How do I set up sipgate Fax Printer for macOS?
Step-by-step instructions for setting up the sipgate Fax Printer on macOS.
The sipgate fax printer can be used from the macOS version 10.5 onward. If your Mac is not compatible with our fax printer, send your faxes via your account in the web interface. Download the current version of the sipgate fax printer for Mac OS now.
➔ After you have downloaded the sipgate fax printer for macOS and opened the application, first log in with your sipgate user name and your password .
In the logged-in fax printer, you now have various options to send your PDF .
➔ Either simply drag the document into the program or drag it down to the dock bar onto the sipgate fax printer.
➔ To fax a document of any format, select in the print dialog of the respective application PDF and then send fax with sipgate fax printer.
Errors & solutions
Login to the fax printer does not work
Solution 1: Use email and web password (no SIP ID and/or SIP password) Solution 2: The option "I use sipgate" (if available) must be checked Step 1: Mac ➔ Programs ➔ Fax printer, leave the fax printer open in the background Step 2: File ➔ Print ➔ sipgate fax printer ➔ login screen: log in Solution 3: Install the fax printer in the latest version
Error message: Too many targets
The destination number starts with one of these prefixes: 0137, 0138, 01212, 0185, 0181, 0188, 0900 (these cannot be reached via sipgate - solution see next point: "Error message: Not enough credit")
The fax number contains special characters (please do not use the characters - / _ ( ))
The PDF to be sent is larger than 2 MB
More than 5 recipients were entered
Error message: Not enough credit
You have no credit.
Solution: Top up credit via bank transfer/credit card/direct debit.
Error message: The connection failed
Destination number: 0137, 0138, 01212, 0185, 0181, 0188, 0900 cannot be reached via sipgate Solution: For the second problem, you can try to determine the local number at http://www.0180.info/ and fax to this number instead of the special service number.
Error message: "Error connecting to fax server error, connecting to samurai"
Problem: The fax printer could not establish a connection to samurai.sipgate.net when starting Solution: Close the fax printer and print again by selecting the fax printer and check whether the login then works; otherwise check the software firewall to see whether the sipgate fax printer is allowed to access the internet. Alternatively: Create a PDF and perform the upload/fax sending via the website.
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