How do I order and activate a sipgate SIM card?

Instructions for ordering and activating a sipgate SIM card – for admins and users.

Here you can learn how to order and activate a sipgate SIM card as an admin or user.

Order SIM cards (Admin)

1. Open account management Menu: telephone system ➜ Mobile network

2. Select Book Decide whether you want mobile options for a user or a user-independent line to book.

3. Select user and options Select the desired user and activate the required mobile options.

4. Order SIM cards Click on Order SIM cards and enter the desired quantity. → Delivery usually takes place within three working days.

Activate SIM cards

As admin

1. account management ➜ user open.

2. Desired Select user.

3. At Add device click and choose device type.

4. Name the device and assign a label → Continue.

5. Decide whether the device uses only data or can make calls should.

6. At Activate SIM card click.

7. For eSIM devices: immediately usable.

8. For physical SIM: Enter SIM ID (8 digits) and Activate click.

As user

1. Menu: Mobile network ➜ Add device.

2. Perform the steps as above.

Important information

• Phone number & routing: Information on number assignment can be found in the help center under Phone numbers and routing.

• SIM sizes: You will receive combo SIM cards (Standard, Micro, Nano).

• SIM ID: Eight-digit number on the card – required for activation.

• PIN / PUK:

• Standard PIN: 0000

• PUK1 / PUK2 can be found under My Telephony ➜ Telephony ➜ mobile phone.

Activate iMessage & FaceTime

For iMessage and FaceTime to work:

1. Assign the device a mobile phone number .

2. On the iPhone under settings ➜ messages ➜ iMessage and FaceTime activate.

3. The device automatically sends an activation SMS to the Apple server (GB).

4. After a few seconds, a response is sent by SMS (status visible in the event list).