Frequently asked questions and answers about MultiSIM

FAQ about the MultiSIM function in sipgate - use several SIM cards for one plan.

To use multiple devices with one plan, you can book additional eSIM or SIM cards through your account. You will then use one phone number, booked data volume and the voice flat rate on multiple SIMs.

How can I book an additional SIM?

➔ As an admin, click in your account on My telephony and Telephony.

➔ As a user, click on the left in the navigation on Telephony

➔ Next, click at the top right on Add device.

➔ Select Mobile device and click on Continue.

➔ Assign a name, an icon, and choose whether you want to use telephony or internet.

➔ Now choose Activate eSIM or only Activate SIM card and click on Continue.

➔ If you activate the SIM card: Enter the SIM card ID and activate it.

➔ If you activate an eSIM: Choose whether you are using an Apple iOS device or an Android device .

➔ Scan the QR code with your smartphone and wait for the activation to complete.

What is the data automatic top-up?

Under My telephony can you under the menu item Mobile network manage your data options. With the automatic data top-up, the data volume is automatically refilled as soon as it is used up. The automatic top-up takes effect up to four times a month. You can choose whether you want to switch off the automatic top-up or continue with an additional 500 MB or 1 GB. Unused data volume expires at the end of the month.

Which devices are additional SIMs compatible with?

The additional SIM can be used in any device that has an eSIM or a SIM card slot. The product range extends from smartphones and tablets to notebooks, smartwatches and IoT devices.

Can I use the Apple Watch with an additional SIM?

No, the Apple Watch is currently not usable on the sipgate network.

What do additional SIMs cost?

Additional SIMs cost 4.95 euros gross per eSIM or SIM card per month. In the first month, a SIM is charged proportionally after activation.

Who can book additional SIMs?

Both admins and users can book additional SIMs. When additional SIMs are activated by a user, the account admins are informed by email.

Can I book both eSIMs and SIM cards as additional SIMs?

Yes. When booking additional SIMs, either an eSIM can be activated immediately or a classic free SIM card can be ordered.

Can I book different data volumes for my additional SIMs?

No, the additional SIMs are always linked to the data flat rate of the main SIM.

What can I do if I need more LTE data volume?

To book additional data volume, users can order 500 MB data snacks for 4.95 euros at any time. To do this, they only need to send an SMS with the text 500 to the phone number +495555. As soon as 80 percent of the data volume has been used, the affected users will also receive an SMS with all the information about the data snacks. If the LTE data volume is regularly insufficient, the account admins can book a larger volume (max. 10,000 MB) for the relevant users at any time. This data volume is available immediately after booking.

Can I also make calls via the additional SIM?

Yes, with the additional SIMs you can make and receive calls. For outgoing calls, the phone number of the main SIM is always displayed.

Can I also receive SMS via the additional SIM?

You can individually determine with which of the created mobile devices you want to receive SMS messages.

Can additional SIMs be deactivated?

No, deactivation is not possible. Additional SIMs remain linked to a data volume until they are deleted by the user or admins. Immediately afterwards they can no longer be used. After deletion, there are no further monthly costs.