> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/mobilfunk/was-sind-die-beschraenkungen-beim-empfang-von-sms.md).

# What are the restrictions when receiving SMS?

Basically, mobile numbers ring on both VoIP devices and mobile phones. However, there are restrictions on SMS delivery.\\

**SMS delivery only possible on mobile phones**\
If a mobile number rings exclusively on VoIP devices, SMS cannot be delivered. SMS are only delivered to mobile end devices. Receiving SMS from the **mobile network** to sipgate geographic numbers is not possible. This means that in this case, SMS will also not appear in your event list. Only after an SMS has been successfully delivered to a mobile phone is it also accessible in the event list.

[How to activate a SIM card or eSIM. ](https://help.sipgate.de/hc/de/articles/4403612754961)\\

**No SMS delivery to groups**\
If you use a mobile number as a group number, SMS cannot be delivered.

**Restrictions on SMS delivery from individual providers or from abroad**\
SMS sent automatically from abroad via so-called "cheap routes" are sometimes not delivered. Thus, SMS sent via web SMS providers may occasionally not arrive on sipgate SIM cards.

**Restrictions on international numbers**

Please note that for technical reasons, international numbers cannot be used for receiving SMS.

**Restriction on geographic numbers**

Please note that for technical reasons, geographic numbers cannot be used for receiving SMS.


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