How do I create fax for groups?

Set up group fax in sipgate so multiple users can receive and manage faxes together.

Important: This feature is available only to customers on sipgate classic. On sipgate neo, the feature is integrated in a different form.

If you have created a group you can, as an admin, also set up a shared fax for it. To do so, first go to account management and click on the tile Groups. Below the routing diagram for the group's phones is the fax routing. From there you can make all fax settings. A new web fax can be activated with a click on the desired Group in the routing overview via the button Add fax activated. With a click on Edit routing you will enter edit mode. There you can, by clicking on Add phone number, link the fax to an available phone number. For the group fax, with a click on the fax icon under More group functions set the sender number or the header.

Send and receive fax

As soon as the fax is set up for the group, all group participants can click in their account in the area My telephony to Faxto send and receive faxes. From there, all members of a group can also view the fax settings.

Important: The fax settings can only be changed by admins.

With the fax printer from sipgate, all users can send and receive faxes without being logged into the account. The program is for Windows and Mac available.

Fax notifications

All group participants receive incoming faxes as PDF via the event list. In addition, all participants can be notified about new faxes by email or SMS. Notification settings can be edited individually by all participants.