APN configuration errors and solutions

Common error messages during APN configuration for sipgate mobile network and their solutions.

The following article contains the most common error messages for APN configuration for setting up mobile internet access on smartphones.

iPhone

The mobile data network could not be activated. PDP authentication error

Cause: No data package has been booked. Without a data package, data transmission does not work. &#xNAN;Solution: Book a sipgate data package for the smartphone. In the article How do I book additional data volume and data snacks? you will find helpful information and instructions.

Data connection works in Germany, but not abroad (iPhone)

Solution: Change APN settings manually to sipgate, if necessary after each iOS update. Further information can be found in the article How do I set up internet access on my mobile device?.

Data connection works in Germany, but not in the EU (iPhone)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Airplane mode is activated on the smartphone Solution 2: Deactivate airplane mode on the smartphone Cause 3: The phone does not notice the EU<-->DE network change and does not send a new registration Solution 3: Airplane mode: on/off, restart the phone

Android

Connection error (Android)

Cause: The entries differ from the template Solution: Match your entries with the template from the article How do I set up internet access on my mobile device? to complete.

Data connection works in Germany, but not in the EU (Android)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Your smartphone only supports 2G; only 3G or LTE is available at the location Solution 2: Change location or use another phone with 3G / LTE Cause 3: The DUAL SIM Slot 2 only supports 2G; no 2G is available at the location (usually abroad) Solution 3: SIM Slot 1 can/may use 3G, insert the sipgate SIM into Slot 1 Cause 4: Airplane mode is activated on the smartphone Solution 4: Deactivate airplane mode on the smartphone Cause 5: The smartphone does not notice the EU<-->DE network change and does not send a new registration Solution 5: Airplane mode: on/off, restart smartphone

Blackberry

Data connection works in Germany, but not in the EU (Blackberry)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Airplane mode is activated on the smartphone Solution 2: Deactivate airplane mode on the smartphone Cause 3: The phone does not notice the EU<-->DE network change and does not send a new registration Solution 3: Airplane mode: on/off, restart the phone

Windows Phone 8

Data connection works in Germany, but not in the EU (Windows Phone 8)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Airplane mode is activated on the smartphone Solution 2: Deactivate airplane mode on the smartphone Cause 3: The phone does not notice the EU<-->DE network change and does not send a new registration Solution 3: Airplane mode: on/off, restart the phone

Windows Phone 10

Data connection works in Germany, but not in the EU (Windows Phone 10)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Airplane mode is activated on the smartphone Solution 2: Deactivate airplane mode on the smartphone Cause 3: The phone does not notice the EU<-->DE network change and does not send a new registration Solution 3: Airplane mode: on/off, restart smartphone

Symbian Phone

Data connection works in Germany, but not in the EU (Symbian Phone)

Cause 1: The smartphone is set to 2G, but only 3G/LTE is available at the location Solution 1: Activate 3G or LTE connection type on the smartphone Cause 2: Airplane mode is activated on the smartphone Solution 2: Deactivate airplane mode on the smartphone Cause 3: The smartphone does not notice the EU<-->DE network change and does not send a new registration Solution 3: Airplane mode: on/off, restart smartphone

Fritz!Box

Check error: Fritz!Box ➔ Settings ➔ System ➔ Events

No LTE network was found within range.

Cause: No LTE network is available at the location Solution: Wait, if necessary the Fritz!Box will find an LTE/UMTS network a few minutes later

LTE connection is established and disconnects after a certain time

Analysis: Fritz!Box ➔ Internet ➔ LTE information ➔ Mobile network ➔ check RSRQ Cause: LTE reception is poor -20 to -99 RSRQ, the LTE mast kicks the Fritz!Box off Solution 1: Change the location of the Fritz!Box and check where the values improve: -1 to -19 RSRQ Solution 2: Fritz!Box ➔ Internet ➔ LTE information ➔ Reception ➔ start alignment aid ➔ change the angle of the antennas and see that the values get smaller e.g.: -99 dBm instead of -150 dBm Solution 3: test stronger antennas on the Fritz!Box if the mast is more than 5-10 km away