# How do I set up internet access on my mobile device? ## How do I set up internet access on my mobile device? Using the APN (Access Point Name), you can connect to your mobile data network from any location, including from abroad. We explain how this works here: **To be able to browse the internet on the move, you must first set up the APN.** If you have problems installing your VoIP devices, you will find suggestions for solutions under the article: [Troubleshooting](https://help.sipgate.de/hc/de/articles/4402636353041-Wie-konfiguriere-ich-meine-Endger%C3%A4te-f%C3%BCr-die-Nutzung-mit-sipgate#Android%20Softphones) {% hint style="info" %} Note: If you do not have access to the internet abroad via the automatically selected provider, you can manually select another available provider. {% endhint %} **Possible error message:** If you receive the error message that the mobile data network could not be activated (error in PDP authentication), then no data flat rate may yet have been booked for the SIM card. In this case, book a suitable flat rate under **Account management → User → Select user → Mobile functions** by clicking on the **gear icon** click. {% tabs %} {% tab title="iPhone" %} Navigate to **Settings ➔ Mobile ➔ Mobile data network.** Under **Mobile data** then enter: **APN**: sipgate **username**: sipgate Leave the remaining fields blank. {% hint style="warning" %} **Important:** If you insert another SIM card in the meantime, you must repeat the process for the sipgate SIM card. {% endhint %} {% endtab %} {% tab title="Android" %} Navigate to **Settings → Wireless & networks → Mobile networks / Mobile data → Access points → Menu button → New APN** Now enter the following data, if available: | **Setting** | **Value** | | ------------------------------------------------------- | ------------------------- | | Name | sipgate | | **APN** | sipgate | | Proxy | Not defined | | Port | Not defined | | Username/User name | sipgate | | password | sipgate | | Server | Not defined | | MMSC | Not defined | | MMS proxy | Not defined | | MMS port | Not defined | | MMS protocol | Wap 2.0 | | MCC | 262 | | MNC | 03 | | Authentication type | CHAP | | **APN** Type | Not defined | | **APN** Protocol | IPv4 | | **APN**-roaming protocol | IPv4 | | Enable/disable APN | inactive | | Transfer type/carrier | not specified/not defined | | MVNO type/virtual mobile network operator | None/without | | MVNO value/value of the virtual mobile network operator | Not defined/not set | Leave the remaining fields blank. If something is already entered there, please delete this entry. {% hint style="warning" %} **Important:** On some Android devices, the option **Data roaming** must also be activated. Otherwise, data use in the sipgate+ (o2) network is not possible. This will not incur any additional costs for you.\ You can find the option under **Settings → Wireless & networks → Mobile networks / Mobile data → Data roaming.** {% endhint %} {% endtab %} {% tab title="Windows Phone 8" %} Set up under **Settings → Mobile** a new **APN** .\\ **APN**: sipgate\ Username: sipgate\ Access point name: sipgate\ User name: sipgate\ Password: sipgate\\ **Save** then the settings. {% endtab %} {% tab title="Windows Phone 10" %} Profile name: sipgate\ APN: sipgate\ Username: sipgate\ Password: sipgate\ Authentication type: CHAP or Automatic\ IP type: IPv4 or IPv4v6\ Use this APN for LTE and replace APN of my mobile provider: No, LTE is not supported\ Proxy server: leave blank\ Proxy port: leave blank\\ **Save** then the settings. {% endtab %} {% endtabs %} *** **Set up APN for the Fritz Box 6890 LTE:** 1\. Insert SIM card into Fritz Box See [AVM FAQ 6890 LTE](https://avm.de/service/wissensdatenbank/dok/FRITZ-Box-6890-LTE/76_FRITZ-Box-fur-Internetzugang-uber-Mobilfunk-einrichten/) 2\. You should have booked a sipgate data tariff 3\. Set up APN/LTE as follows (see screenshots) 3.1 Activate roaming: so that roaming in Germany: O2/E-plus masts works (free of charge) 4\. Test: under **Internet ➔ LTE information ➔ Overview**you should see a successful connection **Internet->Access data->General** ![](/files/7c8c89e84e4140029229a32ac5978cbdd6a5e070) **Internet->Access data->Internet access 1/2** ![](/files/b93dcfac0037b907b847b1193ac1380a15934d20) **Internet->Access data->Internet access 2/2** ![](/files/fbb4c88eca92732691b568c7f0cac6ba8e7fc8da) **Internet->LTE information->Overview** ![](/files/4fb4a290dd725125b89f77d7697338abbacd1460) *** **USB sticks** The following USB sticks have been tested with sipgate and are compatible: BILDmobil Speedstick 3.6\ BILDmobil Speedstick 7.2\ Carstick LTE (000051409F)\ o.tel.o Surfstick\ RTL Surfstick\ TUI Surfstick\ WebSessions USB stick\ wkw-Mobil Surfstick This list is not exhaustive and is updated regularly. If you know of any other devices, please feel free to send them to us. We will gladly add them to the list. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/wie-richte-ich-den-internetzugang-auf-meinem-mobilen-endgeraet-ein.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.