> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md). # How do I set up internet access on my mobile device? Configure APN settings for sipgate mobile services to set up mobile internet access. ## How do I set up internet access on my mobile device? With the APN (Access Point Name), you can connect to your mobile data network from any location, including abroad. We explain how this works here: **To be able to browse on the move, you must first create the APN.** If you have problems installing your VoIP devices, you will find suggestions for solutions under the article: [Troubleshooting](https://help.sipgate.de/hc/de/articles/4402636353041-Wie-konfiguriere-ich-meine-Endger%C3%A4te-f%C3%BCr-die-Nutzung-mit-sipgate#Android%20Softphones) {% hint style="info" %} Note: If you have no internet access abroad via the automatically selected provider, you can manually select another available provider. {% endhint %} **Possible error message:** If you receive the error message that the mobile data network could not be activated (error during PDP authentication), then a data flat rate may not yet have been booked for the SIM card.\ In this case, book under **Account management → User → select user → Mobile functions** a suitable flat rate by clicking on the **gear icon** click. {% tabs %} {% tab title="iPhone" %} Navigate to **Settings ➔ Cellular ➔ Mobile data network.** Under **Mobile data** then enter: **APN**: sipgate **Username**: sipgate The remaining fields stay empty. {% hint style="warning" %} **Important:** If you insert another SIM card in the meantime, you must repeat the process for the sipgate SIM card. {% endhint %} {% endtab %} {% tab title="Android" %} Navigate to **Settings → Wireless & networks → Mobile networks / Mobile data → Access points → Menu button → New APN** Now enter the following data, if offered: | **Setting** | **Value** | | ----------------------------------------------- | ------------------------- | | Name | sipgate | | **APN** | sipgate | | Proxy | Not defined | | Port | Not defined | | User name/username | sipgate | | password | sipgate | | Server | Not defined | | MMSC | Not defined | | MMS proxy | Not defined | | MMS port | Not defined | | MMS protocol | Wap 2.0 | | MCC | 262 | | MNC | 03 | | Authentication type | CHAP | | **APN** Type | Not defined | | **APN** Protocol | IPv4 | | **APN**-roaming protocol | IPv4 | | Enable/disable APN | inactive | | Transmission type/carrier | not specified/not defined | | MVNO type/virtual mobile operator | None/without | | MVNO value/value of the virtual mobile operator | Not defined/not set | The remaining fields stay empty. If something is already entered there, please delete this entry. {% hint style="warning" %} **Important:** On some Android devices, the option **Data roaming** must also be enabled. Otherwise, data usage in the sipgate+ (o2) network is not possible. This will not incur any additional costs.\ You will find the option under **Settings → Wireless & networks → Mobile networks / Mobile data → Data roaming.** {% endhint %} {% endtab %} {% tab title="Windows Phone 8" %} Set up under **Settings → Mobile** a new **APN** set up.\\ **APN**: sipgate\ Username: sipgate\ Access point name: sipgate\ Username: sipgate\ Password: sipgate\\ **Save** Then save the settings. {% endtab %} {% tab title="Windows Phone 10" %} Profile name:sipgate\ APN: sipgate\ Username:sipgate\ Password:sipgate\ Authentication type: CHAP or Automatic\ IP type: IPv4 or IPv4v6\ Use this APN for LTE and replace my mobile provider's APN: No, LTE is not supported\ Proxy server: leave blank\ Proxy port: leave blank\\ **Save** Then save the settings. {% endtab %} {% endtabs %} *** **Set up APN for the Fritz Box 6890 LTE:** 1\. Insert the SIM card into the Fritz Box See [AVM FAQ 6890 LTE](https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-6890-LTE/76_FRITZ-Box-fur-Internetzugang-uber-Mobilfunk-einrichten/) 2\. You should have booked a sipgate data tariff 3\. Set up APN/LTE as follows (see screenshots) 3.1 Enable roaming: so that roaming in Germany via O2/E-plus towers works (free of charge) 4\. Test: under **Internet ➔ LTE information ➔ Overview**t should show a successful connection **Internet->Access data->General** ![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-10c447fe05590c08257d12d4d5b39e1f6838e16a%2FFritzBox6890_01.png?alt=media) **Internet->Access data->Internet access 1/2** ![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-5eaf49c24e460c84c12d5718d404c01e79d624fa%2FFritzBox6890_02.png?alt=media) **Internet->Access data->Internet access 2/2** ![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c3dd533f333868a07e32effe77570234e160d22e%2FFritzBox6890_03.png?alt=media) **Internet->LTE information->Overview** ![](https://4045603198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fg0qj71PeONPljdPedXLf%2Fuploads%2Fgit-blob-c6be2c4837f4c2f713e64015f45971fb95cc573c%2FFritzBox6890_04.png?alt=media) *** **USB sticks** The following USB sticks have been tested with sipgate and are compatible: BILDmobil Speedstick 3.6\ BILDmobil Speedstick 7.2\ Carstick LTE (000051409F)\ o.tel.o Surfstick\ RTL Surfstick\ TUI Surfstick\ WebSessions USB stick\ wkw-Mobil Surfstick This list is not exhaustive and is updated regularly. If you know of any additional devices, please feel free to send them to us. We will be happy to add them to the list. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.