How do I send and receive SMS with sipgate?

Send and receive SMS with sipgate – functions and limitations of the SMS service.

Important: This feature is only available to customers on sipgate classic. On sipgate neo, the feature is integrated in a different form.

Sending and receiving SMS via your sipgate SIM card works as usual for you. There are restrictions when receiving on local numbers: depending on the network provider, SMS are delivered either as a voice message or in text form. The period during which SMS are delivered to local numbers varies from network operator to network operator. Please note that some network operators have completely discontinued SMS reception on local numbers.

An SMS has a maximum length of 160 characters. If this is exceeded, it is split into several SMS and billed accordingly. However, if an SMS contains special characters, the total number of characters is reduced to 70 characters.

Important: If you use a mobile number as a group number, no SMS can be sent to it.

Receiving SMS from the mobile network to sipgate local numbers is not possible.

Sending SMS from sipgate SIM cards takes place via the following SMS Service Center (SMSC): [phone]. This is preconfigured on the sipgate SIM cards.

Our tip: You can also send SMS directly from your sipgate account in the desktop view.

Send web SMS

As admin: Go to My Telephony ➔ Fax and SMS ➔ Send SMS As user: Go to Fax and SMS ➔ Send SMS

sipgate-help-center-SMS.jpg

Enter the phone number of your recipient, write a message with up to 160 characters (up to 70 characters with special characters) and click on Send SMS.

sipgate-help-center-all-about-sms.whatsapp_facetimeandco-no.1.jpg

SMS on multiple different devices (MultiSIM)

If a user has created several mobile devices, he/she can decide on which of these devices SMS should be delivered. For regulatory reasons, only one device can ever receive the SMS delivered to a phone number. By default, this is the first device created, but it can be changed without any problems.

Change SMS reception

Delivery to another device can be changed under the menu item Mobile network flexibly with one click via the settings of the device group (see image) of the SMS reception be made.

sipgate-help-center-allaboutsms.png

SMS in the event list

As a user, you can set in the logged-in area that incoming SMS also appear in your event list. However, in order to be able to access incoming SMS, it is necessary that they have been delivered to a mobile end device. Only then will they also appear in the event list. This also applies if incoming SMS are read via sipgate.io.