How do I set up internet access on my mobile device?

Configure APN settings for sipgate mobile network to set up mobile internet access.

How do I set up internet access on my mobile device?

Using the APN (Access Point Name), you can connect to your mobile data network from any location, including from abroad. We explain how this works here:

To be able to browse on the move, you first need to create the APN.

If you have problems installing your VoIP devices, you can find the suggested solutions under the article: Troubleshooting

Note: If you do not have internet access abroad via the automatically selected provider, you can manually select another available provider.

Possible error message: If you receive the error message that the mobile data network could not be activated (error in PDP authentication), then a data flat rate may not yet have been booked for the SIM card. Book in this case under Account management → User → Select user → Mobile functions a suitable flat rate by clicking on the gear click.

iPhone

Navigate to Settings ➔ Mobile network ➔ Mobile data network. Under Mobile data then enter:

APN: sipgate

Username: sipgate

Leave the remaining fields empty.

Important: If you insert another SIM card in the meantime, you must repeat the process for the sipgate SIM card.

Android

Navigate to Settings → Wireless & networks → Mobile networks / Mobile data → Access points → Menu button → New APN

Enter the following data now, if offered:

Setting	Value
Name	sipgate
APN	sipgate
Proxy	Not defined
Port	Not defined
User name/Username	sipgate
Password	sipgate
Server	Not defined
MMSC	Not defined
MMS proxy	Not defined
MMS port	Not defined
MMS protocol	Wap 2.0
MCC	262
MNC	03
Authentication type	CHAP
APN Type	Not defined
APN Protocol	IPv4
APN-Roaming protocol	IPv4
Enable/disable APN	inactive
Transmission type/carrier	not specified/not defined
MVNO type/virtual mobile network operator	None/without
MVNO value/value of the virtual mobile network operator	Not defined/not set

Leave the remaining fields empty. If something is already entered there, please delete this entry.

Important: On some Android devices, the option Data roaming must also be enabled. Otherwise, data use in the sipgate+ (o2) network is not possible. This will not incur any additional costs. You can find the option under Settings → Wireless & networks → Mobile networks / Mobile data → Data roaming.

Windows Phone 8

Set up under Settings → Mobile network a new one APN set up.\

APN: sipgate Username: sipgate Access point name: sipgate Username: sipgate Password: sipgate\

Save then the settings.

Windows Phone 10

Profile name:sipgate APN: sipgate Username:sipgate Password:sipgate Authentication type: CHAP or Automatic IP type: IPv4 or IPv4v6 Use this APN for LTE and replace my mobile network operator's APN: No, LTE is not supported Proxy server: leave blank Proxy port: leave blank\

Save then the settings.

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Set up APN for the Fritz Box 6890 LTE:

1. Insert SIM card into Fritz Box See AVM FAQ 6890 LTE

2. You should have booked a sipgate data tariff

3. Set up APN/LTE as follows (see screenshots)

3.1 Enable roaming: so that roaming in Germany on O2/E-plus masts works (free of charge)

4. Test: under Internet ➔ LTE Information ➔ Overviewt should show a successful connection

Internet->Access data->General

Internet->Access data->Internet access 1/2

Internet->Access data->Internet access 2/2

Internet->LTE information->Overview

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USB sticks

The following USB sticks were tested with sipgate and are compatible:

BILDmobil Speedstick 3.6 BILDmobil Speedstick 7.2 Carstick LTE (000051409F) o.tel.o Surfstick RTL Surfstick TUI-Surfstick WebSessions USB stick wkw-Mobil Surfstick

This list is not exhaustive and is updated regularly. If you know of any other devices, feel free to send them to us. We will gladly add them to the list.