> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-das-fax-bei-sipgate-ein.md).
# How do I set up fax in sipgate?
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{% tab title="sipgate classic" %}
With sipgate, you can conveniently receive and send fax messages in your account without having to use an external fax machine. You receive the faxes directly from our server in PDF format. For incoming messages, you are notified via the event list and by email.
**Setting up the web fax connection**
To set up a fax connection in your account, assign the selected user under **My Telephony** and a **Telephony** a phone number.
To do this, scroll down to the menu item **Fax sending from \[User]** and select **Edit routing**. Now you have the option of entering an existing phone number for the fax of the selected user. Please note that sending and receiving faxes **is not possible with international phone numbers** .
By clicking on the field **Fax sending from \[User]** you can also **set a header** and activate a **delivery report** .
You can also set up a fax connection for groups by clicking in the **account administration** on **Groups** .
Under the menu item **Fax** select the **incoming phone number** as well as the **sender phone number** . Then you will be reachable by fax for all group members. In addition, you can also **set a header** set.
**Send faxes**
Fax sending works directly in your account under **My Telephony** and then under **Fax.** Select a **PDF file (up to 10 MB)** and in the next step enter the name of the saved contact or a phone number for the recipient.
{% hint style="warning" %}
**Important:** The uploaded PDF files for fax sending must not contain more than 30 pages.
{% endhint %}
If you have several fax connections, you can switch the fax sender connection in the next step.
**Notifications for incoming fax messages**
To be notified of incoming fax messages, set this under **My Telephony** and **Notifications** custom filters.
By clicking **Create new filter** under **filter criteria** for **faxes** determine which events you want to be notified about.
Under the menu item **Actions** you can choose between email or SMS notifications. You can also **label faxes**, **archive** or permanently **delete**.
If you want to receive faxes, you can only do this on the **phone numbers assigned to fax sending** . Otherwise, you will receive the message in your event list **Missed call**.
{% endtab %}
{% tab title="sipgate neo" %}
With sipgate, faxes can be sent and received via the web interface. The virtual fax connection can be set up by **admins** in the account. To do this, go to Account administration in the logged-in area **Phone system → fax connections**. There you can create fax connections and assign them to one or more users. You can also assign the desired number here via which the fax connection should be reachable.
All users for whom a fax connection has been set up can view all faxes in the left menu under **Fax and SMS** . There, all incoming and all sent faxes, as well as received and sent SMS, are stored.
With sipgate, faxes can be received and sent directly via the web interface – an external fax machine is not necessary. Setup is done via account administration and is only available to admins.
**Set up fax connection**\
Admins set up fax connections in the logged-in area under\
**Account administration → phone system → fax connections** .
\
There the connection can be assigned to one or more people and a desired phone number can be stored.
**Access to faxes**\
All users with an assigned fax connection will find incoming and sent faxes in the menu item
**Fax and SMS**.\
There, all sent and received SMS can also be viewed centrally.
**Send fax**\
Faxes are also sent via the area **Fax and SMS** . PDF files of up to **10 MB** and a maximum of **30 pages** can be uploaded. Before sending, an alternative sender connection can be selected if required – for example, if several fax connections are set up.
{% endtab %}
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#### **Errors and solutions**
Error: sending failed
**Error:** [Sending failed](https://github.com/pinekenstein/zendesk-import/blob/main/cloud-telefonanlage/.gitbook/assets/Versandfehlgeschlagen.png)\
**Cause 1:** Phone number entered with more than 16 characters (input field is not sensibly limited)\
**Solution 1:** Check the phone number and enter it correctly\
**Cause 2:** Phone number entered without area code\
**Solution 2:** Check the phone number and enter it correctly with area code\
**Cause 3:** You have not stored a PDF file\
**Solution 3:** Enter the phone number and upload the PDF
Error: sending fax: "Invalid file"\
Analysis: In the browser F12 **→** check Console\
"Failed to refresh token: Timeout exceeded"\
"Failed to load PDF TypeError: Promise.withResolvers is not a function"\
Cause: Windows 7 + FireFox 115 ESR is outdated and not compatible with [sipgate.de](http://sipgate.de) website\
Solution: Use Windows 11 + current browser FireFox 15x / Chrome 15x etc.
---
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