> For the complete documentation index, see [llms.txt](https://help.sipgate.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.de/cloud-telefonanlage/en/using-sipgate/fax/wie-richte-ich-das-fax-bei-sipgate-ein.md).
# How do I set up fax in sipgate?
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{% tab title="sipgate classic" %}
With sipgate, you can conveniently receive and send fax messages in your account without having to use an external fax machine. You receive the faxes directly from our server in PDF format. For incoming messages, you will be notified via the event list and by email.
**Setting up the web fax connection**
To set up a fax connection in your account, assign the selected user under **My telephony** and a **telephony** phone number.
To do this, scroll down to the menu item **Fax sending from \[User]** and select **Edit routing**. Now you have the option to enter an existing phone number for the fax of the selected user. Please note that sending and receiving faxes **not with international phone numbers** is possible.
With a click on the field **Fax sending from \[User]** you can also **header** set and activate a **transmission report** .
You can also set up a fax connection for groups by going in the **account management** to **Groups** .
Under the menu item **Fax** you select the **incoming number** as well as the **sender number** selected. Then you can be reached by fax by all group participants. In addition, you can also **header** set.
**Send faxes**
Fax sending works directly in your account under **My telephony** and then under the item **Fax.** Select a **PDF file (up to 10 MB)** and enter the name of the saved contact or a phone number for the recipient in the next step.
{% hint style="warning" %}
**Important:** The uploaded PDF files for fax sending must not contain more than 30 pages.
{% endhint %}
If you have multiple fax connections, you can switch the fax sender connection in the next step.
**Notifications for incoming fax messages**
To be notified about incoming fax messages, set this under **My telephony** and **Notifications** custom filters.
With a click on **Create new filter** define under **filter criteria** for **faxes** which events you want to be notified about.
Under the menu item **Actions** you can choose between email or SMS notifications. You can also **tag faxes**, **archive** or irrevocably **delete**.
If you want to receive faxes, you can only do that on the **phone numbers assigned to fax sending** Otherwise, you will receive the message in your event list **Missed call**.
{% endtab %}
{% tab title="sipgate neo" %}
With sipgate, faxes can be sent and received via the web interface. The virtual fax connection can be set up by **admins** in the account. To do this, go in the logged-in area under account management **telephone system → fax connections**. There you can create fax connections and assign them to one or more users. You also assign here the desired number through which the fax connection should be reachable.
All users for whom a fax connection has been set up can view all faxes in the left menu under **Fax and SMS** view. There, both all incoming and all sent faxes are stored together with received and sent SMS messages.
With sipgate, faxes can be received and sent directly via the web interface – an external fax machine is not necessary. Setup takes place via account management and is available only to admins.
**Set up fax connection**\
Admins create fax connections in the logged-in area under\
**account management → telephone system → fax connections** .
\
There, the connection can be assigned to one or more people and a desired phone number can be stored.
**Access to faxes**\
All users with an assigned fax connection find incoming and sent faxes in the menu item
**Fax and SMS**.\
There, all sent and received SMS messages can also be viewed centrally.
**Send faxes**\
Faxes are also sent via the area **Fax and SMS** sent. PDF files of up to **10 MB** and a maximum of **30 pages** can be uploaded. Before sending, an alternative sender connection can be selected if necessary – for example, if multiple fax connections are set up.
{% endtab %}
{% endtabs %}
#### **Errors and solutions**
Error: Sending failed
**Error:** [Sending failed](https://github.com/sipgate/helpcenter-gitbook/tree/main/cloud-telefonanlage/.gitbook/assets/Versandfehlgeschlagen.png)\
**Cause 1:** Phone number entered with more than 16 characters (input field is not sensibly limited)\
**Solution 1:** Check phone number and enter correctly\
**Cause 2:** Phone number entered without area code\
**Solution 2:** Check phone number and enter correctly including area code\
**Cause 3:** You have not stored a PDF file\
**Solution 3:** Enter phone number and upload PDF
Error: Send fax: "Faulty file"\
Analysis: In browser F12 **→** Check console\
"Failed to refresh token: Timeout exceeded"\
"Failed to load PDF TypeError: Promise.withResolvers is not a function"\
Cause: Windows 7 + Firefox 115 ESR is outdated and not compatible with [sipgate.de](http://sipgate.de) website\
Solution: Use Windows 11 + current browser Firefox 15x / Chrome 15x etc.
---
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