incoming SMS also appear in your event list. However, in order to be able to retrieve the incoming SMS, it is necessary that they have been delivered to a mobile end device. Only then will they also appear in the event list. This also applies when incoming SMS are read via sipgate.io.
Sipgate Neo: All received and sent SMS appear in the logged-in area under the menu item Fax and SMS.
