# How do I set up fax with sipgate?
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With sipgate, you can conveniently receive and send fax messages in your account without having to use an external fax machine. You receive the faxes directly from our server in PDF format. For incoming messages, you will be notified via the event list and by email.
**Setting up the web fax line**
To set up a fax line in your account, assign the selected user under **My Telephony** and a **Telephony** a phone number.
To do this, scroll down to the menu item **Fax sending from \[User]** tab for the users and select there **Edit routing**. You now have the option of entering an existing phone number for the fax of the selected user. Please note that sending and receiving faxes **is not possible with international phone numbers** .
With a click on the field **Fax sending from \[User]** you can also set a **header** and a **send report** activate.
You can also set up a fax line for groups by selecting the **account management** on **Groups** click.
Under the menu item **Fax** in **incoming phone number** as well as the **caller ID number** . Then you can be reached by fax by all group members. In addition, you can also set a **header** .
**Send faxes**
Fax sending works directly in your account under **My Telephony** and then under the item **Fax.** Select a **PDF file (up to 10 MB)** from us and enter the name of the saved contact or a phone number for the recipient in the next step.
{% hint style="warning" %}
**Important:** The uploaded PDF files for fax sending must not contain more than 30 pages.
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If you have several fax lines, you can change the fax sender line in the next step.
**Notifications for incoming fax messages**
To be notified of incoming fax messages, set up your own filters under **My Telephony** and **Notifications** .
By clicking on **Create new filter** define **filter criteria** for **faxes** to determine which events you would like to be notified about.
Under the menu item **Actions** you can choose between email or SMS notifications. You can also **add labels to faxes**, **archive** or irrevocably **delete**.
If you want to receive faxes, you can only do so on the **phone numbers assigned to fax sending** \*\*.\*\* Otherwise, you will receive the message in your event list **Missed call**.
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{% tab title="sipgate neo" %}
With sipgate, faxes can be sent and received via the web interface. The virtual fax line can be set up by **Admins** in the account. To do this, go to account management in the logged-in area **phone system → fax lines**. There you can create fax lines and assign them to one or more users. You also assign the desired number here, via which the fax line should be reachable.
All users for whom a fax line has been set up can view all faxes in the left-hand menu under **Fax and SMS** . There, both all incoming and all sent faxes are stored together with received and sent SMS messages.
With sipgate, faxes can be received and sent directly via the web interface – an external fax machine is not necessary. Setup is done via account management and is only available to admins.
**Set up fax line**\
Admins set up fax lines in the logged-in area under\
**account management → phone system → fax lines** on.
\
There you can assign the line to one or more people and store the desired phone number.
**Access to faxes**\
All users with an assigned fax line can find incoming and sent faxes in the menu item
**Fax and SMS**.\
There, all sent and received SMS messages can also be viewed centrally.
**send fax**\
Faxes are also sent via the **Fax and SMS** area. PDF files of up to **10 MB** and a maximum of **30 pages** can be uploaded. Before sending, an alternative sender line can be selected if needed – for example, if several fax lines are set up.
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#### **Errors and solutions**
Error: sending failed
**Error:** [Sending failed](https://github.com/pinekenstein/zendesk-import/blob/main/cloud-telefonanlage/.gitbook/assets/Versandfehlgeschlagen.png)\
**Cause 1:** Phone number entered with more than 16 characters (input field is not sensibly limited)\
**Solution 1:** Check the phone number and enter it correctly\
**Cause 2:** Phone number entered without area code\
**Solution 2:** Check the phone number and enter it correctly with area code\
**Cause 3:** You have not stored a PDF file\
**Solution 3:** Enter phone number and upload PDF
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