Why don’t anonymous calls ring on my sipgate SIM or eSIM?

If you do not receive calls on your SIM card or eSIM from sipgate, this is usually because an anonymous-call filter is set on the iPhone, or because on an Android smartphone phone numbers that are not saved as contacts are blocked. In this article, you will learn how to change the respective settings.

Anonymous calls do not ring on the sipgate SIM/eSIM on the iPhone

Cause 1: In the sipgate account, an "anonymous-call filter" is stored and active in the respective channel

• See https://app.sipgate.com/my-channels

Solution 1: In the sipgate account, delete or deactivate the "anonymous-call filter" in the respective channel

Behavior 2: Call goes straight to iPhone VoiceMail with announcement "Your call has been forwarded to VoiceMail .." Cause 2: iPhone ➔ Settings ➔ Phone ➔ Check Unknown Callers: Silent Solution 2: iPhone ➔ Settings ➔ Phone ➔ Check Unknown Callers: Never

Behavior 3: Announcement: Say your name and reason for calling ... Cause 3: iPhone ➔ Settings ➔ Phone ➔ Check Unknown Callers: Ask for reason for calling Solution 3: iPhone ➔ Settings ➔ Phone ➔ Check Unknown Callers: Never

Cause 4: iPhone ➔ Settings ➔ Focus ➔ Do Not Disturb / Driving / Sleeping: ON Solution 4: iPhone ➔ Control Center ➔ disable current Focus mode

Anonymous calls do not ring on the sipgate SIM/eSIM on Android

Cause 1: Phone app ➔ Settings ➔ Blocked numbers ➔ Not saved in contacts enabled Solution 1: Phone app ➔ Settings ➔ Blocked numbers ➔ Disable Not saved in contacts

Cause 2: Phone app ➔ Settings ➔ Blocked numbers ➔ Private: enabled Solution 2: Phone app ➔ Settings ➔ Blocked numbers ➔ Private: disable

Cause 3: Control Center ➔ "Do Not Disturb" active Solution 3: Control Center ➔ disable "Do Not Disturb"