# How do I set up the sipgate fax printer for macOS?
The sipgate fax printer can be used from the **macOS version 10.5** onward. If your Mac is not compatible with our fax printer, send your faxes via your account in the **web interface**. Download the current version of the [sipgate fax printer for Mac OS](https://www.sipgate.de/faxdrucker) now.
➔ After you have downloaded the sipgate fax printer for macOS and opened the application, first log in with your **sipgate user name** and your **password** .
In the logged-in fax printer, you now have various options to send your **PDF** .
➔ Either simply drag the document into the program or drag it down to the dock bar onto the sipgate fax printer.
➔ To fax a document of any format, select in the **print dialog** of the respective application **PDF** and then **send fax with sipgate fax printer**.
#### Errors & solutions
Login to the fax printer does not work
**Solution 1:** Use email and web password (no SIP ID and/or SIP password)\
**Solution 2:** The option "I use sipgate" (if available) must be checked\
**Step 1:** Mac ➔ Programs ➔ Fax printer, leave the fax printer open in the background\
**Step 2:** File ➔ Print ➔ sipgate fax printer ➔ login screen: log in\
**Solution 3:** Install the fax printer in the latest version
Error message: Too many targets
* The destination number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these cannot be reached via sipgate - solution see next point: **"Error message: Not enough credit"**)
* The fax number contains special characters (please do not use the characters - / \_ ( ))
* The PDF to be sent is larger than 2 MB
* More than 5 recipients were entered
Error message: Not enough credit
You have no credit.
**Solution**: Top up credit via bank transfer/credit card/direct debit.
Error message: The connection failed
Destination number: 0137, 0138, 01212, 0185, 0181, 0188, 0900 cannot be reached via sipgate **Solution:** For the second problem, you can try to determine the local number at and fax to this number instead of the special service number.
Error message: "Error connecting to fax server error, connecting to samurai"
**Problem:** The fax printer could not establish a connection to samurai.sipgate.net when starting\
**Solution:** Close the fax printer and print again by selecting the fax printer and check whether the login then works; otherwise check the software firewall to see whether the sipgate fax printer is allowed to access the internet.\
**Alternatively:** Create a PDF and perform the upload/fax sending via the website.
Error message: Mac Fax Printer OS 11: "File not found"
**Error:** occurs when dragging the PDF onto the fax printer or via file upload.\
**Cause:** unfortunately unclear; generally cannot be reproduced under OS 11.\
**Solution:** alternatively perform PDF upload via the customer area.
Mac Fax Printer OS 11 + ADOBE Acrobat 8 Pro v8.0.0.0 — "Saving a PDF file while printing is not supported."
**Error message:**"Saving a PDF file while printing is not supported. Instead, select "File" **➔** "Save".\
**Solution:** Save the PDF and upload/send it via the customer area.
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