> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md). # How do I set up internet access on my mobile device? ## How do I set up internet access on my mobile device? Using the APN (Access Point Name), you can connect to your mobile data network from any location, including from abroad. We explain how it works here: **To browse on the go, you must first create the APN.** If you have problems installing your VoIP devices, you can find the suggested solutions in the article: [Troubleshooting](https://help.sipgate.de/hc/de/articles/4402636353041-Wie-konfiguriere-ich-meine-Endger%C3%A4te-f%C3%BCr-die-Nutzung-mit-sipgate#Android%20Softphones) {% hint style="info" %} Note: If you do not have access to the internet abroad via the automatically selected provider, you can manually select another available provider. {% endhint %} **Possible error message:** If you receive the error message that the mobile data network could not be activated (PDP authentication error), a data flat rate may not yet have been booked for the SIM card.\ In this case, book under **Account management → User → Select user → Mobile functions** a suitable flat rate by clicking the **gear icon** click. {% tabs %} {% tab title="iPhone" %} Navigate to **Settings ➔ Mobile ➔ Mobile data network.** Under **Mobile data** then enter: **APN**: sipgate **Username**: sipgate The remaining fields stay empty. {% hint style="warning" %} **Important:** If you insert a different SIM card in the meantime, you must repeat the process for the sipgate SIM card again. {% endhint %} {% endtab %} {% tab title="Android" %} Navigate to **Settings → Wireless & networks → Mobile networks / Mobile data → Access points → Menu button → New APN** Enter the following data now, if available: | **Setting** | **Value** | | ------------------------------------------------------- | ------------------------- | | Name | sipgate | | **APN** | sipgate | | Proxy | Not defined | | Port | Not defined | | Username | sipgate | | password | sipgate | | Server | Not defined | | MMSC | Not defined | | MMS proxy | Not defined | | MMS port | Not defined | | MMS protocol | Wap 2.0 | | MCC | 262 | | MNC | 03 | | Authentication type | CHAP | | **APN** Type | Not defined | | **APN** Protocol | IPv4 | | **APN**-roaming protocol | IPv4 | | Enable/disable APN | inactive | | Transmission type/carrier | not specified/not defined | | MVNO type/virtual mobile network operator | None/without | | MVNO value/value of the virtual mobile network operator | Not defined/not set | The remaining fields stay empty. If anything has already been entered there, please delete this entry. {% hint style="warning" %} **Important:** On some Android devices, the option **Data roaming** must also be enabled. Otherwise, data usage in the sipgate+ (o2) network is not possible. This will not incur any additional costs.\ You can find the option under **Settings → Wireless & networks → Mobile networks / Mobile data → Data roaming.** {% endhint %} {% endtab %} {% tab title="Windows Phone 8" %} Set up under **Settings → Mobile** a new **APN** set up.\\ **APN**: sipgate\ Username: sipgate\ Access point name: sipgate\ Username: sipgate\ Password: sipgate\\ **Save** Then save the settings. {% endtab %} {% tab title="Windows Phone 10" %} Profile name:sipgate\ APN: sipgate\ Username:sipgate\ Password:sipgate\ Authentication type: CHAP or Automatic\ IP type: IPv4 or IPv4v6\ Use this APN for LTE and replace the APN of my mobile operator: No, LTE is not supported\ Proxy server: leave blank\ Proxy port: leave blank\\ **Save** Then save the settings. {% endtab %} {% endtabs %} *** **Set up APN for the Fritz Box 6890 LTE:** 1\. Insert SIM card into Fritz Box See [AVM FAQ 6890 LTE](https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-6890-LTE/76_FRITZ-Box-fur-Internetzugang-uber-Mobilfunk-einrichten/) 2\. You should have booked a sipgate data plan 3\. Set up APN/LTE as follows (see screenshots) 3.1 Enable roaming: so that domestic roaming on O2/E-plus masts works (free of charge) 4\. Test: under **Internet ➔ LTE information ➔ Overview**you should see a successful connection **Internet->Access data->General** ![](/files/7c8c89e84e4140029229a32ac5978cbdd6a5e070) **Internet->Access data->Internet access 1/2** ![](/files/b93dcfac0037b907b847b1193ac1380a15934d20) **Internet->Access data->Internet access 2/2** ![](/files/fbb4c88eca92732691b568c7f0cac6ba8e7fc8da) **Internet->LTE information->Overview** ![](/files/4fb4a290dd725125b89f77d7697338abbacd1460) *** **USB sticks** The following USB sticks have been tested with sipgate and are compatible: BILDmobil Speedstick 3,6\ BILDmobil Speedstick 7,2\ Carstick LTE (000051409F)\ o.tel.o Surfstick\ RTL Surfstick\ TUI-Surfstick\ WebSessions USB stick\ wkw-Mobil Surfstick This list is not exhaustive and is updated regularly. If you know of any other devices, please send them to us. We will be happy to add them to the list. --- # Agent Instructions This documentation is published with GitBook. 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