> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-sipgate-faxdrucker-fuer-macos-ein.md).
# How do I set up the sipgate fax printer for macOS?
The sipgate fax printer can be used from **macOS version 10.5** be used. If your Mac is not compatible with our fax printer, send your faxes via your account in the **web interface**. Download the current version of the [sipgate fax printer for Mac OS](https://www.sipgate.de/faxdrucker) .
➔ After you have downloaded the sipgate fax printer for macOS and open the application, first log in with your **sipgate username** and your **password** in.
In the logged-in fax printer, you now have various options for your **PDF** to send.
➔ Either simply drag the document into the program or drag it down to the dock bar onto the sipgate fax printer.
➔ To fax a document of any format, select in the **print dialog** of the respective application **PDF** and then **Send fax with sipgate fax printer**.
#### Errors & solutions
Login in the fax printer does not work
**Solution 1:** Use email and web password (no SIP ID and/or SIP password)\
**Solution 2:** Option "I use sipgate" (if present) must be checked\
**Step 1:** Mac ➔ Applications ➔ Fax printer, keep fax printer open in the background\
**Step 2:** File ➔ Print ➔ sipgate fax printer ➔ Login screen: log in\
**Solution 3:** Install fax printer in the latest version
Error message: Too many targets
* The destination phone number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these are not reachable via sipgate - solution see next point: **"Error message: Not enough credit"**)
* The fax number contains special characters (please do not use the characters - / \_ ( ) )
* The PDF to be sent is larger than 2MB
* More than 5 recipients were entered
Error message: Not enough credit
You have no credit.
**Solution**: Top up credit via bank transfer/credit card/direct debit.
Error message: The connection failed
Destination number: 0137, 0138, 01212, 0185, 0181, 0188, 0900 are not reachable via sipgate **Solution:** You can try, for the second problem, under to determine the local phone number and fax that instead of the premium-rate number.
Error message: "Error connecting to fax server error, connecting to samurai"
**Problem:** The fax printer could not establish a connection to samurai.sipgate.net when starting\
**Solution:** Quit fax printer and print again via selecting fax printer and check whether login then works, otherwise check the software firewall to see whether sipgate fax printer is allowed to access the internet.\
**Alternatively:** Create PDF and perform upload/fax sending via website.
Error message: Mac fax printer OS 11: "File not found"
**Error:** occurs when dragging the PDF onto the fax printer or via file upload.\
**Cause:** unfortunately unclear, cannot be reproduced generally under OS 11.\
**Solution:** alternatively perform PDF upload via the customer area.
Mac fax printer OS 11 + ADOBE Acrobat 8 Pro v8.0.0.0 — "Saving a PDF file while printing is not supported."
**Error message:**"Saving a PDF file while printing is not supported. Instead, select "File" **➔** "Save".\
**Solution:** Save PDF and upload/send via the customer area.
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