# How do I book new data volume and data snacks?

#### **How do I book additional data volume?**

As an administrator, you can book data volume individually for each user. To do so, go to the corresponding user as an admin and click on the left on **mobile options**. As a user, you also have the option of booking data volume for yourself. With booked data volume, you surf at a download speed of up to 50 Mbit/s. The upload speed is up to 32 Mbit/s. If your LTE data volume is used up, you can continue browsing for free, but at a reduced speed of up to max. 64 Kbit/s.

* **LTE data volume:** Either 6 GB, 20 GB, 75 GB or 250 GB.

  ![daten\_neu\_480.png](/files/61a0ef794acbc566c789c64f2d2e41ef9397bdc8)
* **Term:** 1 month, cancellable monthly.
* **Upgrade and downgrade:** Upgrade at any time, downgrade possible at the end of the month.

#### **How is data volume calculated?**

At sipgate, chargeable offers such as data volume are always billed for the respective calendar month. If you book a new one or switch to a higher data volume, it is calculated pro rata for the remaining time in the month. Cancellation is always possible flexibly at the end of the month. If your data volume is used up, there are no additional costs. After you have used up your LTE data volume, you can continue browsing for free, but at a reduced speed.

#### **Change data volume**

In your user account under **Mobile network** you can switch to a larger data volume at any time - regardless of whether your currently booked data volume has already been used up or not.

#### **Book a data snack by SMS**

If you do not need a permanent upgrade, you can book so-called **data snacks** in addition to your existing volume. As soon as your data volume is 80% used up, you will receive a notification from us by SMS and email.

You can top up 500 MB for €4.95. Simply send an SMS to the number "+495555" with the text "500". You can book this option as often as you like. It is not automatically renewed.

#### **Book data snacks in the user account**

Booking data snacks is also possible in your user account. You will also find the relevant settings in the left-hand area under **Mobile network**. Here you can select the desired data snack. Admins have the option to book data snacks for all users. In addition, users have the option to book data snacks for their personal account. The booked volume is available to you immediately and is valid until the end of the month.

#### ![Bildschirmfoto\_2022-08-01\_um\_13.39.13.png](/files/fee5a290feee28c58df0d9fa31f5cc15628acdca)

#### **Set up automatic data replenishment**

Activating automatic data replenishment is possible in your user account. If the booked data volume is completely used up, a data snack will be automatically rebooked. You can read how to set up this function in the article [set up automatic data booking](https://help.sipgate.de/hc/de/articles/4425122448017-Automatische-Datenbuchung-einrichten) .


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