> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-das-fax-bei-sipgate-ein.md).
# How do I set up fax at sipgate?
Set up fax with sipgate - receive and send faxes without an external fax machine through your account.
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With sipgate, you can conveniently receive and send fax messages in your account without needing an external fax machine. You receive the faxes directly from our server in PDF format. For incoming messages, you are notified via the activity list and by email.
**Setting up the web fax line**
To set up a fax line in your account, assign the selected user under **My telephony** and a **Telephony** a phone number.
Scroll down to the menu item **Fax sending from \[User]** and select there **Edit routing**. You now have the option to enter an existing phone number for the fax of the selected user. Please note that sending and receiving faxes **not with international phone numbers** is possible.
By clicking the field **Fax sending from \[User]** you can also **header** set and a **transmission report** enable.
You can also set up a fax line for groups by **account management** to **Groups** click.
Under the menu item **Fax** select the **incoming phone number** as well as the **caller ID number** out. Then all group participants can be reached by fax. You can also **header** set here.
**Send faxes**
Fax sending works directly in your account under **My telephony** and then under the item **Fax.** Choose a **PDF file (up to 10 MB)** In the next step, enter the name of the saved contact or a phone number for the recipient.
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**Important:** The uploaded PDF files for fax sending may not contain more than 30 pages.
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If you have multiple fax connections, you can switch the fax sender connection in the next step.
**Notifications for incoming fax messages**
To be notified of incoming fax messages, set **My telephony** and **Notifications** custom filters.
With a click on **Create new filter** define under **filter criteria** for **faxes** which events you want to be notified about.
Under the menu item **Actions** you can choose between email or SMS notifications. You can also **label faxes**, **archive** or permanently **delete**.
If you want to receive faxes, you can only do so on the **phone numbers assigned to fax sending** . Otherwise, you will receive the notification in your activity list **Missed call**.
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With sipgate, faxes can be sent and received via the web interface. The virtual fax line can be set up by **Admins** in the account. To do this, go in the logged-in area under Account management **Telephone system → Fax lines**. There you can create fax lines and assign them to one or more users. You can also assign the desired number here via which the fax line should be reachable.
All users for whom a fax line has been set up can view all faxes in the left menu under **Fax and SMS** view. There, all incoming and outgoing faxes are stored together with received and sent SMS messages.
With sipgate, faxes can be received and sent directly via the web interface - an external fax machine is not necessary. Setup is done via account management and is only available to admins.
**Set up fax line**\
Admins create fax lines in the logged-in area under\
**Account management → Telephone system → Fax lines** at.
\
There the line can be assigned to one or more people and a desired phone number can be stored.
**Access to faxes**\
All users with an assigned fax line find incoming and sent faxes in the menu item.
**Fax and SMS**.\
There you can also view all sent and received SMS centrally.
**Send fax**\
Faxes are also sent via the area **Fax and SMS** sent. PDF files of up to **10 MB** and a maximum of **30 pages** can be uploaded. Before sending, an alternative sender line can be selected if required – for example, if several fax lines are set up.
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#### **Errors and solutions**
Error: sending failed
**Error:** [Sending failed](https://github.com/sipgate/helpcenter-gitbook/tree/main/cloud-telefonanlage/.gitbook/assets/Versandfehlgeschlagen.png)\
**Cause 1:** Phone number entered with more than 16 characters (input field is not reasonably limited)\
**Solution 1:** Check phone number and enter correctly\
**Cause 2:** Phone number entered without area code\
**Solution 2:** Check phone number and enter correctly with area code\
**Cause 3:** You have not uploaded a PDF file\
**Solution 3:** Enter phone number and upload PDF
Error: Send fax: "Incorrect file"\
Analysis: In the browser F12 **→** Check console\
"Failed to refresh token: Timeout exceeded"\
"Failed to load PDF TypeError: Promise.withResolvers is not a function"\
Cause: Windows 7 + FireFox 115 ESR is outdated and incompatible with [sipgate.de](http://sipgate.de) website\
Solution: Use Windows 11 + current browser FireFox 15x / Chrome 15x etc.
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